ComplaintsforComplete Comfort Heating Air Plumbing

• Initial Complaint

  02/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Dec 13, 2023, I had one of Complete Comforts service people visit my home for a simple repair estimate, he stated his need was *****. After being at our home for some two hours trying to sell me a new furnace, we finally told him we needed to think about it. ***** said final, but could he run a credit check so if we decide to purchase the system it would be one less step that we need to move forward. Reluctantly I agreed. After having my wife fill out what we thought was a credit application, we came to find out later it was a purchase agreement. We immediately canceled the purchase and installation. On Dec 14, 2023, I called to cancel my membership subscription to Complete Comfort Heating, Air, and Plumbing, I was assured that our subscription was canceled. In January of 2024, I received a charge for $16.95 which is the monthly subscription for Complete Comforts subscription. I contacted them and spoke with a representative named ****. **** informed me that he saw that I had cancelled my service and he had updated the cancellation and would submit a request for a refund of the monthly subscription. I contacted Complete Comfort again towards the end of January because I never received a refund, only to speak with **** again who assured me that the refund was being processed and the subscription was canceled. On February 18, 2024, I was charged a monthly subscription fee of $16.95.I would like to file a formal complete against this company in the hope of resolving this situation.

  

  Business response

  02/18/2024

  This customer signed up for a yearly membership with our company that is billed monthly. When cancelling, it cancels the membership at the renewal date not immediately. Due to this customer using the perks of their yearly plan, we have to manually adjust the membership for it to be cancelled. As a courtesy, we have cancelled this customer's membership as they have requested and refunded their last two payments. 

• Initial Complaint

  01/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The above company called me stating I won a free maintenance. I agreed to let them maintenance my furnace on December 21st 2023. The technician stated I had a crack and he was sending the manager to discuss pricing. He told it was dangerous and per state guidelines he had to shut down my furnace. I told him my heat was working just fine and asked him to put everything back the way it was before he got to my home. He called a manager on his cell phone and said he couldnt put it back because of some law. I demanded he attach my blower back immediately and get out of my house. My heat didnt work at all when he left in the middle of winter. I didnt have heat until the next day. I had to go stay with a relative until my heat was fixed. I had a technician come from another company and he discovered the wire on the blower was cut. I called the company letting them know I wanted my money back because the technician cut the blower wire preventing my heat from coming on and inconveniencing me.

  Customer response

  01/19/2024

  Please information below 

  Hi ********- This is ******** from Complete Comfort. Our email address is ************************************************** Please send the documents over at your earliest convenience. Thank you.

   

  Hi, your technician *********************** from Complete Comfort Heating, Air & Plumbing is on the way to **********************************************************************************. As an HVAC Service Technician, I bring a wealth of experience ** delivering high-quality HVAC services to residential clients. My dedication to staying current with industry trends, coupled with a commitment to customer satisfaction, ensures that I provide reliable and effective solutions for all HVAC needs. From routine maintenance to complex system installations, I take pride in contributing to the comfort and well-being of my clients. When will he arrive? ****************************************** Call our office if you need to make any changes: **************

   

   

  

  Business response

  01/22/2024

  We went out to this residence on 12/21 for a furnace inspection. During our inspection we found that the heat exchanger had failed. When explaining this to the customer, she became belligerent towards **************. I was then pulled into the mix to try to calm things down. After repeated attempts to get the customer to quit yelling and cursing at the technician and myself, we put her unit back together as she requested and left the residence with the unit in working order. The customer refused to sign our heat exchanger form that explained we are not liable for any damages caused by them continuing to run their unit. From our understanding, the unit was running at this point.

   

  The next day this customer called and said that we owed her money for someone else coming out and fixing her furnace. No attempt was made to call us and have us take a look at the unit. A bill was sent to us saying that we owed her for the work another company did. We would have been more than willing to come out and take a look at things for the customer if contacted. We are not willing to pay an invoice from another company.

