ComplaintsforMGM Property Management, LLC

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive been living at this apartment since July of 2022. I have mold growing everywhere in my apartment to the point where I cannot use my balcony or any windows and I believe Im starting to experience health issues such as hearing issues, coughing etc. Ive already left multiple requests to the landlord, I cannot contact the landlord via phone. Ive had two handymen into my unit because they were checking the building for leaks, see the mold personally inside my unit everywhere. They told me they would be back later that day after they solve the leak and would clean the mold. No such action has been taken. Im not sure how long until this mold kills me!

  Business response

  12/18/2023

  Treated living room and bedroom areas with discoloration.  No roof damage found, condensation from extreme temperatures in apartment overtime caused issue.  Caulked window in living room and bedroom to prevent moisture from entering.  Cleaned toilet areas with bleach where discoloration appeared.  Replaced two ceiling tiles damaged in bathroom area from upstairs leak.

  Customer response

  12/19/2023

   I am rejecting this response because:
  These repairs that are being done about the mold are not sufficient enough. As you can see from my images the mold is coming back and fast. The last few pics you can even see the moisture coming down the walls.
  
  

  Business response

  12/26/2023

  Visited resident home on 12/19 to view additional compliants with maintenance supervisor.  The temperature in the apartment is causing the walls and windows to sweat.  Installed dehumidifier on 12/19  to remove the moisture from the apartment.  In addition, Cleaned all disinfected all discolored areas.  Additional bathroom repairs required and will be completed by 12/27 due to backordered supplies.  

  Followed up with resident 12/21 and will follow up again on 12/27 to confirm all issues are satisfied. 

  Customer response

  01/03/2024

   I am rejecting this response because: The mold situation has been resolved, I really appreciate the effort there. Just need the leak above my bathroom fixed and my mirror fixed, thank you
  
  
  

  Business response

  01/10/2024

  After speaking to **************** regarding the additional items outstanding, maintenance was sent to complete the final issues in the apartment.  **** mentioned has been repaired and we delayed ceiling tile installation to ensure all was repaired.  Final installtion of tiles completed Monday, 1/8/24.  Mirror installation completed Wednesday, January 3, ****.

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've lived at the Glenwood Apartments location a little over a year have never once been late with my rent. In December of 2021 I started using their rent portal to pay my rent. I received a notice in February that I owed a bunch of late fees. After some back and forth that first incident got fixed. But it kept happening and they tacked a notice on my door yet again saying I owed a bunch of money again. I emailed the property manager all the receipts like I had before and she said she'd look into it and get back with me. Instead she goes on maternity leave, tells no one about what was going on and it get a lovely letter from a lawyer. I then go into the office hoping to get this resolved. Assistant copies all my receipts, copies all my emails, and says she will talk with regional about it. Gave her a few days to get it worked out. Instead I get a court summons. And to top it off I get a notice yesterday stating a didn't pay this months rent. Which I did. I have the money order receipt and the office receipt. You call the office and it goes to voicemail. Can't leave a voicemail because the box is perpetually full. There is a sign on the door that reads meeting in process almost all of them time. This has gotten out of hand. I pay my rent in time or early and have had nothing but headaches. There is no excuse for such lack of management and communication.

  Business response

  10/04/2022

  We appreciate our residents concerns as set forth in her complaint and have come to an amicable understanding and resolution to her concerns.  We have been able to go through her ledger in detail and found the errors causing the incorrect balance.  We have further corrected the ledger issues and both resident and we agree this is a resolved manner.  We certainly understand the frustration when a quick response is not received.  

  ***********************

  Regional Property Manager

  MGM Property Management LLC

  Customer response

  10/04/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  07/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I lived in an mgm property for almost 15yrs. Rent paid in full on time every month. Over past year & half the tenant above me began to become very loud with ********** all hours of night all this time I've been complaining to office, nothing was done. ********************* office manager went as far as to tell me she's not a baby sitter when first began complaints,After no resolve I started calling police. They threatened to put me out because I wouldn't allow **** to talk to me any kinda way. Several tenants including the one they used against me saying disrespectful **** is & I have that on recording. After my last call to police they made me volunteer to move causecthey claim they told me not to call police, they never did I recorded the whole conversation. Then ****** regional manager called herself using authority violating my rights told me "do not call police again. This tenant filed false claims tryna obtain tro then moved out few days before court & didn't show to court. She was given my personal info called my job to get me fired, I was the 1 harassed. I got a lawyer who spoke to their *********** said I would get my deposit back now ************* tring to withhold it. They are sheisty disrespectful poor managers & the way they treat people is not right & something needs to be done. I have letters from other tenants confirming this tenant was very noisy, 1 tenant even went & told them about her he was told to stay out of it, how professional is that. I have ******************** I've been inconvenienced, harassed & wronged by these people.

