ComplaintsforB & A Construction & Design, Inc.
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Complaint Details
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Initial Complaint
08/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In Febuary we hired the company to complete a renovation. This included an attached garage being built, new roofing, dormers being built, electric ran, and drywall being hung. We anticipated wait time due to current lead times on material and the current market. Complaints are as follows: Metal roof was put on took off and put back on. We had two other companies look at it and both agree it will leak and owner of B & A looked at and said he would have it fixed which was 5 weeks ago. The electric work had to be done by myself due to them not having people to do it. The drywall was not hung properly we had to pay another crew to do it. So essentially we paid 50k for a used roof that will leak and just a poor job overall. The owner of the company has said he will fix things but now refuses to take calls or send anyone to actually do repair. We would like to have the money refunded that will cover the cost of the estimate to have the roof repaired before it leaks and to cover my laborBusiness response
10/06/2021
Business Response B&A acknowledged there were issues with the roof and was going to send out our crews to fix the issues, however, the homeowners did not want our crews on their property. They wanted to hire a different crew to fix the issues. We agreed to this and also agreed to pay for the other contractor's fees to fix the problems. We have yet to receive a bill as of 9/23/21.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.