Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 23 Apr 25, I purchased a Santa Fe Calligraphy from Indy Hyundai. My salesman, ****** *******, described ******* programs. I initially declined the $2999 ( or somewhere in that area). I plan on giving the car to my daughter in a couple of years, so I didnt feel it was a necessary expense. Later, he lowered the price for the Diamond package. I eventually said yes to $1750 cost. He said I had to have it done within 30 days and made an appointment for the following week. I thought about it over the weekend and decided I did not want the service. I contacted the dealership three times during the week of April 28th concerning cancellation. Messages were taken for ****** and ****, finance person for a call back. I never received a call from either so I went on their website and sent a refund request to *** ******, General Manager. I sent another message on 8 May 25, requesting a refund of the $1750 and explained again I did not want the service nor had the service performed.I was able to reach ****, finance, about a week later and again requested a refund. He said there were no refunds. I said there is no where in the contract the said no refunds. Yeah, but theres no refunds. I also reported this to both Hyundai Motor America and to Bob Rohrman Indy Hyundai through a survey. Again requesting my refund. I want a refund for the service I declined!

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle on 4/22 and have been trying to cancel warranties that I was mislead into electing. Was given 3 different payment options when filling out paperwork, but wasnt told that there was a 4th option without all the add ons. I just want the warranties canceled as promised and have been trying to cancel them since 4/28. Tried emailing and calling *****, his voicemail box is full. Never responded to emails. Came in person on 5/3 and filled out the cancellation form with *****. Was told by ***** that it would be submitted on 5/5, but found out that it was not. Jenn has taken over and working on the cancellation, but after my previous interactions with everyone else, I worry there will be no follow through. The cancellation policy states if I do it within 60 days then Ill receive a full refund. Additionally, I want to make sure the ******* warranty that cant be canceled is sent to the Plainfield ******* since I have to have that scheduled within 30 days for it to be valid.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 17, 2024 I financed a 2021 Hyundai ****** N-Line from *** Rohrmans Indy Hyundai. They performed a service check on the vehicle the day I took the car off the lot. 3 months later on 11/21/24, the oil drain plug came unscrewed from my car while driving and seized my engine in the car. I took the car to the service shop at **** Hyundai to have the service team look at it. They gave me a rental car until the car got serviced again. A week later I went to the service shop to get updates on my vehicle. They told me that I needed to pay for the $14k maintenance repairs. I talked to the ** and the service manager asking why I have to pay for it because they were the ones to last service my vehicle. They denied responsibility to pay, lowering my repair costs to $9300 and telling me they will take care of the rental costs. I had the rental for 24 days. Also I would like to add in that I told them that I couldnt afford to pay for the rental and the ************ Manager said they will have that covered. Today on 12/17/24 they sent me a bill totaling almost $1200 for rental costs for the car that they both told me they will take care of. Now they will not let me bring my car home because I have an outstanding balance that I shouldnt be paying for. This dealership is s******* with me more and more everyday. They also told me that I was either lying about what happened to my car or not taking responsibility for their mistakes. I would also like to add that when they gave me the rental, it had 189 miles (half tank of gas) in it. When I turned it in yesterday on 12/16, they made me go fill it up all the way bc the paperwork said it was full when I received the rental and that is not true and they called me and my mother a lie to our faces.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around June 28, 2024, I purchased a 2020 Hyundai Palisade AS IS from Indy Hyundai. The reason i purchased the car is because I was first sent a video from the ******* ******* Mine stating minor body work would be repaired. I waited for months on these people. Finally I spoke with the Manager **** Beliaire who stated they were unable to get parts and he would be happy to cut a check for $500.00 just to make things right. I have been calling **** and he now does Not return my calls or speak with me. I want my $500.00 they own me had I known this business was shady I would have never dealt with them.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of the buyer. A used 2014 ***** CX-5 was purchased (10/11/2024) after completing a 100 point inspection from the dealer. Within a week, the car is nearly undrivable. It will not accelerate above 20 miles per hour and is displaying multiple check engine lights. Roughly $12,000 was spent on the vehicle after taxes and fees. The dealership either knew the car had serious mechanical issues and sold it anyway, which makes the business deal unethical and illegal; or, they failed to notice obvious mechanical issues despite the 100 point inspection, which makes their reporting incompetent and misleading. A dealership who is unable to catch these issues should not be operating freely, and a dealership who knowingly sells a car without revealing these issues is committing fraud. Furthermore, they spray an expensive "protectant" on the car without your permission a day before you purchase it, then demand you pay an extra $1,000-3,000 for this "protection."

