ComplaintsforProperty Management Services

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I moved into one of their properties 3.5 years ago & discovered it disgusting, literal food still in the sinks & flung on walls, dirty oven, ********** knows what covering walls, doors and every baseboard, every inch had to be scrubbed, bleached & sanitized before I was able to move in, even dealing with the office staff then was beyond frustrating they simple said you signed the lease agreement and to write the move in condition on the report, which I did & attached all the pictures. That was just the 1st problem of many to come over the next 3 years, water heater broke I was left w/o hot water for 10 days Bottom units were responsible for mowing the grass they didnt, I couldnt walk outside w/o stepping in dog p*** hidden in the tall grass (pets werent even allowed at this property) I paid over **** a month to live in the slums & have all complaints go unanswered. 3.5 years I was never a day late on rent, never had a single issue passing their inspections. At move out my lease stated I had to have the carpets professionally cleaned I paid a company to have it done, changed all the light bulbs, replaced smoke detector batteries, replaced blinds & cleaned every inch of that apartment. They sent my deposit check back short almost $500 for (carpet cleaning, and a closet door ****, a "crayon ***** on one of doors (please see photos of doors at move in) and items left at the apartment) given I put in a maintenance request months prior for the broken closet door which was never fixed & the items left behind were a plunger from the utility closet that was NEVER mine to begin with, I did forget 1 towel hanging on the bathroom door. I emailed them to dispute their "findings" and got a letter today with a copy of my lease agreement with the carpet cleaning highlighted, pictures of the broken ****, the door, the **************** Said their assessment stands & that further disputes will be not be accepted. They literally lied and stole money from me.

  Business response

  10/03/2023

  ******,

  We are writing in response to dispute for response on disposition letter and we understand tenant is not happy with the charges. We've reviewed the inspection we completed prior to your move in and the inspection completed after your move out and found that cleaning oven, broken closet knobs, broken toilet handle, crayon on door and items left at the property are not of fault of property manager or owner as we did not live in the home.

  Tenant agreed at lease signing to cleaning carpets and if receipt was not provided at time of move out then tenant agreed to property manager cleaning carpets and charging tenant's deposit. 

  We have only complied with our lease agreement as we manage the home for the owner and tenant damage and cleaning should not be a charge to the owner or property manager.

  We realize accidents happen like broken k**** or forgotten items but again, we had to pay a tech to repair, remove and clean these items and this tech requires payment.

  Our office has responded to inquiries and shown photo proof multiple times and referenced the pages of your lease that show we are only following our lease agreement. 

  Again, we understand tenant is not happy but we cannot default on lease just because tenant is not happy with the charges against their account if they are compliant with our lease agreement as they are.

  We wish you well 

  Customer response

  10/04/2023

   I am rejecting this response because:
  
  I did turn in a receipt for the carpet cleaning prior to turning In the keys and I did verify they received it at the time I turned in my key. I have pictures submitted  at move in with the same marks on the door, a dirty oven, and items left were there at move in, they refused to talk about any of this, they were rude and just hung up on me. I filled our the move in condition report and I left the apartment 100 times better than I received it in. I want my money back and an itemized breakdown of every item they supposedly charged me for line by line. 

  Business response

  10/13/2023

  ******,

  If you review your disposition letter, you were not charged for carpet cleaning. Our staff has notified you of this and you can reference your itemized list in your disposition letter.

  We have responded multiple times and 9/29/23 you called our office repeatedly and used profanity to our staff. Continuing to make complaints does not change the lease terms that we are upholding and no additional action will be taken on a refund as we have followed our lease agreement.

   

   

• Initial Complaint

  11/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We applied for a property in *******. Our application got approved but a family members didn't due to a previous rental company claiming she didn't give proper notice. The family member said that it was incorrect and talked to the rental company and the rental company verified they made a mistake. The previous company changed their notice to leave requirement from 30 days to 60 days and the new staff was not aware. The rental company sent an email to 534 Rent to notify them of their mistake. I called 534 Rent, they said that they got the notice but still denied the family member because this was a previous company and not a current one. This is a policy that makes zero sense and as far as I'm concerned is anti-consumer. They give zero ability for people to figure out the situation and in top of that even though it's was the companies fault, they still denied her and we both paid $50 for the application fee.

  Business response

  11/30/2021

  We are writing in regards to response on complaint and happy to provide response that it is our company policy to not accept adjusted landlord references as it has been experienced before that when an applicant is denied due to a landlord reference, that the landlord tries give a second reference in attempts to undo the denial.

   We are only responsible for our company and cannot speak to another companies policies and if their employees are not educated on their policy, this is not a fault of property manager.

  We cannot make exceptions of any policy per Fairhousing Laws.

  Our staff has reviewed your application and confirmed our staff followed our company policy.

  If you feel that your landlord reference is incorrect, we again direct you to the person who gave the "incorrect" information as we are not at fault for another companies mistakes and suggest compensation should be requested by the party at fault, not the party who is not.

   

• Initial Complaint

  07/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Property Management Services failed to provide representation at move-in 2018 Property Management Services failed to provide representation at move-out 2021 Property Management Services have never once contacted before July 22, 2018, concerning a move-out meeting with the property owner and the management company to inspect my former apartment.Property Management Services and owner allowed service people into my home without my knowledge or consent during a pandemic and caused me to contract covid-19 Property Management Services is charging me in excess of $2,000 for damages I did not commit and they have yet to prove. I have paid every cent owed early and in full from first lease signing to surrender of keys. I have photos of when I moved in and photos of when I moved out.I am not guilty of what I am accused of.

  Business response

  07/30/2021

  Dear **********************,

   

  We are writing in regards to disposition dispute received via notice from the BBB and are sorry to hear that tenant is in dispute with property manager when tenant has violated lease agreement.

   

  Move out Inspection - Please refer to the agreed 30 Day Notice form that states tenant understands that move out inspections will NOT be scheduled with tenant.

   

  Relet Fee - Per lease tenant signed, enclosed copy, states tenant if breaks lease term will be charged $521 relett fee which tenant did paid in May 2021. Tenant moved out of property and lease term didn't end until 9/30/2021.

   

  Damage - Please see enclosed addendum to lease that tenant signed stating very particular rules for damage to walls and see enclosed and attached photos showing damage and required painting. We realize this maybe have been overlooked when tenant was in the hustle of moving but the photos do document wall damage that required repair and painting. The owner was charged for these repairs and then tenant to reimburse owner.

   

  Future rent - Please see updated ledger as home was not available for rent and we have agreed to remove rental charges as the reason for not rerenting was not at fault of tenant.

   

  Balance due is $233.52 and we realize tenant may not have the funds to pay in full and if you email ************************************ we'd be happy to set up a payment agreement. Deadline to set up payment agreement to prevent collection 8/30/21.

   

  CC - copy of this notice and additional photos has been mailed to tenants forwarding address

   

  Sincerely,

   

  Property Management Services
  **************************************************************-534-RENT (7368)

   

   

  Customer response

  08/01/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