Complaints

This profile includes complaints for Sexton Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sexton Companies

  9001 N Meridian Street Indianapolis, IN 46260

• 

  Sexton Companies

  320 Waterford Court Lafayette, IN 47905

• 

  Sexton Companies

  7302 Queen Anne Court Indianapolis, IN 46227

• 

  Sexton Companies

  2148 Augusta Drive North Indianapolis, IN 46224

• 

  Sexton Companies

  737 Lockefield Lane Indianapolis, IN 46202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, June 21st, I put in an order request with my apartment complex (Carlyle Court Apartments) through Sexton Companies regarding my a/c not working properly. Maintenance did not reach out or come by to check out the issue on that day. On Sunday, June 22nd, I called the leasing office and spoke with an agent at 4pm asking for maintenance to take a look at my a/c. I was told by the agent that they would notify maintenance of my issue. By 6pm on the same day, I still had not heard anything but the office was closed so I left a message on the emergency line. At 8pm, I still had not heard anything. My mom then called and left a message and maintenance returned her call stating that they had been by my house to check out my a/c although I had not heard anything or saw anyone and no documentation was left stating that they stopped by. Maintenance finally came by at 10pm and put in a window unit temporarily. A contractor came by to check out my a/c on Wednesday and still could not rectify the issue. I then spoke with the district manager and was told that there was nothing more that they could do. I was unsatisfied with that answer and requested a second opinion but was instead told that I could move out. I was greeted at my door with a notice that I was being evicted and had 10 days to move out with no reasoning as to why. I have lived in this complex since 2021 and have never been late on my rent payments. I also have never had any other issues or complaints at this complex. I am being wrongfully evicted with only 10 days to move my things.

  Business Response

  Date: 06/30/2025

  Please review the attached response and supporting documentation.

• Initial Complaint

  Date:01/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Section companies offered lock in for life and I was told specifically that if I stayed in my apartment my rent would never go up. Now they are saying they were going to end lock in for life 12/31/24 my lease runs until 4/30/25 now they are trying to say I owe more for January rent. This is breach of contract and should be lock in for life but in no circumstance should it end in the middle of my lease and in my opinion ever they made the offer it was accepted and honored for 10 years plus and now they think they can breach that agreement.

  Business Response

  Date: 01/09/2025

  James ****** was given a concession with his annual lease renewal that was an addendum to the lease agreement and only valid for each particular lease term. We are appreciative we were able to honor a discount to him for 10 years. Mr. ****** was notified on March 1, 2024 that this promotion would no longer be offered after 12/31/24. He was aware when he signed his lease renewal that started 5/1/24 that the discount he was receiving off of the market rent would only apply from May 2024 - December 2024 as documented on the promotion addendum associated with the current lease renewal term. I have attached a copy of his lease renewal, which includes the promotion addendum, and a copy of the letter that he was sent in March to give him 9 months to prepare for losing the discount. The promotion addendum shows the total amount of savings for the term listed so he was $2,168 off of his rent for May - December 2024, breaking down to a monthly discount of $271. ***** had discussions with myself, as well as two Property Managers at ******* Court, to explain that he was receiving an annual promotion exclusive to the lease term as outlined on the Promotion Addendum. This concession has now been discontinued with our company. 

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In one of my first months I accidentally sent a manual payment but also had autopayment set up so was charged and paid for both charges of $817 immediately. I visited the office shortly before voting to double check, and after he poked around in the system, telling me he did not know if a refund was possible, the older white-haired gentleman offered me the resolution of either a check mailed in 2-3 weeks OR a month credit for next month. I chose a credit and asked if there was anything else I needed to do. He said it was taken care of. I was charged again for the credited month. I should not have been charged. This attempt to charge me again caused a check return fee to them. The office lady refuses to acknowledge that someone on their staff did not credit me correctly and claims that I am responsible for any returned payments for insufficient funds. $49.99. She refuses to provide an explanation of why I was charged again and blames me because I was the one that "set it up" to connect for payments in the first place. Claims they have no control because of privacy reasons. I had no balance due yet I was fraudulently charged and being held responsible for their mistake. Though she claims the lease I signed claims that returned check fees are my responsibility for any reason, this was a fraudulent charge and is covered by superseding laws and basic tenant protection laws. If there was anyone else to contact besides this dummy I would have tried to do so after texting back and forth for two days.All I want is not to be charged for their mistake as I continue to be a very good tenant letting other issues slide such as an incorrectly repaired water heater that ended up continuously leaking tons of hot water while I slept. I had no hot water for a week. I had a massively dripping ac unit in the kitchen so I was unable to use that for weeks, after one maintenance *** said he'd be back in the next couple days to see if it was any better. It was not and he never returned.

