ComplaintsforLevin Tire Center, Inc.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Levin tire put a steering column in I had a two way alarm on my truck and my cruise control worked on my truck before they hooked up this steering column they didnt hook my cruise control back up and they disconnected my two way alarm and left it on the front seat after I paid to have it installed for $650 I dont trust them no more and would like my 650 back I paid for alarm and 350 to have my cruise control hooked back up

  

  Business response

  10/03/2023

  We have a recorded phone call of **************** telling one of our service advisors to disconnect his alarm because of the issues he was experiencing and that was the next step in troubleshooting. We will not work with **************** on his vehicle anymore because of his constant harrassment of employees and threatening to sue *********************** Any other work he has had an issue with has been performed by other shops or he provided us parts that he purchased that were not correct. You can read his other complaint against us which we responded to that states he can take his vehicle to any of the other ***** **************** shops to have warranty work performed, but he would rather call or visit our shops and harrass our employees instead. We have phone calls and video recordings that disprove any of his claims agaunst our company. 

  Customer response

  10/03/2023

   I am rejecting this response because:
  Hes lieing he told me if he hooked it up there would be problems there never was for two years since I bought alarm he could do the job or didnt wana put time into doing it theres numerous things they did to my truck as they do to other people I talked with they didnt hook my cruise control back up levins aspect of things is because they own **** shops they cant be touched I didnt ******* them I was upset they messed up my truck wen I got upset they basically called it harassment there kids in that shop that think they can get away with ruining peoples vehicles and charging for another part wen they miss diagnose ur vehicle its pathetic they think there untouchable and clearly told me that well we own **** shops their ruining there name as they ruin vehicles I want the $650 to hook my alarm back up and the $350 to hook my cruise control back up Im trying to have u resolve this so I dont have to take them too court cause Im not letting them get away with it they cost me to pay for the original repair that I took it there for a fuel pump twice I had them out one on the year before that was still under warranty but they wouldnt honor it I bought both sets of tires there with free rotating they tell u there to busy to rotate them and I dont trust them to work on a big wheel let alone my bike if it cant be resolved then I still have time to bring them too court and well see how far there lies get against all the paperwork I have Im trying to avoid that in hopes they are accountable for their actions but Im not letting them get away and I wont need a lawyer my paperwork and pics prove everything if it doesnt get resolved this way then il bring it to trial and also *** them for a lot more for putting junk yard parts on a immaculate **** mile original truck and il *** them for replacement value in superior court for ruing the value of my truck its up to them but there lies arent gonna push me away cause they were dead wrong if they have recordings and pics then just save it for trial cause they dont I know wat I saw and wat was said to me there be no negotiation s its **** bucks to have alarm put back in and cruise control or Im suing therm for no limit in higher up superior court which has no limit if I win trial wich I will and they have no counter suit so be wise pay me wat Im owed or Im going for six to seven digits in trial and if I win thats exactly wat il get im done listening to your excuses you guys hate owning up to anything and il bring witnesses in to court to testify about my alarm the work u did how truck had to be towed on way home twice from leaving your shop your choice and watever u choose il deal with with recourse be smarter then u act and pay me wat ur gonna cost me **** bucks or we go to court your attorney fees will be ten -15 times that for a trial lawyer if they are even silly enough to continue trial after getting the discovery for trial and be at total risk if you lose in trial il be awarded 6-7 digits and il choose jury trial u r not gonna win do the right thing lay me wat it costs to fix or pay more later your choice il give u time to talk to your lawyer before u respond thatll help u make a good choice instead of a act on impulse choice alright ************************************************************* allot lot more I have all evidence talk to your lawyer before you respond be a smart employee 
  
  

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  took a car in for repairs 3 .5 weeks ago car is still not fixed everytime I call them they add another part that needs to be replaced now over three weeks later they are saying the radiator is leaking antifreeze all over their shop. Funny it didn't leak for three weeks now it does.

  

  Business response

  04/14/2022

  Hello, 

  Below is the timeline of events with the ongoing issues with ********************** mother's car. We have recorded phone calls and emails with the insurance company as well as the customer that contain the difficulties in receiving approvals as well as keeping the customer informed during the process and then calling around to the other stores saying he is not being informed.