  Customer Answer

  Date: 10/24/2024

  Clarification: I am submitting this complaint on behalf of the buyer.

• Initial Complaint

  Date:07/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 24, I worked with ********************* dealing on a used car. Im out of state and dealings included discussions about the vehicle condition and plans to have ***** personally deliver (500mi) the vehicle to me. One tire had a chunk missing from the sidewall but dealership said they could not replace just 1 tire. I proposed that I pay for the 2nd tire if the dealership covers the 1st. ***** got approval and we agreed that we had a deal. The tire installation was expected within 2-3 days. I offered a deposit to take the vehicle off the market. ***** said there was no deposit necessary and he would work out delivery method. 3 days later, the tires had not arrived. I indicated the vehicle is still for sale on the website and I did not want to see it get sold and again offered a deposit and/or full payment upfront. ***** said, days ago, he already hung a sold sign in the vehicle and moved it off of the lot. Shortly after that, ***** didnt answer calls/texts. I eventually called the main number and manager *** told me the vehicle was sold to someone else a week or two earlier. He was sorry that ***** did not call me but I do not believe he knew all of the details about how the vehicle was already sold to me. *** agreed to review the text chain and also fwd it to the *** Im unaware if the info was fwdd as *** does not return my texts. On 7/13/24, I called the dealership and a manager named **** claimed ***** no longer works there and eventually hung up on me.My resolution is reasonable and inexpensive. I am looking for someone at the business to listen to me, review the chain of my dealings w/*****, and provide honest feedback if it is in line w/how their company treats customers. I have attempted multiple times directly but the call with **** shows that I have to resort to public forums. I understand the business currently has an F rating with the BBB due to unanswered complaints but I am hopeful that my reasonable resolution request is worthy of a response.

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a 2016 Tesla Model 75D from Bob Rohrman Indy Hyundai. My salesman had the vehicle parked in the showroom and upon initial inspection the vehicle appeared to be in "good" condition. The salesman informed me after the test drive that in order to secure the vehicle I would need to place a non-refundable deposit of $1K, which I agreed to. I requested a pre-buyer's inspection because I suspected the vehicle had been repainted and that the tires needed to be replaced. The dealer agreed to the third-party inspection and was willing to honor a (we owe you) agreement in the event an item was deemed unserviceable. Within 72hrs the Lemon Squad performed a pre-buyer's inspection and noted the passenger side front and rear tires were unserviceable! I attempted to reach out to the dealership who informed me that the vehicle had undergone an inspection and was in tip-top condition. Regardless of the fact that I had paid for the 3rd party inspection a ($250.00) value and placed a non-refundable deposit Indy Hyundai was not willing to replace the tires. Oddly enough I entered a similar transaction with the same dealership a year ago and the tires and rims were unserviceable on a C-7 corvette. Due to the time, energy and effort I had already placed into the vehicle I decided to proceed with the purchase. Unfortunately, matters would only get worse. Upon purchase of the vehicle, it was disclosed that the Tesla EV vehicle did not have a charger, or any additional keys which were discussed during the initial sales agreement. The salesman noted the previous owner was unresponsive and had not provided the aforementioned items which were discussed. Therefore, I was without a charger, key fob, and tires after the loan had been funded! During pick up the salesman provided a signed IOU for the purchase of a new charger (only). I had Discount tires inspect and replace 4 of 4 tires as they also agreed the tires were unserviceable! This is unacceptable Indy Hyundai.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my 2021 Hyundai Elantra with ****** miles on it towed to **** Hyundai on 4/4/23. I was driving it and the check engine light came on and it died. I was notified by a service provider of 4/5/23 that they were 4-6 weeks behind. On 5/5 I got a call from *************************** a service advisor telling me the engine was seized and needed to be replaced. He told me he had submitted the paperwork for the engine replacement to Hyundai Corporate but need my service records. On 5/8 I emailed my service records to ***************************. At that time I asked for a loaner car as we didnt have another car and he told me that they only had 6 loaner car and they were all out but he would put me on the list. He said the list was pretty long as he had 20 replacement motors sitting on his shop floor that needed to go in vehicles because Hyundai was having a serious issue with their motors. Since 5/8 I have left probably 20 voicemails for *************************** to get an update on my car. NOT ONE OF MY MESSAGES WAS RETURNED. On 5/19 I spoke to *** the service manager at Indy Hyundai. He told me they were still waiting for Hyundai Corporate to approve the replacement motor. I then asked how long does this approval take as its already been almost 2 months. The answer I was given was it could take 5 minutes or 5 months. This obviously did not please me. I went to the dealership to speak to ***************** the General Manager after that call but he would not come out of his office and speak with me. On 5/26 I received a call from ***************** telling me that the motor was not being covered and not being replaced. He said the place that did my last oil change used the wrong filter. I told him there was no way as the car was driven 25 days and 934 miles since the oil change. He still said its not being covered. I have tried reaching out to **** Rohrman who is the *** and owner of Indy Hyundai but he will not return my calls or emails.