  Business Response

  Date: 12/18/2024

  Ms. ***** has auto pay set up for rent payments to come out of her banking account on the 1st of every month through our resident portal called Rent Cafe.
  In November Ms. ***** made an auto payment on November 1st, as well as a manual one-time payment on November 3rd through the resident portal.  (She paid rent twice in November).
  Since auto pay was still set up by Ms. ****** another payment was made on December 1st.  Because of this, the account she pulled those payments from was overdrawn and we were notified of the non-sufficient funds resulting in the $50 nsf fee being charged to her account.  ************ didn't want the auto payment to go through again on December 1st, she would have needed to deactivate her auto pay for that month.   Ms. ***** is the one that set up her account on the resident portal and instructed it to make those payments.  We do not have access to do that.  It only does what she instructs it to do.  ************** inquired at the office about the double payments in November, she was given two options.  She chose to keep the extra payment on her account as a credit towards next months' rent (December).  What she must not have accounted for is that she still had auto pay set up to withdraw from her bank account again on December 1st.  The account that she has the resident portal withdraw her money from did not have enough funds to cover that payment, resulting in us being notified of the insufficient funds.  Again, Ms. ***** should have deactivated her December auto pay on the resident portal, knowing she made two payments in error in November.  This is not a fraudulent charge.  The lease agreement she signed says a $50 nsf fee will be charged any time we receive non-sufficient funds.  I can include a copy of the lease agreement if needed.  

  Thank you.

• Initial Complaint

  Date:11/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I proceeded to pay my rent as normal by check, as I have done for the past 10 years. They refused and wanted me to go online and pay via "cafe",.I did. And I was charged over $11,000....and was told there's nothing we can do. We'll call you tomorrow...not acceptable!

  Business Response

  Date: 11/15/2024

  There may be some confusion on Mr. ******** end.  Hopefully I can clear that up.  We do not refuse payments by check unless we have received a prior *** on the account, so his accusation in that regard is not true.  We have a resident portal where residents can do many things including paying their rent on-line.  It is called *********.  We do not force our residents to use the portal to pay, it is there as a convenience.  It is simply one way in which residents can pay their rent.  We cannot set this ********* account up for the resident.  They have to set it up themselves and they have to enter their private banking information if they elect to have their payments automatically withdrawn from a bank account to pay their rent.  I'm guessing that Mr. ****** keyed in the wrong dollar amount when he set up the account or the payment.  The amount that was entered was $13,690.  I'm guessing he meant to enter $1,360.  Because of his error, his account was over drawn.  We received notification that the payment did not clear resulting in an ***, so we owe him nothing as that payment did not clear.  Mr. ****** has since repaid the *** so his account is in good standing with us now.  ************* has any questions or issues with his ********* account, he should call or go into the leasing office.  There are 3 full time employees in our rental office that are there to assist him.  Please let me know if you need anything else from us.

  Thank you.

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am a former resident who lived at ******************************************* (Lockefield Garden, unit # ***). I received the deposit return but there is a $207.50 charge for the "extra paint". I lived here many years, and the rent I paid almost could purchase the unit; let alone the normal wear and tear that should be considered. I bought the joint compound, the premier, and the paint, and painted all the walls of the unit before I moved out. The unit was as bright and white as a new one, which can be seen from the pics and videos I attached, I still have many to prove what I said if you want to see. I do not see any of the other Lockefield tenants who can return a similar unit with the high standard I had. It is frustrating that I still received so many charges after I worked so hard on the unit. May I ask which wall does it apply to? And what is your standard on normal wear and tear that shouldn't be charged to the tenant? I attached the pics I took before I moved out. I do not think this amount should be charged.FYI, I sent an email to Lockefield about 2 weeks ago, with several follow-up emails, but still, no one has replied to me (except for one email that said she would get back to me before the end of last week, and now it is 10 days passed and then no one replied even I sent several follow-up emails).