  Business response

  07/25/2022

  While we strive to provide great customer service and always to retain residents, there are certain circumstances where alternate solutions are required.  In this circumstance, we did need to follow our policies and procedures while ending this lease earlier than the lease expiration, to where a security deposit is then retained as our policy.  We welcome further communications from our resident(s).

• Initial Complaint

  03/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Company never answers their phone. Property manager is rude. Only time they call is to make sure youre paying rent or to deliver False information. After delivering a message to you they never pick the phone up when you call back. They never respond to any one. Been accused of eviction twice without them checking their information. I have my proof every time were accused of not paying rent.

  Business response

  03/15/2022

  I apologize for the delayed response. It is my understanding that this matter was already resolved by the regional manager.  I have spoken with the ***, the regional manager and she informed me that she spoke with you last month and had settled your account and waived some of the charges. *** has also spoken to the staff regarding the phones. If you have any further issues or complaints, please let me know. 

• Initial Complaint

  08/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Its been two weeks and I have tried to contact the managers and maintenance. I was finally able to get in touch with one of the manager who was so rude to me because I was telling her I have a whole child and that my refrigerator been out and no one has got back in touch with me. She then threatened to hang up the phone because I was upset and that if this was about rent money they would have been doing everything in their power to contact me back. I left both the manager and maintenance a detail voicemail and a call back number but no one has tried to get back to me. All the explanation she can give me was they was dealing with eviction. But I have paid my rent ON TIME and I just wanted them to fix my refrigerator because I have a five year and I need to feed him. This doesnt make any since and I want an apology since I have been living here two years. And you can see at the bottom I Called them numerous time and no one answer or called me back.

• Initial Complaint

  06/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Management keep sticking letter's in my door saying i owe them rent i called left messages but never get an answer on what month they're speaking of for i told them in the voicemail that i have all my recipes because when i get off work they're always closed even when i call during business hours always get leave a voicemail if they have proof of me missing a month of rent why wouldn't they just tell me the month.

  Business response

  06/14/2021

  Mr. ******* had May and June's Rent due on the 1st of each month. When rent was not applied to the ledger a late fee was incurred 2 months of late fees, $75.00 each. Giving a balanced owed of $1220.00. There were letters that are posted to all residents when rent is late. However, during this time frame there was a change over on managers and an error was made in the posting of the May rent. On June 9th we waived both the May and June late fees ($150.00) and both rent payments have been applied to the ledger correctly updating the ledger bringing Mr. ********* account current. I apologize for the inconvenience that this has caused.  

• Initial Complaint

  06/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reported the light out last month to the manager **** ****** at the East Point Terrance Apts. the light still haven't been repaired. When opening my door or leaving out at night it is dark. I've also spoke with Jessica at the corporate office that stated that she would look into the issue and have it resolved, and yet another month has gone by and the light is still out. The light in the laundry room was being left on, but after reporting it being out again this month I left out for work early this morning and that light was out as well. I don't feel that I should have to buy lights in order to feel safe or see it is the responsibility of the property. I also don't feel as though I should have to beg for a manager to do her job. Repairs such as that are included in the lease. I'm to assume that my safety is unimportant to Ms. ****** as well as MGM Properties.

  Business response

  06/15/2021

  Ms. **********

   

  I apologize that these matters had gone so long with out being addressed. I reached out to ****, the property manger and she created a work order to have all these issues regarding lighting. After following up with **** this morning 6/15/2021 she assured me that everything had been repaired and is working. I did review with **** to be sure that all work orders are placed and processed in a timely fashion to avoid repairs like this from going to long without being addressed. 

   

  Thank You 

  ******* **** 

  Director of Operations

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