ComplaintsforJune Palms Property Management, LLC

• Initial Complaint

  09/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My youngest son ( and veteran) and I renewed our rental agreement with **** Palms. The first of August, I emailed **** Palms and informed them I was going to be $125 short ( rent was $1125) I explained I had incurred extra costs due to starting chemo therapy. I was told to pay asap and I would be charged late fees that totaled $120. I finished paying on August 23rd. My son passed away unexpectantly on August 2nd and I sent the 60 day notice to leave the rental on August 3rd. I explained that I could not afford the rent and utilities by myself. I was then informed that I would have to pay the extra two month termination fee as well. I had just lost my son and was going thru chemo! My oldest son came up from ***** for the memorial service and help empty the rental out. Management then tried to charge an unauthorized fee of $100 for him staying there for 6 days. My neighbor has her son staying with her for weeks at a time and doubt she is ever charged. The fee was taken off after my son called. I told Management that I couldn't handle the harrassment anymore. I found out management came into the rental without any notice the end of August. Then cleaning fees were added to my bill. I paid the Sepember rent payment on Sept 1 which paid up the rent until the lease end date of Sept 30th. Today I received 6 emails that late fees were being charged on future dates and other charges that would come out from the security deposit. And the portal to view all charges was closed so I can't see any extra charges. My rent payment was going to be used to pay the termination fee so they can charge late fees on the September rent. I have never dealt with such an unethical and uncompassionate lease manager. I am at a loss of what to do.

  

  Business response

  10/23/2023

  Before we respond to the complaint, we want to express our deepest condolences to ******* for the loss of her son.  We are deeply sorry for your loss, and hope for Peace in your heart as time passes.  We will pray for healing of her heart and her body during this time.  

  As for the complaint, my apologies for taking so long to respond.  There were some inconsistencies we were trying to work through and figure out.  That said, we have reduced the complainant's account to zero, and we will no longer be contacting her as requested.  

• Initial Complaint

  08/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am currently relocating to Lafayette, IN. I contacted June Palms Management regarding a specific property. In order to schedule a tour, their website made me complete and pay for an application. After several days, one of their agents, ****************, scheduled my tour. 3 minutes before the tour was set to begin, **************** canceled the tour by sending an email. She then ignored all attempts at communication attempting to reschedule the tour. I contacted the property owner, ************ & informed him of the agencys unprofessional behavior. He stated he would try to help. Also, my application was never processed. I am owed a refund of my $85 application fee, as June Palms failed to process my application and notify me, failed to show for a scheduled tour, ignored communication attempting to schedule another tour-all of which my $85 was supposed to pay for.Encourage all to avoid this unprofessional realty ****************************** scam.I have email conversation chain to back this up.

  

  Business response

  08/28/2023

  First off, we sincerely apologize for any trouble in doing business together.  Our website indicates prospects are not to submit an application unless they have physically visited a property (there's a check box that they have to check to affirm they have done this).  

  We are very sorry for any misunderstanding, as we may need to revisit our website and make sure our policy is more clear.  We have refunded the payment to his credit card.  He should receive that credit in a few days.  

   Thank you for bringing this to our attention so we can improve our processes.  

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We live in a rental that's owned by another person so the owner has submitted the property to June palms property management and anytime we have anything break or need prepared they take their sweet time repairing our problem ,especially like today with a leak in the carpet broken dryer , They seem to have an emergency line but obviously they don't listen to it because they didn't give us a call back about our repairs last week. it's an ongoing problem they take their time repairing our problems as they should fix them right away as we are renting from them and paying them $900 a month I am frustrated with this problem it's an ongoing issue I am tired of the property management it needs to be in better hands

  

  Business response

  12/01/2022

  First of all, we would like to sincerely apologize if our client has not felt taken care of.  We surely don't ever want someone to feel as though they don't matter and their issues are not being addressed.  

  We reviewed this past year's maintenance requests and have noticed there were a few items that weren't as timely a fix as we would have liked, particularly as it related to a water heater issue that required a level of troubleshooting we don't normally have to engage in (water heaters are not complicated, but this particular issue was difficult to replicate while we were on site).  That said, once we figured out the issue, we then had to wait for the part to come in, resulting in additional delays.  