  Business Response

  Date: 09/20/2024

  Hello,

  Thank you for your message. We certainly do value your past residency and communication. After some research, communication with our vendor we agree that amount charged for additional work should be adjusted. The Manager has requested the refund to be issued. The request was approved through our ***************** Please expect the payment to be relieved within the next 30 days. Thank you for your patience as we follow a process for these type of discrepancies.  Kind Regards, ********************* Sexton Company's on behalf of Lockefield Gardens
  

  Customer Answer

  Date: 09/20/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************

• Initial Complaint

  Date:08/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to leave my apartment in April of 2024. I am aware I owe for a broken lease, damage fees, etc however, I was given a bill in which I believe I was charged an extra 600+ dollars. The itemized bill states I owe 650 in attorney fees even though the case never went to court and I have an audio recording of the manager, ****** stating that the longer youre here, the more money you owe along with the legal fees. If you leave before then you won't have to deal with court cost and attorney fees. Also, my security deposit is listed at 540 even though the most recent lease said my deposit was more. I have reached out to Sebring Court via email and phone since **** regarding my balance and resolutions and I have yet to hear anything back. My balance is ******** including the attorney fees and 540 security deposit. My balance should be around ******** dollars .

  Business Response

  Date: 08/26/2024

  ******* has not been overcharged attorney fees and was given full credit for the security deposit she paid at move in.

  Attached you will find the Original Lease Agreement signed by ******************************* as well as the most recent ********************** signed by *******************************.  Both show an amount of $790 paid, $540 Security Deposit and $250 Administration Fee.  The security deposit of $540 was applied toward her balance due upon move out.  The $250 Administration Fee is not part of the Security Deposit, it is an administration fee that is not applied toward the balance due at move out.

  Attached you will also see a screen shot of ********** notes kept on *******************************.  As of April 6th, ******************************* was still occupying the apartment and stated she would pay her rent in full plus late fees on the 9th (to avoid eviction filing which is normally done on the 10th of each month).  She did not pay on the 9th, but instead on the 9th, stated she would pay by 9 am (Office Opens) on the 10th (Again to avoid eviction filing).  She did not pay on the 10th and on April 11th, eviction was filed and $650 was charged to the account for the eviction filing, attorney fees and court costs.  From that point you will see that ******************************* told us on several different occasions she would be moving out, did not follow through on her word, and did not actually vacate and give us back possession of the apartment until 4/25.

  Makiyah broke the lease and was turned over to a collection agency on 8/15/24.

   

• Initial Complaint

  Date:01/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January **** I signed a 12 month lease for $1279 + $45 for trash and sewer/ month for the townhome I am renting from Darby Court. I have been living there for the last 6 1/2 years. I have NEVER been late on my rent. Since the company has had numerous management changes, there have been a lot of discrepancies.Darby Court is charging me the fee of renting month-to-month but my contract is for a 12 month lease.I paid the agreed upon amount on my lease but they are charging me late fees and the month-to-month fee daily.

  Business Response

  Date: 01/11/2024

  Hello,

  We appreciate this feedback. We have spoken to our Resident and have explained that the *** fees are automatically charged to expired leases and a term of the Lease Agreement. The resident's lease was expired at the time of signing a day that was mutually agreed on. This situation was affected by communication, timing and our office being closed over the Holiday.

  We were able to find a resolution that the Resident was happy with as we value all of our residents and need to follow the terms and policies.

  The intent to renew was submitted on the prior to the expiration 28th of the month and the renewal document was not signed until after the 31st of December which caused the Month-to-Month fee to be charged. Since the intent to renew was submitted prior to expiration the credit will be accessed. We are open and eager to answer any questions to avoid frustrations of our Residents and encourage them to reach out to us directly. Thank You, ****

  Customer Answer

  Date: 01/12/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My security deposit was stolen by this unscrupulous apartment complex. While I resided there, we had a water leak in bathroom, that soaked our apartment. You could walk in it and water would squish between your toes. I had a feeling they would try and hold me accountable..Sure enough the kept my money. They said the carpet was damaged and discolored. In reviewing the reviews on this place its not the first time they have kept peoples money.Im elderly on social security and on fixed income and feel Im being taken advantage of.. My name is *************************** and lived at **** *************************** Court,************. Any assistance you provide would sincerely appreciated..Thank you..my email is ***************

  Business Response

  Date: 10/19/2023

  *******,

  Please see the attached photos from your apartment at ******* Court Apartments upon your departure. While we understand that you may have experienced a leak in your bathroom previously, the damage to the carpet throughout the entire apartment is not consistent with damage that would have been caused from a flood. The stains were beyond normal wear and tear and damage caused by the resident. The carpet was brand new when you moved in. We also bring in a carpet cleaning expert company to assess the carpet after every move out. Our carpet cleaners advised replacement due to, "Heavy wear, permanent discoloration of walk areas throughout, large areas of dark stains in the living room and dining room and entry, and black and brown stains in the bedrooms." Once the carpet is deemed uncleanable, we use a separate company to replace the carpet, so the carpet cleaning company does not have an incentive to recommend replacement if not necessary, which results in the cleaning company not getting any business. We also charged you a prorated balance for the carpet and not the full amount to cover the cost of replacement. We paid $1,284.00 and only charged you $897.14 even though you did move in with new carpet and were responsible for the excessive stains. I hope this better helps you understand the charges, and that Windsor Court has made no profit off of these extra charges that you incurred due to damage caused during your tenancy.