  Customer response

  01/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************************
  

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/22/23 complete comfort came to my home for a complimentary furnace tune up that they offered me the week previous over the phone. After his evaluation he turned the gas off to my furnace and told me it was unsafe to operate because there was a crack in the heat exchange and a potential for ** leak in the house. He showed me a photo of a clear crack that he took on his scope camera and brought his supervisor to my house to discuss prices for replacing the unit which was a minimum of 6-7k. I informed them that we have a home warranty and I would call and pay my $100 co pay to have them come out and replace it. They heavily tried to talk me out of it. But I stuck with that decision because I didnt have the money to fix it. A friend of mine works for ****** and had a tech of hers come out for a free second opinion because she said theres lots of scams out there and it was about to get cold over the holidays and I have 3 small children (we need heat)! They came out and looked at the unit. They also noticed that the photo the original tech showed us had a completely different date on it (more evidence of a scam. cameras photo was dated 11/13/23). He turned our gas back on after confirming there was no ** detected in the House and his evaluation showed no sign of a crack. They didnt have a scope camera like the other company so my husband kept the appointment with HRS who was called out 11/27/23 on behalf of the warranty company. They did an assessment and used their scope camera looking for something like the photo we were shown and found nothing! Their evaluations also agree there was no crack. And no need for that company to turn off our furnace or try and talk us into replacing our furnace and it was most likely a scam. We want others to know to watch out for this company and that they have tried scamming people as well as our $100 copay we paid to our warranty company back. This is unacceptable! Complete Comfort should be ashamed of themselves!

  

  Business response

  12/01/2023

  Complete Comfort stands behind our diagnosis of a failed heat exchanger at this residence. The camera's date stamp is in**rrect because ************** didn't properly set the day and time on it when the battery died. I can see the invoices from the other **mpanies, but I don't see their photos of the heat exchanger disproving that we found an issue. The lack of thoroughness by the other **mpanies does not mean that we fabricated an issue with their unit. 

  We are happy to send this customer $100 to **ver their insurance ** pay. We had the customer sign documents that absolve us of any liability due to **ntinuing to run this unit with a failed heat exchanger. 

• Initial Complaint

  11/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Company did a bait and switch on pricing. When I had initially contacted the company for a quote for an AC/Heater replacement, I shared with them an email from my insurance company who could replace the equipment and do the installation for a total of $5391.08, or $2891.08 if I found my own technician to do the installation. I had several quotes from various vendors ranging from $1800 to $3000 to do just the installation. Company quoted me $1,800 for the installation and with the equipment, the total would be $4,691.08 if they paid for the equipment. I asked the salesperson ****** explicitly that if it was the $1800 and not the $4,691.08 total for the installation if I paid for the equipment myself, and he confirmed that yes the installation was $1800. He asked me to sign the contract and said he would email me the contract copy. The contract was never emailed to me. After the installation 9/7/2023, I paid the $1800 and was told a receipt would be emailed to me. I never received a receipt copy. A day later, I get a text saying I owed $2891.08. I explained to him that was not what we agreed as I had explicitly asked him what the installation cost was and he told me $1800 when I signed it. I had paid the insurance company the $2891.08 for the equipment. Company continues to demand I owe them the $2891.08 today and still have never sent me a copy of the contract nor receipt for installation as of 11/20/2023. I reached out 11/20/2023 because the heater they installed was not working properly, and the Operations Manager ***** declined to service it claiming I still owe them the balance, which I've repeatedly told them was a bait and switch by their salesperson who falsely claimed I agree to an installation fee higher than the $1800. If he had said the total was $4,691.08 for installation, I would have used the other vendors that provided quotes much lower or just used the insurance company's technician.

  

  Business response

  11/27/2023

  The customer's claims of bait and switch are incorrect. We quoted the customer $4691.08 labor for the system replacement. The customer signed the estimate for this total price (attached above). We completed the work with the provided equipment from the home warranty company. Upon completion of the work, the customer again signed the invoice for the amount owed of $4691.08 (attached above). A spelling error in the customer's email led to them not receiving the emails that were requested. They have since been sent to the correct email address. A screenshot of the failed emails are attached above. 

