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Business Profile

Property Management

June Palms Property Management, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We seem to be running into this issue often, we rent from June palms, our laundry drainage sink has been backed up since Tuesday & has not been to our home,no communication and or letting us know if and when they will show ***** laundry is getting done but me& my family are dumping the water ourselves, it would be nice to have it fixed before the weekend ,or even make an attempt to try to get something done,also our freezer needs repair and lots of other things Never rent from June palms

    Business Response

    Date: 10/31/2024

    Company has stated the issues have been resolved.

  • Initial Complaint

    Date:09/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My youngest son ( and veteran) and I renewed our rental agreement with **** Palms. The first of August, I emailed **** Palms and informed them I was going to be $125 short ( rent was $1125) I explained I had incurred extra costs due to starting chemo therapy. I was told to pay asap and I would be charged late fees that totaled $120. I finished paying on August 23rd. My son passed away unexpectantly on August 2nd and I sent the 60 day notice to leave the rental on August 3rd. I explained that I could not afford the rent and utilities by myself. I was then informed that I would have to pay the extra two month termination fee as well. I had just lost my son and was going thru chemo! My oldest son came up from ***** for the memorial service and help empty the rental out. Management then tried to charge an unauthorized fee of $100 for him staying there for 6 days. My neighbor has her son staying with her for weeks at a time and doubt she is ever charged. The fee was taken off after my son called. I told Management that I couldn't handle the harrassment anymore. I found out management came into the rental without any notice the end of August. Then cleaning fees were added to my bill. I paid the Sepember rent payment on Sept 1 which paid up the rent until the lease end date of Sept 30th. Today I received 6 emails that late fees were being charged on future dates and other charges that would come out from the security deposit. And the portal to view all charges was closed so I can't see any extra charges. My rent payment was going to be used to pay the termination fee so they can charge late fees on the September rent. I have never dealt with such an unethical and uncompassionate lease manager. I am at a loss of what to do.

    Business Response

    Date: 10/23/2023

    Before we respond to the complaint, we want to express our deepest condolences to ******* for the loss of her son.  We are deeply sorry for your loss, and hope for Peace in your heart as time passes.  We will pray for healing of her heart and her body during this time.  

    As for the complaint, my apologies for taking so long to respond.  There were some inconsistencies we were trying to work through and figure out.  That said, we have reduced the complainant's account to zero, and we will no longer be contacting her as requested.  

  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently relocating to Lafayette, IN. I contacted June Palms Management regarding a specific property. In order to schedule a tour, their website made me complete and pay for an application. After several days, one of their agents, ****************, scheduled my tour. 3 minutes before the tour was set to begin, **************** canceled the tour by sending an email. She then ignored all attempts at communication attempting to reschedule the tour. I contacted the property owner, ************ & informed him of the agencys unprofessional behavior. He stated he would try to help. Also, my application was never processed. I am owed a refund of my $85 application fee, as June Palms failed to process my application and notify me, failed to show for a scheduled tour, ignored communication attempting to schedule another tour-all of which my $85 was supposed to pay for.Encourage all to avoid this unprofessional realty ****************************** scam.I have email conversation chain to back this up.

    Business Response

    Date: 08/28/2023

    First off, we sincerely apologize for any trouble in doing business together.  Our website indicates prospects are not to submit an application unless they have physically visited a property (there's a check box that they have to check to affirm they have done this).  

    We are very sorry for any misunderstanding, as we may need to revisit our website and make sure our policy is more clear.  We have refunded the payment to his credit card.  He should receive that credit in a few days.  

     Thank you for bringing this to our attention so we can improve our processes.  

June Palms Property Management, LLC is BBB Accredited.

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