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Find a Location

Audi of Lafayette has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAudi of Lafayette

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/16/2020

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1701 Sagamore Pkwy S Ste A, Lafayette, IN 47905-5106
    BBB File Opened:
    10/7/2020
    Years in Business:
    53
    Business Started:
    9/19/1970
    Date of New Ownership:
    11/30/2020
    Business Incorporated:
    11/16/2020
    Accredited Since:
    10/16/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Lafayette Ford, LLC
    • Five Star Auto Group
    Business Management
    • Mr. Nick Schenkel, General Manager
    • Mr. G. Richard Pope, Member
    • Mr. Charles Lee Cantrell III, Member
    • Mr. Wesley G. Pope, Member
    • Mr. Eduardo Martorell, Operating Partner
    • Mr. Dennis Pearson, Manager
    Contact Information

    Principal

    • Mr. Charles Lee Cantrell III, Member
    • Mr. Wesley G. Pope, Member
    • Mr. Eduardo Martorell, Operating Partner

    Customer Contact

    • Mr. Eduardo Martorell, Operating Partner

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/01/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    To Whom It May ******** I leased a car from the Audi Lafayette Dealership in ******* on April 15 of this year. I signed all documents in front of the loan officer, the way he asked me to sign. One week later, I was asked to sign the documents again, due to the fact that ************** did not accept how they were signed. I have re-signed them, the way I was asked to, once again. Since then, I had to re-sign the papers three more times, because every time there was an error on their end. I have done that without complaining about the hassle. The car title paperwork was sent to ******** Secretary of State in *********** on May 17, one month after I leased the vehicle, even though the requirement is to be registered with the ** State within 2 weeks of purchasing the car. The temporary license plates were issued on April 15 and expired on May 31. I asked the dealership multiple times to send me and extension for the temporary license plates and they refused to do so saying that is not their problem. I have also left voicemails for the general manager of the dealership which went unresponded. This caused me a lot of discomfort and stress, and I am not able to drive my car anymore since the temporary plates expired, even though I am paying for the car. Your help with this matter will be greatly appreciated. Thank you!
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ezra G.

    5 stars

    08/02/2022

    I am absolutely grateful and thankful for the people at this dealership who helped me a ton and made time to help me out. Extremely nice and outstanding personally at the front office and got coffee for my wait which was very sincere. And the mechanics fit my car in there schedule and got it going in a stressful moment so very thankful to ********************* and *******************************.

    Audi of Lafayette Response

    08/05/2022

    Thank you ***** We are very grateful for the positive feedback and we will certainly pass along your comments to ***** and ******* and ensure that they are recognized for a job well done! If there is anything that we can assist with in the future, please do not hesitate to let us know!

    Local BBB

    BBB Serving Central Indiana

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