  We are unable to service the unit with there being a due balance. The customer signed and agreed to pay us a certain amount for the work performed. We have yet to be paid and will be unable to service the unit until the balance is taken care of. If there are any additional items needed, just let me know. Thanks!

  Customer response

  12/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  The Company is falsely claiming their quote was higher than the $1800, which I fully paid.  The sales representative confirmed the installation cost was $1800 and the $4,691.08 total includes equipment cost.  The difference they claim I owe of $2,891.08 is exactly the equipment cost.  I paid the $2891.08 directly for the equipment to the ********************* could have done the installation for $2500; another technician also quoted me $2500 for the installation; I would never have chosen the Company as the vendor if the total cost was $4,691.08.  The deceitful salesperson intentionally made the quote $4,691.08 so that the difference quoted was exactly the cost of the equipment (see attached email), even though I confirmed with him during the consultation the installation cost was $1,800 and NOT the $4,691.08 total before signing the contract electronically.  Company never sent me a copy of the contract which I was told I would receive after I signed it; they clearly realized I would have seen their intention to pull a bait and switch on their quote.  The contract finally came on 11/20/2023 after I filed this BBB complaint, despite numerous requests for a copy of it prior to the complaint.  I have now been without heat for over a month and I have had to bring other technicians to review and estimate the cost for a repair.  I was told the furnace installation was done incorrectly and poorly by other technicians as my prior furnace had been working properly (I only replaced the furnace along with the ** because the salesperson suggested doing both at the same time); the other technicians suggested the initial installers (the Company) should fix the issues without charge as that is their responsibility.  The Company's technicians who did the installation were two very young kids who looked like they just graduated from high school, I even asked them if they had enough experience when I met them. If I decide to move forward with a new technician to fix the installation problem caused by the Company, I will take legal action as my next step that includes recovery of repair costs and legal fees, along with any punitive damages for my suffering of not having heat for over a month now.  I've given Company numerous chances to make this right but am left with no choice but to take legal action as my next step should the continue to go unresolved.  

  
  Regards,
  
  *******************

  
  

  

  Business response

  01/02/2024

  We have and provided a estimate signed by **** in the total of $4,691.08. He agreed to do the install for this price and then decided not to pay in full when his install was complete. Having cheaper quotes from other companies is not relevant. **** decided to go with us and signed an estimate for the above amount approving the work and then signed an invoice after the install showing that amount was due. We are unable to provide a warranty on anything that has not been paid for. Once the due balance is taken care of, we are more than happy to come out and address ****'s issue and whatever the other company is claiming to have found during their inspection of the install. Until then we are unable to provide **** with service as there is a past due balance on the account.

  Customer response

  01/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  *********** continues to denial culpability and accept the deceitful sales practice of their salesperson, nor have they offered to resolve the issue amicably.  It is blatantly clear the Company intentionally preyed upon a customer thinking they could get away with lying about their quote.  ***********'s salesperson had gotten the cost of the equipment I had provided to him from my home warranty company and intentionally used those numbers to execute the bait and switch.  No salesperson provides a quote exact to the *****, especially when the amount they claim I owe exactly matching the cost of the equipment (which I paid to the home warranty company).  Even the customer service person from the Company who reached out to me initially found it odd the numbers match exactly!     

   I have had to purchase several space heaters to warm my home and all my house plants have died.  I am giving the company until the end of January to fix their poor installation, but will proceed to take legal action as the next step.  The legal action will require them to compensate what I've spent on the space heaters, loss of my houseplants, legal fees incurred, and if I have a new HVAC company repair the heater that the Company installed incorrectly, I will also seek reimbursements for those repairs in addition to any punitive damages for the suffering I have had to endure without heat to-date as I work from home.  I've been patiently offering to resolve the issue amicably and expect the Company to repair their work, but given the continued refusal to admit fault and do the right thing, I have filed a complaint with the Attorney General of ******* about their deceitful sales practices.  *********** should be hearing from the Office of the Attorney General shortly, if they haven't yet.  This is my last attempt at offering to resolve the issue amicably allowing the company to repair their poor installation before taking legal action, they have until January 31st, 2024.  