  We always feel it's best to discuss directly with people and this applies here as well.  We don't always get it right, but we do ask for the opportunity to make it right.  We understand our client has another issue with something related to a water leak, which we are now in the process of addressing (there was an issue with a loose dog inside on one day, and maintenance was not able to get in but we also understand that was an isolated issue).  

  If I may address the complainant directly: 

  It was mentioned to our maintenance manager when he was there that you would like to renew your lease when the time comes, and we surely appreciate your loyalty to us.  We also appreciate the feedback here, in that we need to do better and show the same loyalty back to you, and let you feel that you are valued.  If there is anything more we can do specifically, please don't hesitate to contact the office and ask to speak to the General Manager.  
  

  Customer response

  12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  We are still waiting on receiving repairs for constantly dripping bathroom faucet,we also put in a request for new flooring and have yet to receive any response on these matters.Also the inoperable light in garage and roof leak through attic which more than likely has caused black mold. I understand they maybe short staff but over a week of waiting for repairs to be completed after first visit or lack of communication (which is always a huge problem with them.,,,not a great business philosophy when you are responsible for maintenance. All that we ask is for the repairs we requested to be fixed in a timely manner or communicated with a solution in the future. I don't feel that we are asking much of a company that is responsible for upkeep and maintenance of our property. 

  Regards,
  
  *******************

  
  

  

  Business response

  01/06/2023

  Update:  We have confirmed all the work orders requested have been addressed which includes the bathroom sink faucet repair, the water softener issue (which turned out to be a drain issue), the garage light has been replaced, and the toilet paper holder was repaired while we were there.  The only things remaining are the roof leak near the chimney and the flooring.  

  We have had difficulty in getting the roof repaired to our satisfaction.  We have applied roof cement to a few areas near the chimney where it may have been possible for water to be coming in, but we cannot confirm this as of now.  Part of the issue in getting some of these work orders addressed has been the Resident's work schedule and their dogs inside the house.  We can't go in the house without the Residents there, and the Residents work until roughly 3pm each day, which makes it difficult to start and complete work orders in one day.  If something else can be worked out, we are happy to accommodate them.  We will keep in contact with the Resident until we can confirm this is no longer an issue. 

  After the holidays were over we were able to convey to the owner of the property of the Resident's desire for new floor covering.  The owner of the property is open to updating the floor covering in the front room, the living room, the hallway from the living room, and the dining room.  We have been directed by the owner of the property to get pricing for flooring in those areas.  We do not have a timeline as of yet as to when we will be authorized to replace it.  

  Please keep in mind that the furniture will need to be moved in each of the rooms as we replace the flooring.  

   

  Customer response

  01/09/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************

• Initial Complaint

  07/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Applied for a rental on their website that apparently already had a hold on it. The website states that "The application itself does not need to accompany the hold money, but it must be submitted within one business day afterwards or the property may be opened back up on the market and the hold money and application fees will be returned."So correct me if I'm wrong but this insinuates that they take the house off the market if there is a hold on the property? So why was I able to apply for it in the first place?It also states on their website that "We will not accept an application for a property unless the applicant or their designated representative has physically visited the property."So they took my application and I never visited the property?Mind you I didn't know any of this until AFTER I applied. I have been in desperate need of a place to live so i blindly applied and expected some sort of response back.I can never reach anyone in the office. It doesn't see as if anyone is ever there.Their leasing agent doesn't have a phone number to contact and when I do get ahold of the front desk they only refer me to the leasing agent e-mail, which they NEVER reply.I want my 85$ back from application frees from this place that has scammed me out of money.I'd ask them for it back myself but NO ONE ever returns my calls or e-mails. It seems like this place is a scam and they only ignore me.I've tried several times to reach out to them to no avail.

  

  Business response

  08/05/2022

  We sincerely apologize for any misunderstanding concerning our website and how you were charged for application fees.  We fully agree you should be refunded and we will process that immediately.  Your check will be mailed to the address of record.  

  Customer response

  08/08/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