Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Choice DNA Testing has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforChoice DNA Testing

    DNA Testing
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/25/2018

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    DNA Paternity Test, Immigration DNA Testing, Adoption DNA Testing,, Forensic Services, DNA Maternity Test, DNA Grandparentage Test, Genetic Reconstruction, DNA Siblingship Test, Twin Zygosity Test, Y-STR Paternal Lineage, mtDNA Maternal Lineage, DNA Profiling, DNA Banking, Cell Line Authentication,, Native American Testing Services, Infidelity Test, Avuncular DNA Test, Ancestral DNA Testing, 3D Facial Recognition DNA Testing, EDFPC, DNA Face Matching, FACE IT

    Business Details

    Location of This Business
    6111 Harrison St Ste 125, Merrillville, IN 46410-2972
    BBB File Opened:
    9/21/2017
    Years in Business:
    27
    Business Started:
    1/1/1997
    Business Incorporated:
    2/14/2014
    Accredited Since:
    1/25/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Global Forensics
    • Choice DNA Laboratory LLC
    Business Management
    • Mr. Lawrence Reese, Director of Operations
    • Ms. Kelly Fox, Vice President of Corporate Communication
    Contact Information

    Principal

    • Mr. Lawrence Reese, Director of Operations

    Customer Contact

    • Mr. Lawrence Reese, Director of Operations
    Additional Contact Information

    Email Addresses

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I got my babys DNA results through here in 2022. I have a custody case going on and the information from the company is needed for the case. I requested all of the information on file (which they only sent me half of) they sent the photo/id of the father but not of my information proving I took them test. They also refused to give me the email addresses that they sent the test results too. Which means they probably sent it to numerous people that werent authorized to receive mine or my childs health information. I know for a fact they emailed it to the father but they refuse to tell me what email addresses they sent it to. (But somehow they know that my email is one on file). Now my attorney will need to subpoena the records and the representative for the company in order to get what email addresses the results were sent to, which is about $2000 in legal fees after already paying nearly $2000 just to get the results in the first place. Extremely unprofessional. Considering this was a prenatal DNA test as well, my attorney believes it was a HIPPA violation to send it out to anyone else since I never signed a consent to release that information and originally when I got the test done, I told them I didnt want the father to be sent the results but they told me I didnt have a choice over MY test results of the fetus (which by law is part of my body) being sent to him. Originally I didnt think it was worth litigating over, however since it will cost me $2000 to find out what email address it is sent to, I should probably just spend the extra money and *** for a HIPPA violation for even releasing my health information in the first place as fetuses are considered part of the mothers body until birth and fathers dont have legal rights to information about the fetus prior to birth.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Hannah N

    1 star

    01/03/2024

    I spent $1500 on a DNA test. I had to constantly follow-up. Well, after the first try they said they needed to retest. So, I sent in additional samples. The samples were delivered back to them on 12/27/2023 and they confirmed via email testing would start 12/28/2023. I followed-up via email on 1/3/2024 and they said they hadn't received one of the samples. I searched the tracking number and confirmed it was delivered on 12/27/2023. They lied and said there was no information on the package when I clearly included the case number and name in the package. Conveniently, there was no image uploaded to my patient portal of the package for my case manager to verify. Finally, on 1/3/2024 they have claimed to have started testing. DON'T USE THIS COMPANY. This has been more of a headache then I could have ever imagined. You have to constantly follow-up with them to get ANY results. I started this process over a month ago and still have nothing to show for it, aside from having wasted $1,500.

    Choice DNA Testing Response

    01/17/2024

    Thank you for the feedback. Our goal is to achieve a 100% customer satisfaction rate. I'm happy to address your concerns publicly and offline. $1500 is a great deal of money. Your time is equally as important. We don't take either lightly. When you called to check on your samples, it's not that we lied to you. Our system was not updated and the representative you spoke with did not have a record of the sample at the time you called. Some of this is attributed to you calling during the New Year's holiday break. Once your samples were successfully logged and scanned in we were able to see the images and noticed you didn't write the alleged father's name on the sample. I've attached that image for your review and I've emailed you a copy. This is what caused the delay in your sample being logged in. After lengthy and diligent research, we used the address on the mailing envelope from the package you sent us to associate the unmarked samples with your account. You started the process over a month ago, but since you were obtaining samples without the alleged father's knowledge, the samples you were providing didn't have enough DNA, therefore the ******************* more samples. We did not charge you for testing the additional samples. After speaking to our results department I was informed that you have received your results. Sorry for any poor service you may have received along the way. Please let us know if you have any further questions or concerns. Please let us know what we can do to offer you a happy resolution to this case.  

    Local BBB

    BBB Serving Northern Indiana

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.