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Find a Location

Crossroads Foundation Repair, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCrossroads Foundation Repair, LLC

    Foundation Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.62/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/25/2019

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Crossroads Foundation Repair, located in Carmel, IN, provides basement waterproofing, crawl space waterproofing, and crawl space encapsulation. We specialize in foundation repair services such as bowed basement wall repair and foundation settlement repair. Mold remediation services are also available.

     

    Business Details

    This is a multi-location business.

    Find a Location

    Crossroads Foundation Repair, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      10728 W Lakeshore Dr, Carmel, IN 46033-3929
      BBB File Opened:
      1/15/2019
      Years in Business:
      6
      Business Started:
      1/25/2018
      Business Incorporated:
      1/25/2018
      Accredited Since:
      1/25/2019
      Type of Entity:
      Limited Liability Company (LLC)
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 PM - 8:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Kyle Leman, Owner
      Contact Information

      Principal

      • Mr. Kyle Leman, Owner

      Customer Contact

      • Mr. Kyle Leman, Owner

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/17/2023

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      We had 4 foundation companies bid to stabilize our foundation. We unfortunately chose Crossroads Foundation Repair LLC, who sent two guys out that spoke no English at all. The day of the work, we could not communicate with the two guys at all. We immediately could not open the windows and doors. They over lifted the foundation and caused a great deal of damage to the exterior and interior of our home. We had the other foundation companies come out that saw the property before Crossroads and they saw the additional and new damage. One company would not even bid to repair the damage caused by Crossroads. The bid to remove Crossroads work and repair the exterior damage is almost 20k and does not address the damage inside the home. We can not sell our home due to the damage Crossroads has caused. *******************, the Co-Owner of Crossroads came out offered us ******* for damage for the lift (in writing) WE DID NOT HIRE THEM FOR A LIFT. The stress that this has caused my 76 year old mother and our family is over whelming. The website for Crossroads is all about integrity and making the job correct. This is not our experience at all. When we met with ****, he was rude and unprofessional. I would not recommend this company to anyone ever.
      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rebecca K

      5 stars

      12/22/2023

      Crossroads was recommended by my structural engineer to add support to my basement. Work was completed on time. I was given a life of the ****************** on their work. ******************

      Local BBB

      BBB Serving Central Indiana

      BBB Reports On

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