ComplaintsforFinancial Center First Credit Union

• Initial Complaint

  03/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with financial center first credit union, I do not have a contract and the did not provide me with the original contract as requested.

  Business response

  03/15/2024

  Thank you for making Financial Center aware of this complaint.  In order to protect our member's confidential information, we have responded privately to this complaint via mail.  Please let me know if you have any questions.

   

• Initial Complaint

  08/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 8/17/2023 I spoke to the bank to inquire about an overdraft line of credit I applied for and also overdraft protection. I started with 2 chats that were disconnected. Then decided to call. When I called the agent placed me on hold than came back without account verification and advised me that my line of credit wasnt approved. Keep in mind he never verified or even asked for any account information. Which leads me to believe that this institution gives information on accounts without verifying they are speaking to the customer which goes against CIP regulations for banks. I advised a supervisor and she simply said she would listen to the call. Also, if I were being denied credit the bank never informed me until the agent incorrectly provided information without verification. The bank never stated courtesy overdraft protection is provided only if credit approved. I was sent an email 8 months ago stating I have to have account for 6 months the supervisor states its upon credit approval. Which is not in the disclosures. The bank went against federal regulations and I have legal right to *** but I will settle if I am provided a fair resolution. I look forward to hearing the banks response.

  Business response

  09/05/2023

  Thank you for the opportunity to address these concerns.  In order to protect our member's privacy, we have mailed a response directly to the member.  

• Initial Complaint

  04/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I need to send money to a different account and the back will not help me do so , they put me on hold and never come back to the phone. They sent me a check but they wrote it out to the wrong name and they arent trying to help resolve their mistake.

  Business response

  05/01/2023

  Thank you for the opportunity to review this complaint.  Financial Center has reviewed the interactions with the member and will resolve the matter directly with the member in order to protect his privacy.  

• Initial Complaint

  03/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  First of all, this financial institution was offered to me by a former employer, whilst in the process of moving here from **. Unfortunately, I just remained with them, far past the time I shouldve switched. Since they call themselves small, they have absolved themselves of keeping up with modern technology. Anyway, I found another institution that fit my needs more appropriately. Since its close to impossible to speak with anyone without going in, I set aside time to go speak with an accountant specialist. While speaking with her, I was told that after getting a cashiers check, effectively making my account $0.00, that my account was closed. Unbeknownst to me, it was still active, and I had apparently let a couple of autopay bills slip through the cracks. So next thing I know, ** being contacted via mail that my account has been overdrawn and is $700.00 is the hole, and they are turning it over to a collector. They stated they had reached out before, but I had never gotten a single notification, e-mail, or physical mail of any kind. So, I immediately started calling the number given, and would be sent to a voicemail on every attempt. I would leave long, detailed descriptions of what I was needing, and what the issue was, but to no avail. I received another notice stating that because Ive not done anything about the debt, they were turning it over to a debt collector, and listed the same number as before, that *** attempted to call multiple times. So I continue to call this number, again, without a single response. I would like to get this resolved before my credit is damaged due to their negligence. Half of what I owe is from multiple $35.00 overdraft fees, for very small amounts withdrawn. Please let me know what I can do.

  Business response

  03/26/2023

  Financial Center has reached out to ****************** in order to resolve this matter.  We appreciate the opportunity to address the concerns raised.

• Initial Complaint

  10/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am having an extremely difficult time trying to obtain an official release of lien for a car I paid off through Financial Center First Credit Union. In 2021, I paid off a ************************************ from **********************. I was told by a ********************** sales representative that the lien holder (Financial Credit Center) would be sending the title. I did not receive any communication or update about the title so on September 19th 2022, I reached out to a representative (*****) at Financial Credit Center to see if anyone could help me with this. I was told by ***** that the title would be processed within 2-3 business days. On September 22nd 2022, I was contacted again by another representative (*****) that ************************** had the title and to contact them. I told this representative that I did not purchase the vehicle from ************************** and that the car was purchased through **********************. The representative then told me that was the only information they could provide and had on file. I then contacted customer service again to explain that I have NOT purchased a car from **************************; I am seeking the title to a 2013 **** Escape purchased through **********************. I was told by the same representative (*****) that she told me that information already and that was all the information she had. It appears as if there is some sort of misinformation and miscommunication. I need for someone to correct the information on file regarding my auto loan (********); this loan should be associated with a 2013 Black **** Escape sold through ********************** (***** **********, *******,** *****). I also need for someone to send the official release of lien so that I can properly obtain a title to this car. Financial Center is the lien holder for this vehicle and it does not make sense to contact another car dealership to obtain the title, especially one that did not sell me the car in the first place as advised. I have attached photo evidence of proof of purchase

  Business response

  10/07/2022

  Financial Center received this complaint privately from the member as well.  Financial Center has responded directly to the member and has resolved the complaint.  Thank you for bring this matter to our attention.

