ComplaintsforEBS Conservation
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Complaint Details
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Initial Complaint
02/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Sent paper check for monthly bill payment; never processed, even though I called to verify they accepted paper check mailed to the given address. Charged a late fee, as well as a service fee for online payments each month with apparently no other option for paying bills considering they haven't cashed the check I sent over a month ago.Business response
02/22/2024
EBS processes payments daily. A check was received on 2-20-24 from the resident. It was processed and applied to his account on *******. Accounting has reversed the late charge that was applied to his account. As of today, his account is in good standing.
Initial Complaint
12/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have paid my bill but don't have water. I have left emails and voicemails. The *** voicemail message said to leave my name, account number, and phone number and a rep would get back to me, but that haven't and there is no other way to get help. It is untenable.Business response
01/09/2023
Please be advised that EBS is a billing company working on behalf of your *********** EBS is not the provider of the water and sewer for your property. I would also advise checking the main shut off valve in your unit to make sure that it has not been turned off in error.
I would advise that you contact your HOA or a local plumber in regards to your issues.
Upon reviewing your account, it does appear that a response email was sent your email address on 12-27-22. Can you please check your spam or junk folder. It was sent from the following email address *******************************************.
We also did respond to your phone call again on 12-27-22 and it was noted that as per the greeting message that we could not leave a voice mail due to it being full or that you voice mail has not been setup.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.