  
  Regards,
  
  *******************

  
  

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/15/2023 A whole house filter system and a tankless water heater installation. The filter installed was a sediment filter and water heater was installed poorly. The company kept my debit card information to access later.

  

  Business response

  07/19/2023

  Came out to install ******************* water heater on 6/15. The customer signed the invoice approving the work and signed the invoice once work was complete.No issues noted after install was complete.

  **** then had ****** Services come out to inspect the water heater install. ****** Services is not a licensed plumbing company. They work on HVAC and appliances. According to ****, he was told that the water heater install was not up to code. We have requested several times to know what codes have been violated and **** has been unable to get ****** Services to acknowledge these codes violations on an invoice. 

  Despite these incorrect claims, we have been in talks with **** to make adjustments to the water heater to his preference. The water heater is operational and has been working since the day it was installed with no issues. Any mentioned issues are customer preferences and do not effect the operation of the unit. The customer signed the invoice and paid for the install. Only after having a non-licensed company come out did he has issues with the way that things were installed. 

  **** initially only had an email with ****** Services findings. This email was sent on 6/15 and is added above.  **** did not produce an actual invoice with these findings until 7/1. The ****** Services invoice is attached. 

  We completed the agreed to work. **** paid without any issues. **** signed the invoice stating the work was done to his liking. 

   

  Customer response

  07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Complete Comfort has not addressed the issues of the dispute, I hired them to Install a whole house water filter to remove scale (hard water issues) and a Tank less hot water heater. They installed the whole house filter only to the water heater. And the water heater was set way too low for me to access the controls. Their claim was that I do not need to access the controls on something in my home. Also while their technicians were in my attic they pulled wires loose effectively cutting power off to my bathroom , furnace and roof vent that required my hiring an electrician to come out on a weekend to fix it at an additional $600.

  
  The first Time I heard anything was on 7-13-2023 see the attached. I am a senior citizen that is a Veteran with service connected disabilities. I am sure the *** and the American Legion which I am life member of would be glade to jump onboard. After I bought a membership with your company online for $259.00 I did not authorize your company to reuse my card information and e-signature to rake my account for an additional $4230. I intended to write a check for that amount.
  I did not sign off on the install, I was working at the time . I was not until two hours later that I saw the Terrible install and immediately called Complete Comfort and demanded that they come out and remove what they put in and refund my money took out of my account with my e-signature and account information the retained in their system. there is an email trail to show my demands. In ******* there is a three day right of rescission on any agreement.

  Federal and State Law Mandates;
  A home improvement contract, and almost any other consumer transaction involving $25 or more, which takes place in the buyer's home or away from "appropriate trade premises," can be canceled by the buyer, without giving a reason, and without penalty or obligation, within three business days after the buyer signs the contract.

  
  I did this in writing by email within two hours of looking over the terrible job. As shown in the attached emails.
  
  
  
  
  Regards,
  
  *******************

  
  

  

  Business response

  07/20/2023

  We have multiple email chains that show us being in contact with **** over this continued process. Claiming that our first response was on 7/13 is untrue. 

  **** provided two different electrical receipts with different invoice dates and different totals immediately leading us to question the validity of the work done. ******************* e-signed the estimate with has specific wording stating we are not liable for any potential issues in his home. 

  Also claiming that he did not sign the invoice himself is untrue. If you compare the signature on the invoice from the electrical company and the invoice we provided, you will see that the signatures are similar. Also all three signatures on our invoice slightly differ showing that these are not e-signatures. As shown above, an e-signature come across in a completely different format. 

  Estimate was signed on 6/6.

  Customer response

  07/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
   My name is ******************* I am a ************ Veteran with a service connected disability rating of 100% I am also a senior Citizen. Please note; I am now deaf, have mobility issues as well as COPD.
  