  3/21 - Original day car showed up for oil change and diagnosis on what customer said was a cylinder 2 misfire diagnosed by ******** when he had codes pulled. When we pulled codes there were 25 codes in the system, mostly related to electrical shorts and the cylinder 2 misfire. Technician found severe animal infestation, and multiple wires chewed on shorting out various systems. Took customer out, showed him damage from animals, explained to him he may have an insurance claim. Customer left car and told us he would be back to get it. Called a day later to say he was filing an insurance claim.
  
  3/24 - Received 1st call from insurance adjuster in the afternoon, explained to him the extent of damage we could see without removing the intake manifold. Asked if we could dig further into wire issues and provide quote to repair. Explained to him, that at this point we would work it as we had time, and could fit in with work load. At this point we started working it and started working with ************************* Chevrolet to see if it was possible to separate just the sections that were damaged. 
  
  3/29 - Insurance adjuster called, and very rudely inquired as to why were not ready to provide quote. Reiterated to him what we were doing, and that we would have quote to him that day. Received call from customer, saying insurance adjuster advised him to move it to dealer, I explained what we had found, that there were 7 sections of the main harness that were exposed to the elements and or grounding on the vehicle. Once again this vehicle had serious animal infestation damage. I told him at that point after conferring with my vendor (************************* Chevrolet) that we were going to require replacement of the entire harness, rather than attempt repair, he said he was going to call adjuster. We submitted claim to insurance, customer called us back, stated they had decided to leave it for repair. There is no labor guide for harness replacement, it is up to individual shop for replacement time. I worked a **** hour time with tech. I explained to customer that I will not order parts or begin any more work until I received an approval. 
  
  3/29 - 4/5 - Cust called a couple of times between the 29th and the date approved, just kept informing him I did not have an approval.
  
  4/5 - Received approval from ASI (not company that we initially dealt with.) Approval came in after 2pm, called ************************* and ordered part.Was told 3 to 5 day lead time.
  
  4/7 - Part Arrived in the afternoon. Repair tech began work on the vehicle in the late afternoon due to work load in the shop. Received help from another tech on the 8th, which was when I informed customer that goal was Saturday completion, customer said Monday was fine. 
  
  4/9 - Harness installed, began testing procedures. Replaced 4 fuses, and found vehicle still had codes, P0236 (Turbocharger Boost Sensor Performance) P01101 (Intake Airflow System Performance) P2227 (Barometric Pressure Sensor Performance)  P0335( Crankshaft Position Sensor). These codes were present in initial scan and remained after harness replacement.Ordered Boost performance sensor and CP Sensor on 4/9, told late Monday arrival. These codes are believed to have been from open wires shorting out against metal in the engine compartment.
  
  4/11 - Customer called early Monday and I explained that we were replacing 2 sensors due to codes still being present. Waiting for sensors, once they are here we will run full diagnosis and test systems.

  
  4/12 - Parts were delivered and installed and began testing system. When fan was initiated, there were apparently walnuts stored in the bottom of the shroud (fan was inoperable prior to new harness) these stored walnuts damaged the radiator,causing a small crack and coolant leak. Called customer late Tuesday afternoon,let him know I was going to attempt to reach out to insurance to see how they wanted to handle it. Told customer may be 1 or 2 more days but that we were trying to make sure car left with no issues.
  
  4/13 - Made decision Wednesday morning to order Radiator(1 day lead time), Mass airflow sensor and replace. Customer came in to shop, demanding manager, saying he was not informed of what was going on, but he was told the day before what was going on. Customer then proceeded to call multiple stores saying he had no idea what was going on with his vehicle even after speaking to manager less than 24 hours previous.
  
  4/14 - Radiator is currently being installed, will attempt to resolve lingering issues related to every major system having exposed wiring due to massive animal damage.

  In conclusion, we have been doing our best to repair the customer's vehicle and the above timeline is not unreasonable by any means. When you combine 20+ error codes, severe animal damage and having to work with an insurance company... the repair process is going to take some time. Once again, we have the timeline and evidence to back up that we were in contact with the customer each step of the way so we are unsure of how that has been an issue. At no time has the customer been asked to pay an additional money out of pocket for service as we have been trying our best to get everything approved through insurance. The only thing he has had to pay is the deductible which has not been paid at this time.

  Customer response

  04/19/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

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