Customer ReviewsforAccess Mobility, Inc

***** is the very best!! My sister and I needed to return 2 chair pillows. ***** was very accommodating in letting us return them. At her urging, we tried a couple other pillows and ended up purchasing a different one. Sadly, this pillow will not work because we have very extensive back issues. We will need to return it as well but know ***** will again accommodate our needs.While we were experimenting with other pillows, we noticed ***** meticulously working with a gentleman who was in need of a power wheelchair. He needed lots of attention and patience, and ***** showed much of both to him and his daughter. Access Mobility should be your go-to-place for all types of mobility products. Their showroom is full of power wheelchairs, wheelchairs, walkers, knee walkers, scooters, lift chairs, bathroom needs for aging folks, stair elevators and in-house elevators. Many of these items can be rented for a very reasonable price for short-term use as well.ACCESS MOBILITY is tops in its category. Ask for *****!! You will NOT be disappointed.

Thank you for the review, *****! Your business and your time/patience are so very much appreciated. We appreciate you!! :)

My Family and I bought a Handicare **** Stairlift from Access Mobility on 3/16/2021 for $ ******* paid by check in full. It was installed on 3/30/2021. In December, I got on the lift to go up and it started and stopped. We contacted Access Mobility and the appointment to come look at it was a week later. On December 29 th, their Service Tech named ****** came to look at it. He said this product was new to them and he didnt recognize the code it gave. He called the manufacturer and spoke to one of their Service Personnel. He got off the phone and said it was one of the motors. It has several. Then he stated he had one in his Service Vehicle. He went out and returned and replaced the motor. Now one question he brought up was if my brother ***** had been riding it ? I said no because the lift was bought for me and I live upstairs. ( Im a veteran of the ******* War and I had a stroke in early March of 2021. To be able to come home, it was required for me after having therapy to have a stairlift to get to my bedroom and my bathroom which is fitted for me. ). He more or less insinuated if my brother had been riding it, it could be considered abuse and not under warranty. because of my brothers weight. He looks big. The Brochure says this stairlift has a weight limit of 309 lbs. I have a copy of that . He weighs 260. Proven by his last medical visit, if needed. But he has not been using it. The only reason he has to go upstairs is to change linens, towels, get dirty clothes etc every two or three days and clean and he is able to walk up the stairs to do that. His bedroom is downstairs in the Master Bedroom). The receipt was filled out stating the motor went bad and was replaced on Warranty by ******. Last Friday i started to go up to shower and it did the same exact thing. It started then stopped immediately. I called Access mobility and the receptionist stated the ****************** was in a meeting and to leave my number. Around 11 AM a woman called me back and I had told her what happened. She started in on me and said ***************, the part for your lift was ordered on the 29 th and we are waiting on it. She said I didnt appreciate ****** getting the lift working for me until the part came in.I asked her what part ? He had apparently put a used motor in the unit and they was waiting on the new one before they could make another appointment. I said I wasnt told that. My receipt showed a new motor was put in under Warranty and it worked fine as usual. ****** never said he had to come back. In fact he said if we had anymore trouble to call them. It was very confusing to me talking to her. She said the part would be in Monday or Tuesday. I told her I have a VA appointment on Wednesday but Monday, Tuesday, Thursday or Friday would be fine to make the appointment. She stated I wouldnt be charged the ***** Service Trip fee to put the new motor in. Again this was on Friday. I do need this lift. Over the weekend I wrote on their ******** Messenger, I have copies, about the confusion. How I wasnt informed the motor replaced wasnt new and that was why I was confused and I was lead to believe it was fixed on Warranty when he left and then she was getting arrogant with me on the phone for being impatient and not appreciative of what he did for me. Then she stated just exactly what ****** said. If the unit has been abused, then it wont be covered on Warranty.. then she nicely hung up on me.One main thing is That I expected this lift to last me quite awhile. I didnt expect it to burn up two motors after nine months of maybe making four trips a day up and down. Very disappointed in the product. The quality is not good..They didnt return my call on Monday or Tuesday when the part was suppose to be in. On the first message on FB Messenger. I Had sent, the person wrote my message was sent to the ******************. The second message was received but not replied to. I sent another message asking if this message was forwarded to the ******************? This was six hours after I had sent it and they wrote back and said it was. .I have copies. Still no one called.Very bad Business. Very bad Service. I have a legal right as a disabled veteran and senior citizen at age 70. with many health problems not to be treated this way and ignored by this company after spending this amount of money and it lasted nine months. M ******

****************,Thank you for sharing all of the details of your experience. I do not fault you one bit for having these feelings, and if I were in your shoes, I would very likely feel the exact same way. Investing in a mobility device comes with a clear level of expectation & that level has not been met for you. For that, you have my sincere apology.I have a lot of pride in my small family business, and I have a lot of pride in having helped thousands of individuals with their unique situations. However, when these solutions need serviced (and they all will need service), we try to accommodate everyone as efficiently as we possibly can. Our response to you has been inadequate, and for that, you have my sincere apology.I have spoken with our service department manager, and have concluded that if we are not 100% certain this next fix will solve your problem, that we will, instead, replace the entire lower portion of your stairlift carriage. This would include all motors, boards, and smaller electrical systems that *** be causing your issue.You do deserve to be satisfied in your decision to trust us your mobility device, and I hope this solution will provide you with that satisfaction.Should you have any further concerns, please do not message ********* as that is not monitored for this level of need. Please message me directly: ******************************* ***************************, President **********************