Customer ReviewsforBirge & Held Asset Management, LLC

I regret to say that my experience renting from ************** Alinium Apartments has been nothing short of a nightmare. It is abundantly clear that the company's commitment to maintaining their properties was sorely lacking. First and foremost, the condition of the apartment itself was appalling. The Trash pile outside of the non functional trash compactor was always unsightly, But perhaps the most egregious issue was the persistent water damage caused by pipes bursting. It's astonishing how frequently this occurred around the entire complex, and each time it happened, it disrupted our lives and left us dealing with the aftermath of flooded floors and damaged belongings. The companies response time and and time to act to these incidents was also very poor. Despite my efforts to contact the office, it took several days for the office to respond about the event and then 2 more days to present their plan of action. When i asked why this was taking so long the answer was that they were having so many similar floods that they couldn't handle all of them at once. Their plan of action was to finally bring over a dehumidifier more than a week after the incident! I wont even tell you the chaos of the poor remediation that took place after. Mainly you walk in without proper notice of your place completely trashed and covered in construction dust. I had to reside in an unlivable place for the next several days. They never did finish the work while i was there for the next two weeks. Just lived with a hole in the ceiling and got out quickly before the water soaked carpet started to get too moldy. (BTW, they then tried to charge me $500 for replacing that carpet and immediately sent it to collections rather than trying to contact me.) The amenities promised to tenants were a far cry from what was advertised. the pool heater remained broken for and entire year, rendering it unusable for the majority of the seasons. Mandatory paid services unavailable. BAD!

I highly do not recommend living at *****************. After trying to contact birge and held several times I have come here to share my experience from one of their properties and employees. Parking is a horrible battle. You will likely be on a 3-4 month waiting list for a parking spot in the garage which will cost more in rent. If you dont have a parking spot, good luck parking. The noise in this apartment is horrendous. Not even the noise outside but unless you are living on the top floor of the complex, youre constantly hearing noise from the people above you, and its very loud. The hallways are always dirty and frequently have dog pee and p*** (one as pictured) that do not get cleaned. It smells horrible. Over the weekends you will probably find throw up and alcoholic drinks that will sit for weeks and not get cleaned up. The dumpsters are frequently overflowing and the trash pick up service daily is convenient but makes the hallways smell horrible. The staff at the complex are extremely unprofessional and rude. Unless you are on ******** favorite list of people, good luck. Youll probably have better luck dealing with people at the bmv than in this office. They are extremely unfair to residents and do not treat residents equally whatsoever. ******** arrogance and egotism seems to run off all of the good staff that are decent and nice people to communicate with like ***. Its honestly not worth the price you pay to live here, living at Aqua or the complex right across the street would be better worth your time and money.

Terrible, Terrible, Terrible dont move into any of these residences. Joke of a company lived with black mold for 8 months told the complex because my fiance is pregnant and they came in and spray painted over it and bleached it ????, so clearly they dont take us serious or our health. The mold came back and got worse and nothing else got done they got us into another apartment after 8 months with black mold, getting sick from it, coughing, fever, chills, and lethargic from this for months, also mold was caused from a leak in the roof that was known. Once moved into the other apartment, guess what, more f****** problems yet again, fridge goes out and havent got a fridge in 18 days, lost 300$ worth of groceries, couldnt save anything so we had to eat out everyday and my fiance is still pregnant, so 300$ worth of groceries and eating out for 18 days due to this is about 1080$ because thats about 60$ a day just to eat out now. Fix your guys problem give me a call me and lets settle this because you guys are a joke and dont take care of tenants, you guys just f*** them over, also the fridge was a known problem too because our neighbor said he had the fridge and told them about it ????????.

********************* FROM BIRDGE AND HELD. DID A FORCEABLE EVICTION ON DEC 18,2023 . BECAUSE THEY RAISE MY TENT FROM $944 to $1600 . WENT TO THE OFFICE AND TOLD THEM I AM WILLINGLY TO MOVE OUT I CANT AFFORD THIS ITS TOO HIGH. ESPECIALLY TO STAY IN A CRIME , ****** RAT INFESTED APARTMENT. THEY LOWERED IT TO $1433 STILL COULD NOT AFFORD IT WAS WAITING UNTIL AFTER CHRISTMAS TO MOVE . GOT SICK WAS DIAGNOSED WITH COVID AND FLU ONLY TO WHEN I HALF WAY GOT BETTER THEY KNOCK ON MY DOOR TO DO A FORCEABLE EVICTION. MERITH WAS SO RUDE YELLING IN MY FACE. I TOLD HER I HAVE NO PROBLEM WITH GETTING OUT JUST ALLOW ME TO GET MY PERSONAL THINGS LIKE MY PURSE AND MEDICINE AND MY AON GET HIS BOOKBAG . SHE CALLED MPD THEY SAID LET HER GET HER THINGS AND THEY LEFT. SHAKING THEIR HEADA AT HER. PLEASE DO NOT MOVE HERE IT IS NOT WORTH YOUR TIME. I HOPE I HELP SOMEONE

The worst call their office all you can do is leave a message. Can't reach anyone to help. Nobody will direct you to the people you need to talk to. They are the very worst.