Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Derby Tickets, Inc.Com has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforDerby Tickets, Inc.Com

            Event Ticket Sales
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.75/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/10/2019

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Derby Tickets, Inc.Com is an event ticket vendor, specializing in Kentucky Derby Packages, Derby Tickets, and other area events.

            Products & Services

            Derby, Sporting & Event tickets vendor

            Business Details

            BBB File Opened:
            9/9/2019
            Years in Business:
            9
            Business Started:
            8/18/2014
            Accredited Since:
            9/10/2019
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            5
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Patrick N. Osteen, Owner/Operator
            Contact Information

            Principal

            • Mr. Patrick N. Osteen, Owner/Operator

            Customer Contact

            • Mr. Patrick N. Osteen, Owner/Operator

            Industry Tip

            BBB Tip: Buying tickets to the big game or concert? Don't get scammed

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/20/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I purchased tickets for the 2020 Kentucky Derby from Derby Tickets Inc on June 8, 2019 for the amount of $11,605 (see attached invoice). Derby Tickets Inc. has an address of *** ******** ******* ***** **** *************** ** *****. I have been corresponding with ******* ******. The 2020 Derby was initially moved to September due to the COVID-19 pandemic. At this time we were given the option of moving our tickets to 2021 or to sell them. We asked ******* to try and sell the tickets and hotel accommodations. ******* was not able to sell the tickets, but indicated the hotels would be refunded for $3,200. The Derby was then officially cancelled on August 21, 2020. ******* provided an email on August 24, 2020 that refunds would be provided to those that had purchased tickets (see attached correspondence). ******* has continuously stated that refunds would be provided with various updates (see attached email correspondence). However, the last official correspondence he provided was on October 28th regarding the refund. I have contacted him since then to try and reach an agreement, but he has not been willing to provide the full refund. I would like assistance in obtaining a refund from this company for the tickets that were purchased.
            Read More

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dennis M

            09/29/2023

            My saga started in late 2019 when nobody knew what Covid would be like. We bought tickets with a verbal guarantee from Patrick that money would be refunded if there was no race. Worst case, we would get tix for the next Derby they ran. Well, when they announced no fans for the 2020 race, this company could/would not refund my money because “one of their biggest vendors would not refund their money”. Then they failed to provide any tix for races when they resumed even after multiple attempts by me to contact them. According to Patrick he “had to lay off almost all of his staff.” Fast forward three years, multiple phone calls, a even a trip to their office in Jeffersonville (which I could not find even though this is my home town) and extremely poor or no response to inquiries. After several requests and a mountain of frustration, I was eventually refunded 90% of my money in 2023. A full refund was not offered bc according to Patrick, they “deserved to make a profit” even though they provided no goods or service and used my money for multiple years. IMHO, this company has no integrity. I highly recommend you take your business to another vendor that will stand behind their word. If you use Derby Tickets Inc and their is any type of problem, do not expect a refund.

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.