ComplaintsforAbet Rentals & Management

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Called Abet the week of June 16th 2022 about plumbing issue. Toilet wouldn't flush. Drains were slow draining and would gurgle. Plumber came out June 15th. Had to call in someone else on June 16th. Nothing was fixed. Went to City **************** Was contacted by a ****** company, they came out on the June 21st. Added a clean out and cleared the pipes. Problem was fixed that day. During the plumbing issue. new gas lines were being installed in my neighbor. The gas was shut off. The water heater would not relight. Called Abet on the 17th. Water heater was not fixed until June 24th after the City Engineer told them they had to fix it or give me another place to live. Fixed by their normal Heating and Cooling guy. House was inspected by City Engineer's on June 27th. Abet was given a list of issues to correct in 30 days. I received a letter on July 1st terminating my lease on July 31st. Abet called me on July 11th, stating that there were electricians coming on July 18th and everything needed to be out of the bedrooms so the electrical work could be done.I am a senior citizen and not able to move to rooms of furniture by myself. I have not found a place to move to as of yet, therefore there is no where to put two rooms of furniture.I have lived at this address for almost 15 years. My rent is paid up, I even sent a check for July on June 19th that has not cleared the bank yet.Please help if you are able.

  Business response

  07/13/2022

   To Whom It May ************** Every time the resident called, we contacted a contractor to look at her plumbing.  We had the plumber at this house on or around May 5, 2022.   When the plumber was there in May he cleaned out grease in the kitchen drain and asked us to talk with the resident about not putting grease down the drain line.    Upon contacting the resident, they were very upset even when we told them we had pictures of the grease in the kitchen drain line. They told us not to call the plumber again they did not want them in their home.   The owners even contacted the City of Lafayette because there were road work/ gas lines being put in on Warehouse Street thinking this might be some of the issues.  In June *********** turned off the gas in the area to put in the new gas lines. They turned off the all the gas to the house.  Everything was working correctly within the house before the gas was turned off.  Then the resident called said the water heater would not light.  We knew the resident would not let the previous plumber into the house to look at so another plumber was contacted.   The owner contacted Ready Rooter which tried several times to reach out to the resident to get access to the home because the renter would not answer their phone.  Final after making contact they were able to get into the home to check the water heater.   Someone had damaged the ignitor on the water heater. They replaced it the ignitor and lite the water heater and everything was working.   The owner and Ready Rooter decided it was best to install a clean out line outside the home because it would be easier for the any future drain issues.   Ready Rooter also found out that the residents had put in a Dish for TV which damaged the drain line on the outside of the home At this point the owners are thinking everything is working correctly.  Because when the resident called in said the water heater was not working, they knew that it was just repaired.  When the resident came into the office it was explained that we were trying to find a contractor to come back out to look at the water heater but needed to answer her phone when they contacted her to be able to get into the house.  We had contractor try to reach out but called us back said no one answered.   This was a Friday afternoon this was all explained to the City of Lafayette (Phil).  So, Phil said he would call the resident and tell them to answer their phone if anyone called. Phil called the office back told us that he had the same issue with the resident not answering he had to call several times before contacting her.   Phil said the work needed to be completed that day. Therefore, we contacted another contractor Unique Heating (****) which tried to contact the resident and could not get through to them.  ********** called the resident said the contractor would be there in about 15 minutes the resident response was " I am not going to be home I am leaving in 10 minutes" it was explained you have to stay home to let the contractor in if you want the hot water.    Unique said that the new ignitor was damaged by someone that's what the issue was.  therefore, Unique installed another ignitor on the water heater and gave the resident his number told them to call if it stopped working.   
  The resident went to the City of Lafayette which did an inspection on the home on Monday after the Unique was there.   The report stated that the owners must add additional outlet in some rooms.  To do this work the contractor will need to have access to those room with everything moved out. The owner has hired an electrician to do the work and they are on a time limits based on the letter from the City of **************** ********** contacted the resident via phone/ email about the contractor coming to do the work the next week.  The owner is on a timeline per the City of Lafayette to get the work completed. 
  Per the lease agreement that was signed on September 22, 2009 (and renewal riders) states in "Binding on Heirs" "Lessor hold the right to terminate his lease at any time with a thirty (30) day written notice to Lessee".   Therefore, the owners have given this resident notice to vacated within the time period of the lease request. They are not able or willing to allow this resident to stay longer than July 31, 2022 per the letter that was received by the resident.  
  allow this resident to stay longer than July 31, 2022 per the letter that was received by the resident.  
  Attached are docs:
  pictures of the grease in the sink from the test message
  Copy of the invoice/ check received in May from A1 Plumbing
  Page 1 of the lease agreement signed by all parties and current rider of the lease signed (********************* passed away so he is not on the rider)
  Copy of Letter Termination of Lease Agreement before lease ends. 
  Copy of the email letting the resident know about the Electrical work 
  We do not have copies of the invoices yet for Unique or Rooter Ready at this time.  
  Sincerely 
  Abet Management 

   

  Customer response

  07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The response is not entirely correct.  There were not missed calls from anyone but the city inspector.  I returned his call as soon as I saw it was missed.  They grease in the drain is not true.   I put grease in a coffee can on my counter.  The ****** that came for the sink drain is the same one who came out when the bathroom was not flushing correctly.  I answered ************ every time they called.  Unique heating is the company that services all their rentals and he said the water heater needs replaced. 
  
  Regards,
  
  *************************
  

  Business response

  07/20/2022

  To Whom It May *********************** have already supplied the information for this complaint and there is nothing else to discuss.  The decision has been made per our last response.   Thanks, you for your time in this matter. 

  Abet Management / Debore 

  ************

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