ComplaintsforAfdent Dental Services

• Initial Complaint

  02/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to get a tooth pulled I was in extreme pain. I have good insurance. I get there and they corner me with high pressure salsa tatics and tell me that I have to pay a deductible witch I told them Ive already paid to my insurance the deductible has been met I showed them proof they didnt care they still charged me the deductible and also over charged me because my insurance covers everything that was done. They also billed my insurance for things they did not do

  

  Business response

  02/02/2024

  Dear ****************, 
  
  I'm glad that we were able to provide you the care needed so that you were more comfortable. If once we receive payment from the insurance company there is an overpayment due to any payment you made within the office, we will absolutely refund those funds to you assuming no other balance is due. If you feel that there is a discrepancy between the procedures that were completed and the charges that were made to either yourself or your insurance carrier, please contact as soon as possible so that we can correct that if needed. 

  Customer response

  02/03/2024

   I am rejecting this response because:
  
  You charged me a deductible when Ive already met it ! You guys charged my insurance for things that I havent gotten and was for future possible treatment that I havent decided on. You charged my insurance fraudulent I believe . I want a full refund of my deductible and I want you not to charge my insurance for things that hasnt been done ! 

  

  Business response

  02/07/2024

  Dear ****************, 

   

  We always encourage for you to give us a call to question any thing regarding the account, insurance, or payments so that we can better answer your questions in a faster time frame for you and because we don't like to place treatment specific items in comments such as this. In the hopes to bring clarity to any of the charges that were accumulated to your account please see the following explanation. The claim total that was charged to your account is different than the attachment that you presented. The attachment that you submitted with this complaint is the pre-determination for future treatment that you had discussed with the doctor-not anything that was actually billed to the insurance company for payment. The total of the claim that was sent to your insurance company was $480. This total is comprised of an emergency exam, xray, nitrous oxide, and extraction of tooth #**. We have already received a statement from your insurance company dictating that of the $480 that was billed to them, they will be paying $251, which leaves a balance to be paid by the patient of $149. I have also included a pdf copy of this claim and EOB for you to see. You have already satisfied $50 of the $149 balance that is owed. 

   

  If you would like to call in and speak with someone in management we can go over specifics with your account, any claims, and answer any questions that you may have so that we can get you a quicker answer. 

   

  Thank you, 

  H34**373835**3335**37H H3338353034**36363939H

  Customer response

  02/07/2024

   I am rejecting this response because:
  
  I have called multiple times and no help I get the same run around every time. The only reason you guys are are giving any attention now is because Ive filed a complaint but still no resolution. Your answer to the complaint still gives me no resolution or help 

• Initial Complaint

  09/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to Afdent ********************************* ********* ** Building ONE to get a replacement partial. (I do have a great dentist (********************* in ******* **) She and her lab do not make the partial I need. They do not do impressions. The new style will not fit for me. I went to Afdent, I was never given anyone's name? The first young woman demanded my driver license and scanned it??? I had told her I would pay with cash which ever they preferred. (Why would they need a copy of my driver license?) Then the second young woman said they WOULD NOT MAKE A PARTIAL FOR ME. MY DENTAL WORK IS TOO OLD. They tired to intimidate me into having expensive dental work. ************* and I have decided I will continue with my present dental work until it fails. and then replace it. It is old, but it is fine. Stable and comfortable. No problems. They declared they could make a TEMPORARY PARTIAL for *******. Since my dental work was not going to last. They refused to make me a replacement partial., because I would not let them do an expensive replacement of my bridge work . (IT IS STABLE AND WORKS FINE) i WILL FIND ANOTHER DENTIST TO GET A REPLACEMENT PARTIAL. THEY NOW HAVE A COPY OF MY DRIVER LICENSE. i WANT OTHER PEOPLE TO KNOW THEY DO NOT HAVE TO SUBMIT TO EXPENSIVE DENTAL WORK IN ORDER TO GET SERVICE AND THEY DO NOT NEED TO COPY OUR DRIVER LICENSE.

  

  Business response

  10/03/2023

  Hello, 

  Thank you for your feedback. Our stance for dental care is that we hold information and education at a very high regard in our office. While you came in for a single service, it could very easily impact other areas of your mouth that *** not be part of your partial. We would rather give you the information necessary to make sure you are happy with a service that we provide and make an educated decision than provide a service that could ultimately not be as long term of a solution as you would hope or cause you to be displeased.
  
  The reason behind needing your ID for any work that we do is that we provide services such as sending claims on your behalf to your insurance company as well as having multiple financing options. In an effort to make sure that the person that we're financing matches who you say that you are we ask for photo identification whenever we provide either of those services. Basically we do this to protect your identity against people who could fraudulently attempt to use your identity to provide our services. 
  While providing your identification is not required it is definitely encouraged, again, with the idea in mind that we are protecting our patient's ability to have services rendered. We have removed your photo identification from your chart per your request. 

• Initial Complaint

  05/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I called Afdent dental early February of 2022 to make an appointment in which I gave them all my insurance information including enrollee and group number. She confirmed they took my insurance so I continued to make an appointment that was going to be in April which had to be rescheduled for May 6th due to work conflict. I went to my appointment on May 6th gave the associate my insurance card, she put in the information again, gave me back my car and then I waited to be seen. They called me back did the imaging and x-rays. Only after that did they make me aware that my insurance wouldn't be covering any of their services today. I did proceed with the cleaning because I had already missed one with the previous dentist due to the fact he did not take my insurance. They made me feel that after they had rendered services that I was obligated to pay them so I agreed to pay for half and then start a payment plan seeing as it totalled over $500. I feel that afdent dentals administrative office/associates at this locations fault for neglecting to make me aware of this prior to my appointment and also the day of. I do feel that I should be obligated to pay for the cleaning process because I agreed to that after they told me but they should be held solely responsible for the cost of images and x-rays done since they were neglectful and/or just trying to get their money out of me. The dentist and hygienist themselves were great. But feel that it is bad business practice to make clients aware after the facts that they will be paying in full for a service that you ensured would be covered prior to visit and at check in. I've uploaded the **** itself and **** agreement. I hope we will be able to resolve this issue fairly and make them aware of this bad business practice. Thank you and hope to hear back soon

  

  Business response

  05/19/2022

  We are very sorry for the situation. Afdent's goal is 100% Patient satisfaction. We are researching what transpired with the appropriate departments and will be in touch shortly.

  Customer response

  06/02/2022

  Dear afdent,

       Happy to hear you'll be looking into this. I do feel that it would be fair on my part to pay for the cleaning. I'm just looking for you to cover the expenses that were done before acknowledging my insurance wouldn't cover which would be the imaging and x-rays. I put down $250 for the first installment and suppose to be on a payment plan. If you could please come to a resolution and reevaluate before the **** is due that would be appreciated. Thank you

  

  Business response

  06/17/2022

  We have reached out directly to the patient. I will provide further updates when the complaint is resolved.

  Customer response

  06/19/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