Business ProfileforBreck's Gifts

I purchased a decorated mini Christmas tree gift to send to my widowed mother to cheer her up before the holidays. I ordered the item on 12/3 and received a shipping notice on the next day. The FedEx tracking info stated label created and that’s how the status remained all week. I finally called Breck’s customer service on Saturday, 12/9 and at first the CSR tried to tell me everything was fine and the tree was on its way. After much arguing from me, he finally acknowledged that the order was lost and re-ordered the item. However he told me it would ship out within 3-6 days and arrive another week after. At that point, it would arrive right before Christmas. Mind you, I originally ordered this tree right at the beginning of the month thinking my mother could enjoy it for the entire month. I asked if the tree could be expedited. After much back and forth, he said yes and he’d ask the shipping team etc. a new replacement order was generated right away and once again the tracking status remained label created for several days. I see that the tree actually shipped this time and my mother won’t receive it until 12/20… SEVENTEEN DAYS after I originally ordered it. This company had no business trying to serve customers around Christmas as it cannot meet expectations for service and timeliness. I am completely regretting buying this tree as I was basically stuck with waiting for it to ship instead of going to a more reputable online store. Ruined my plans for my mothers holidays and the lack of urgency in resolving my issues was completely unacceptable. I am asking for the cost of the tree to be refunded due to the incredible delays and waste of my time in constantly having to follow up on this one order.