  I need your assistance with a consumer issue with Complete Comfort Heating Air and Plumbing. I went through ****'s list to find a plumber to replace a failing water heater in my home, one of the companies that came up was Complete Comfort. Complete Comfort sent a rep out by the name ******************* and I was encouraged to get a tank less Hot Water Heater and a Whole house water filter system to remove scale and chemicals and stop the build up in all my faucets. So I thought about after he left for a few days. And I reached out to the company and told them I would go with the tank less water heater and the whole house filter. And was told that if I but a membership with them I can get member prices plus they will come out the first year and I said Okay.
  
  6/15/2023
  ******************* came out to do the install and took payment for the membership but, was not able to get the old water heater out and left saying he would return tomorrow.
  
  6/16/2023
  ******************* returned along with a co-worker for the install I was working at the time, and my wife let them in to work. They completed the install and left. when I got of work I looked at what they did and was not pleased at all. 
  1. They installed the water heater so that the access panal is nearly on the floor. And it was pluged in using an extention cord.
  
  2. The whole house water filter was only connected to the water heater not the whole house as agreed on. 
  
  3. While the Tech's were in my attic running the exhaust vent they pulled electrical wires loose causing a no power situation to my funace and bathroom. 
  
  4. I discovered through my bank app on my phone that they retained my debit card information and e-signature to get the funds from my bank for the install without my autorization.
  
  Mind you this was about three hours after they left my home. I called them immediatley and told of the situation and was told that they could not get anyone out to fix the electric till sometime next week. THAT was the last straw!!
  I told them I want them to come back out and remove everything they had done fix my electric and refund the money that I did not autorize them to take. 
  They told me that is not going to happen. I also sent them an email requesteg the same. It has been over a month now and no one has made an effort to fix things or refund my funds. I have mobitiy issues and COPD. so access for me needs to be where I can get to it without having to get on the floor.
   I had to get an ********** to come out on a Saturday to repair the damage thet had caused at an additional $600.
  I contacted ****** Services and asked if they could look things over and tell me what if anything was wrong with the install and was told that the whole house filter was only hooked up to the water heater not the whole house and the condensation line needs to have a drain ran to it not just pushed into my crawl space.
  
  I have everything in writting along with email trails for all of this. I have been me with nothing but opposition through out all of this.
  
  Is there anything that you can do to help with this?
  Regards,
  
  *******************
  

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I loss hot water on Easter 2023. I called to ask someone take a look at my water heater to see why it'snot givingmehot water. The professional from Complete comfort came out on Monday morning and said I didn't need new water heater it only needs the sediment cleaned out and it needed copper pipes per ******* Code. I was charged $654.95. And was told to wait 1 1/2 hours to let the hot water build up and I will have hot water. At 12:00 pm we didn't have hot water I called to let them know and they dispatched another professional along with a supervisor and both stated I now need a new water heater for $2770+. That price was based on them doing the work and they would apply my initial payment to the cost of installation parts and labor. Of course I refused to do business with them and demanded my money back because they cleaned out and added copper pipes to a water heater that isn't "working". They said no and never provided a receipt for the $654.95. Even though I requested a receipt several times... all their calls are recorded per each customer service agent I spoke with.

  

  Business response

  07/18/2023

  The initial call for Hoggs was ran on 4/10/23. We came to the home and found the gas line was turned off to the water heater. We turned the gas line on and relit the pilot light. While the tank was heating up, we found the water lines were made of CPVC. Due to the possibility of these lines melting, we quoted replacing the lines with copper. The customer approved the repair. We repaired the lines and let the customer know to call us if they did not experience hot water after a few hours.

  We returned later in the day due to the water heater not producing hot water. After inspection, we found that the water heater had sediment build up that we were unable to flush out and then settled whenever we drained the water heater to perform the initial repair. This is a common issue for water heaters that have not been properly maintained and flushed yearly. We quoted the customer a replacement water heater with the previously paid total to be applied towards replacement. The customer agreed to move forward with water heater replacement. 