  Business Response

  Date: 07/11/2023

  ********************* brought his vehicle  into Indy Hyundai stating his vehicle did not have oil and engine had seized. ***** stated his last oil change was at Big O tires.  Indy Hyundai open Pre Approval with Hyundai Motor *******. HMA asks for Service Records standard, we uploaded those. HMA asked for pictures of valve cover gaskets, we uploaded those.  Indy Hyundai Master tech noticed an aftermarket oil filter was used on last oil change and the plus was in the side blocking oil flow causing the engine to seize. This was reported to Hyundai and case went cold. The ***** emailed **** Rohrman who forwarded the email to ***************** General Manager. The next day ***************** tried to reach ***** and did have success. ***************** spoke with ***** and told him that most likely it would not be covered by HMA as it was a result of negligence from improperly installing NON-OEM filter but we would have to wait for HMA to respond. HMA approved engine replacement under Good Will and will pay 100% for replacement. The engine has been ordered by Indy Hyundai but the engine is on National Backorder with  no ETA as of 7/11/2023. Indy Hyundai has put this order on the **** which is priority order. Indy Hyundai is just waiting for the engine to arrive and we will install. Hyundai Motor ******* does not pay pay for rental cars or loaners when Good Will is applied. 

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial Purchase: 08/28/21 Purchase Item 1: 2015 GMC Terrain Purchase Item 2: GAP Insurance Coverage @ $995.00 Complaint: Vehicle was totaled in an accident on 01/08/23. Dealership has yet to be compliant on refunding unused portion of GAP claim coverage: $768.00 to lien holder: ******************* Services to satisfy balance due and allow lien holder to refund me the residual amount.

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  As a result of pain-staking diligence, the dealership finally complied; refunding payment. At this time the matter has been resolved.

  Regards,

  ***********************

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my vehicle last year from BR **** Hyundai. My buying experience was awesome and everyone seemed very nice. The next morning while adjusting my seat, the driver side reclined all the way and was stuck. I called the dealership as it was not safe to drive considering the seat was stuck flat. The dealership had me bring the car in and gave me a loaner. They determined the part needed ordered, but they were able to put my seat back up some and then give me the car back. I took my car back in when they said the part was in. The part did not fix the issue, so they returned the car to me again and said theyd be in touch when the part was in. Fast forward several months of me trying to get answers or at least a call back. I was finally able to get ahold of the guy who sold me the car. Even though it wasnt his responsibility, he got my car into *** again in March 2023. After a week, I got the car back and it was still not fixed. Now my seat is too reclined again, so I cant even rest my back against it while driving. I was told the part would be in April 20th, 2023 and theyd call me to arrange a loaner for me while my car was fixed. I have been calling and leaving messages and have not heard from anyone since March. The April 20th appointment never happened and no one will get back to me. I was told the seat was covered under the warranty that I paid for when I got the car. I just want my seat to work so I can safely and comfortably drive my car. I wish the customer service/service department matched the buying experience. It is easy to be nice when selling a car, but the other service should back that up. Please fix my vehicleit has been over a year!