ComplaintsforIndiana Eye Clinic
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Complaint Details
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Initial Complaint
08/26/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We purchased glasses for my husband in January. We had to return the glasses 5 times. The first three times the frames had to be replaced as they were defective. The 4th visit we we told the frames were discontinued and they would have to make new glasses with a new frame. It took over 60 days to get the new glasses, after 1 week of wearing the new glasses I had severe headaches and double vision. I took the glasses back on July 3rd and they checked the prescription and told us one of the lens was made wrong and it was actually 60x stronger than it should be. They said the glasses would have to be made again and we should have then back within a week. After 3 weeks I started calling again. They said the glasses were in review and would be delivered to them 1 to 2 days. I waited 1 more week still not hearing from them called again and now they state the glasses have to be remade again. I want a refund to have someone else make them. We have waited since January to get good glas
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.