   ***********************

  Chief Risk and Compliance Officer

   

  Customer response

  10/07/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a loan with the company. I came down with Covid several times last year and found out I had a debilitating autoimmune disease. They didn't offer a deferment plan until I had the vehicle loan for a year. So missed 3 months of payments. I spoke with their loan manager *********************** who told me that I could go to a physical location and pay $365 to get the calls off of my back. Then she told me to pay March's payment and asked if I could. I told her that I could and make ******* and work on paying off the owed balance in April. This was in February of 2022. I paid the $365 and then paid the $666.66 on February 17th, early, because I didn't want to have to worry about it. I was prepared to make this months payment of $666.66 this week of April 4th, 2022. But then the car was repossessed without my knowledge. ***** did not save any notes regarding the payment plan except that I would make a $365 payment in February. They do record their calls, but when I requested to have them listen to them again I was told that they do not do that and that in order to get my car back I have to pay the full amount of the car which is $38,325.38.

  Business response

  04/12/2022

  Financial Center has contacted the complainant and resolved this matter directly with her.  In order to protect her confidential member information, we are not able to share the details of the resolution.  We appreciate the BBB providing a mechanism which allowed this complaint to be escalated and resolved in a timely fashion. 

• Initial Complaint

  12/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I opened a new linked checking and savings account with Ball State Federal Credit Union (BSFCU) several years ago, about 2015 or 2016. At the time we were allowed to create customized accounts as long as we paid a monthly fee of $3.95 per month. These accounts were called Cardinal or ******* accounts depending on how much you paid monthly. I chose to have my savings account linked to my checking so that if a transaction occurred that took more than was available in the checking account, it would add the necessary amount from my savings at no additional cost to me. I had no issues with this over the years and was never charged any fees when funds needed to be transferred which should be the case as everything includes my money and is automated. Financial Center First Credit Union (FCFCU) then merged BSFCU with themselves and sent me a notice of my accounts having the numbers changed. Nothing about my account policy being changed or made void, just that the numbers and routing number would be changed. On November 21 and 22 my checking became low on funds and my savings of course had enough to cover the two transactions made per usual. However, I was charged $6 transfer fees which breaks the contract I signed with BSFCU. When I asked FCFCU about this, I was told my account was changed to a champion account and that the accounts were still linked only I would be charged anytime a transfer was not done manually by myself which again breaches this contract. I would have liked to have had some form of notice/warning of my signed contract being changed without my consent during this merger, but I never received anything of the sort. So, according to FCFCU I have been paying my normal monthly fee of $3.95 a month since this merger and all that is for now is added security to my accounts. Not for convenience of free transfers between accounts with the same credit union as before with BSFCU which is to me the same as stealing. I just want all my money back since the merger.

  Business response

  12/14/2021

  I wanted to let you know that I have responded directly to our member on the above-listed dispute.  Due to the confidential nature of the response, I cannot provide a copy to the BBB but I did want to confirm that the credit union responded and provided the requested settlement.

  Customer response

  12/14/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  Although I was never contacted, the transfer fees between accounts with the same branch have been reversed. I assume this was a training error on the institutions part and that the associate I was in contact with did not know of the contract from the previous merged branch or how it worked. Regardless, I was given my money back and will be closing all accounts with the ***** and going back to USAA as I have never had issues such as this through them and they never forget contracts their members sign.

  Regards,

  *********************

• Initial Complaint

  06/28/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I obtained a car loan through this bank. It was paid in full as of June 2020. They are reporting negligently to my credit report to this day! Today they pulled my credit without my permission. This has to stop. They are violating laws and my rights. This is beyond ridiculous. I have my paid in full receipts as well as the title. I have not authorized this company to pull my credit they are abusing their power and my rights.

  Business response

  07/12/2021

  Due to our duty to protect ********* confidential information, we will need to respond directly to her.  

  Customer response

  07/12/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  This company has not responded directly to me. Furthermore, they have closed the account on my credit report listing inaccurate information. This account does not have a balance as it was PAID IN FULL which is why they sent my paid in full paperwork along with the title to the vehicle. It is not a CHARGE OFF. 
  Regards,
  
  Sierra Long
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