  After doing some price shopping, the customer called upset at the estimate we had provided and claimed that we were trying to rip her off. She cancelled the estimate and demanded a refund. The above screenshot shows that we attempted to email the invoice to the customer with the information that was provided by them. Since then, the customer has done a chargeback on their card for the above services. We have properly communicated with the customer throughout this process. We explained their options thoroughly. The customer had no issue with the work we had done until they found a cheaper price. They currently still owe us for the initial repairs.

   

   

  Customer response

  07/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I affirm my original complaint against this company, They haven't reached out to me since April 2023 to resolve anything, turns out I didn't need a water heater just needed the pilot light lit.. my opinion of this company is they are not of good character.

  Sincerely, 1st time homeowner with no experience with gas appliances or operations
  
  Regards,
  
  *******************

  
  

• Initial Complaint

  07/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The end of May 2022, Complete cool and air came out replaced our air conditioner and furnace, had to call them because a blast of cold air was coming out of the air conditioning unit, they came out to fix the tape job, a week later same issue they had to come back out, only when I came home there was water all over my hard wood floors, ruining them, they called a renovations company who came out directly and ran 2 industrial dehumidifiers after that a week later came out and took out all of the hardwood floors, a week later came out to do an estimate and we have been waiting ever since for someone to come finish the job and we are getting the run around from Complete cool, I want my house back to normal, and all this waiting is not right.

  

  Business response

  08/11/2022

  The customer's assessment of the situation is accurate and reflects the events to my knowledge. We have reached out to the remediation company, *******************, and what we found was that they had sub contracted the flooring repair to another company, and that the delays were related to the sub contracting company. Since this case we have begun to build relationships with other contractors and remediation companies so that in the future we have other resources to call upon if something like this were to happen in the future. We have done everything within our power to try and mitigate the situation and to try and turn this situation into a positive scenario wherein the customer's confidence in us is restored and we can continue to do business with this client in the future. 

• Initial Complaint

  01/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Called to have a technician come repair my heating issue. Technician took 15 minutes to look at my system. I was told my compressor was over amping, low on refrigerant, and I needed a whole new system. Was told it would be **** thousand to replace. Was charged almost 80 for a service call fee.Had someone give me a 2nd opinion. They took 30 to 45 minutes finding my actual problem of a bad thermostat not turning on the emergency heat. Called the company to complain and they just took my message and number and haven't called ke back.

  

  Business response

  02/22/2022

  Im sorry to hear you had a frustrating experience ****************.
  Here at Complete Comfort, we always aim to deliver a great experience, and we are upset to know we didnt meet your expectations.
  I really appreciate you bringing this issue to my attention.
  
  On our technicians timesheet, it did have him down at your residence for 39 minutes.
  ************** had also told upper management (myself) that you had told him you had an ongoing leak within your system and had prior companies out to charge your system with a refrigerant that has not been manufactured since 2020.
  As a HVAC system is in an enclosed system, refrigerant shall not be added after installation. That it had been done (multiple times),indicates a leak within.
  To our understanding, your system has reached its *recommended* life expectancy; indeed, he had thought by purchasing a new system was in your best interest.
  To our strong beliefs; that other companies didnt at least mention upgrading your current system, that being an injustice to genuine customer service.
  
  Again, we apologize for the misunderstanding,and we will continue to strive for our 5-star service we are known to provide.

• Initial Complaint

  06/12/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Air conditioning issues which the problem is in the attic where the air handler is ; problem with water stains on the ceiling, water dripping , had put a bucket to catch the drip; had the same problems last year; this is supposed to be a new unit ; so many problems; now that they have my money they dont want to fix the same old problem from last year ; they have an technician which he was giving the run around; he was telling me different things ; telling me not to run the unit cause of the drip but didnt do anything about it ; he says it might be the pump but wasnt sure; and didnt know when he be back out to address the issue ; so now Im stuck with a big water stain that is still leaking water had to put a bucket to catch the drip and moved my furniture back; unacceptable service .

  

  Business response

  08/18/2021

  Regarding this customer we have done follow *** as well as contracted through a restoration company the repairs to be done through them.  The customer has been contacted as well and there should be no issues occurring at this time.  Please let me know if you need anything else on this complaint.  Thank you greatly!

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