ComplaintsforRalph's Muffler & Brakes Service
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Complaint Details
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Initial Complaint
10/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In May 2019 *****'s Muffler did my rotors and brakes. I paid $250 with lifetime warranty. I went to get replacement for brake pads which are under lifetime warranty. My first visit was on September 21. I was told to come back that bake guy is not in. I returned September 23, waited hours had to leave. Returned September 28, same thing. Returned October 4 same thing. This continues. Return October 21 waited all day. Requested Owner *************************** never arrived.Business response
11/14/2022
Hello,
I am the owner of *****'s Muffler Shop and am responding to this present case. This customer states essentially she was denied service which was not what happened at all. Ultimately problems arose due to timing and things quickly became a larger issue than necessary. We were unable to reach an amicable resolution and when she asked for a refund I promptly gave it to her. She has been paid back 100$ on a originally 95$ job. At this time this situation by all accounts is completely resolved as she has received all she is asking for. If there I can be of further assistance please let me know.
Thank you,
***************************
Ralph's Muffler Shop
4359 ***************
************, ** 46205
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.