  Thank You.

  Customer Answer

  Date: 10/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 10/29/2023

  In response to our complaint against Sexton is as follows.They stated we may have a a water leak in our bathroom. Well in fact we had a severe leak in the bathroom.The halls and bedrooms and living room were soaked . When walking in the apartment, water would squish through your toes.All the conditions you describe in the apartment are consistent with water damage.After the leak occurred,I knew you would try and hold us responsible. Your right your cleaning expert has no incentive to recommend replacement.. but you do.

  You stated you paid $1284.00 for carpet and prorated me $897.Then turn around and want to charge me $ 200 for extra paint.I believe you can buy **** gallons of paint for that amount.You practice deceit and based on your F review rating, its not uncommon.

  Im on social security and my wife is on disability.We dont have extra money.Based on your answers,I guess small claims court or media is an option now.

  Customer Answer

  Date: 10/29/2023

  In response to Sexton answer to our complaint is as follows. They stated we may have had a water leak in the bathroom.Well in fact we had a severe leak in the bathroom.The halls and bedrooms,living room were soaked.When walking in the apartment,water would squish up through your toes.All the conditions described in the carpet are consistent with water damage. After the leak occurred, I knew they would try and hold us responsible.They were right claiming there cleaning expert , has no incentive to recommend replacement..but they do.They stated they paid $1284 for carpet and prorated me $897.Then turn around and want to charge me $200 for extra paint.I believe you can buy **** gallons of paint for that amount.They practice deceit and based on the * review rating , its not uncommon.

  Im on social security and my wife on disability.We dont have extra money.Based on the answers provided,I guess small claims court or media is an option for me.

  Business Response

  Date: 10/30/2023

  Hello,

  I have submitted documentation and evidence that the carpet charges the previous resident incurred were valid and legit and that we are not trying to get over on him. What can I do to resolve this complaint with the BBB and it not be a negative **** toward or business via your records?

  Thank You.

• Initial Complaint

  Date:08/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact this business/corporate office several time. I left numerous messages, without a return call or explanation. I vacated my leased apartment, in good standing on 7/31. I am owed a refund for the deposits made at the beginning of the 3-year lease. I will be out of country for a while and have moved and wanted to know when I can expect something. I have had no communication after several attempts.

  Business Response

  Date: 09/01/2023

  Hello ******,

  Thank you for the message.

  Regarding the communication about the refund, the attached letter was sent regarding the security deposit return to the forwarding address we have on file. We apologize for the delay if you were referred to our **************** as any question could and should be answered by the apartment community. We have verified your refund is currently in que to be mailed. We have check runs monthly and yours in process.

  Expect the refund within 5 business days of today. We have a specific amount of time allowed to return the depoist and appreciate your patience as we meet that deadline. 

   

  Thank you for your residency!

  *********************

   

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to Bel Air Court apartments a few weeks ago. During the visit I went over all of their criteria and expectations to get approved. I was very transparent with them about my credit and my employment. I was told that I had a really good chance at getting approved, so I paid $150 to apply for the apartment and to hold the apartment. Shortly after several calls to the apartment I was denied with little to no explanation. They told me based on their scoring system I did not meet the criteria. When I asked for more information on the denial, no one was able to disclose it to me. I called the corporate office I left a voicemail with the *** Still heard nothing, so I took it as a loss, but I was still expecting my holding fee to be reimbursed. Today I am told that it will take a month for me to get my holding fee back because the corporate office is in IN, and I am in OH. I am complaining because not only am I in the dark about why I got denied for the apartment I also have to wait a month for $50 when they took the money from me in less than 24hrs, also I don't know of any mailing services that take a month to send mail from a different state in 2023.

  Business Response

  Date: 08/18/2023

  Hello *************;*****************************,

  We have reviewed the application submitted to BelAir Court and unfortunately the criteria we use to approve or deny was followed and your application does not meet the standard we use.  A number of factors are the determining factors. The factors consist of credit score, income, resident history, employment history, background and the rent to income ratio. We also see that Management shared with you the application was denied for one or more of these reasons on or around 8/7/23. The $50.00 refund is in process and will be returned to you prior to the deadline given to us. We are sorry for the frustration the denied application may have caused you however we are required to use the same criteria for every applicant. 

  Kind Regards,

  *********************