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Complaint Details
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Initial Complaint
02/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
******** Sales of ******, ******* apparently does not do a very good inspection of the vehicles they have for sale on their lot. I bought a 2016 Jeep Cherokee 6 months ago and now the rear end is going out. This will be a $3500 to over $4000 repair cost. It seems that this vehicle will be a lawn ornament due to the financial impact of the repair cost, as I do not have this money to repair the vehicle. I want others to be aware of this issue and to be very cautious when buying an auto from TNT auto sales. As I know the vehicles are "as is" unless you buy the extended warranty, but this is ridiculous! I wouldn't have thought within the first 5 payments I would be having repairs like this.Customer response
02/20/2024
TNT contacted me and are willing to have shop look at jeep and fix at a discount but does not want to replace rear end at no cost. ****** stated that since no warranty was bought he would not replace for no cost.Business response
02/20/2024
Customer bought the vehicle As-Is 6 months ago and was offered an extended warranty and denied the coverage. We reached out to the customer offering to help with pricing and labor on a repair to make it cheaper for her. The only solution she said she would accept is us paying for the entire repair which we denied to do.Customer response
02/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
***********************Customer response
02/20/2024
I did not get to respond as I would have liked to TNT before the window closed. I would like to add that ****** had no interest in fixing Jeep and all he would refer to is how I should not bash his business. If TNT keeps selling vehicles that need concealed repairs there will be more and more complaints that he will have to deal with, and I am sure his business will feel the effect. I feel that I was taken to the cleaners by TNT auto sales and for them not to try and fix the issue with the Jeep is ridiculous.Initial Complaint
10/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a used 2016 jeep wrangler unlimited sport in firecracker red, (right hand drive) for my wife to have as a work vehicle (usps). In May of 2021 my wife and I test drove this vehicle and everything was in good running condition, less than a week later we purchased this Jeep Wrangler and used our 2016 chevy impala limited, they asked $25.000 with a trade in $10.000 So we paid $15.000. Everything but the tpm sensor was good. 4 weeks later, everything went south, the engine blew up, and every sensor possible went out. We made the decision to purchase a new engine from Jasper, had a local mechanic do the work. Unknown to my wife and the local mechanic, the transmission was bad as well and caused the engine to blow for a second time, covered under the warranty, however I had to purchase a transmission and all new sensors for this Jeep. Total loss on our part as of 10/08/2021 $34.000 this includes the engine, transmission, all sensors, purchase,labor. DO NOT TRUST THIS COMPANYBusiness response
10/11/2021
We service our vehicles before we sell them, unfortunately things do happen with used vehicles which is why we offer extended warranties on vehicles that would cover all items listed that went wrong. The customer declined this coverage, also we would have been glad to try and help when customer originally reached out but we did not get a response back from the customer when the salesman asked what kind of help they were looking for. This is the first we have heard of anything beyond the engine going out.Customer response
10/13/2021
False information, but this is how business owners except wrong doing, I know legally there isn't anything I can do (good for them) but word of mouth is all it takes. I did find the original owners, I will be investigating. Thank you. Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16008023, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Scott SmyserInitial Complaint
07/19/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I called on 7/16/21 and inquired about a 2010 *************** ask was it available they said yes told me if I wanted it I had to put a $1000 deposit on the bike I gave them my bank card info and gave them all my credit info they ran my credit on Friday they sold the bike the next supposedly before my approval came in at ****am on Saturday funny thing is they dont open till 10 on Saturday when I talked to the sales manager ***** he tried to tell me they dont take deposits on bikes they dont have approval for thats not true I was talking to the salesperson **** and he said that he didnt know why they sold it either way I gave them my credit info and I gave them my credit card information and they didnt even as much as call me they are very unprofessional and this is really wrong to do to someoneBusiness response
07/21/2021
We open at 9 am on Saturdays and the customer who purchased the motorcycle had already done a credit application as well. The only thing we feel we came up short on is that our sales person did not reach back out to let the customer know that we weren't going to take a deposit on the motorcycle until financing was arranged. We are working on sharpening up that process and our salesman's process in those instances. We apologize for the inconvenience and hope to do a better job in the future on a transaction of this manner.Customer response
07/22/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
***********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.