ComplaintsforPriced Rite Tree Removal, LLC
Tree Removal
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Complaint Details
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Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Have $300 deposit 9/13/22. They called about 4 - 6 weeks later and asked to come out the following day. We told them we had a family party and could not have them working around trees with kids around asked them to reschedule. Since then they have ignored our calls to have the work done.Would not do business with themBusiness response
08/01/2023
We are working to reach an amicable resolution with the customer.Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Priced Rite to remove a rather large tree in my back yard with ***** and root removal. Prices Rite removed the tree, but left a lot of the ***** and roots. I had the work performed in the winter 12/22-1/23 and didnt learn of all the roots and ***** left untreated until I tried hiring a landscaper in 6/23 to landscape the area. I had two different companies to come out and tell me my ***** and roots needed to be ground in order to proceed with my landscaping project. I was surprised because this is a service I had paid for with Priced Rite. I began calling the company, and the owner *** around June 1st 2023 I was told repeatedly that *** would stop by my house to take a look at whats going on, but never given a specific date as to when this visit would occur. I explained the situation in detail and now we are here 6/22/23 and I have yet to receive a specific date as to when the company or *** will even come out to see what was left behind, very different from the prompt service I received when they came for an estimate and to pick up my deposit.I paid the company in full in good faith assuming all work was completed accurately. I hired them to shave this same tree 4 years ago and had no issues with the service at that time. I have a lot of mulch where the tree use to be from years of covering the tree roots, it wasnt until the landscaper cleared the mulch with his foot to expose the remaining ***** and roots. Two different companies informed me that I would need to have the ***** and roots ground before i could proceed with landscaping in that area. I should not have to pay anyone else for services that was previously paid for and not performed by Priced Rite ********************* I gave them a great review previously, but had to change it once I learned of the lack of service provided, and their unwillingness to correct this issue in a timely manner. Im sure they wouldnt except me not paying them in full. I want the service I paid for completed.Customer response
06/28/2023
From: ************************* <***********************>
Sent: Tuesday, June 27, 2023 6:06 PM
To: Complaints <*****************************************************>
Subject: Re: You have a New Message from BBB Serving Northern *******, Complaint #********
I would like to thank the Better Business Bureau for their assistance in resolving my issue with Priced Rite Tree Service.
They came right out and completed the job removing the remaining ***** and roots.
The company asked that I withdraw the complaint.
I would like to have the complaint withdrawn at this time since Price Rite did come back and complete the job.
Thank you
Sent from Yahoo Mail for iPhoneInitial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed a contract on June 6 2022. Payed a $1500 deposit on the tree service and they called me last week with a 2 hour notice that the work could begin but I was not prepared. I told them they need to give me more of a heads up. I called this week and only received a voicemail and left my information once again and no call back. Either do the work or give me my deposit back.Business response
08/04/2022
We have spoken with the customer and will be making a second attempt to complete the job.Customer response
08/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.Initial Complaint
05/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received a flyer for a tree ***** removal service. I called this business and a man came to my house on 05/04/22 to give me an estimate of $300 to remove 2 tree stumps in my front yard. The man asked for half of the payment immediately ($150) and I could pay the other half ($150) after the service was completed on 05/10/22. The man agreed to come and complete the service on 05/10/22. When no one came to do the service, I called the business on 05/11/22 and left a voicemail message but no one has called me back. The business cashed my check on 05/06/22.Business response
05/16/2022
We met with ************** on 5/6/22 at which time she signed up for service as stated. However, the contract expressly states that the estimated time frame for service is 1-3 weeks. We are unable to schedule service dates immediately at sign up, so it is unclear why she expected service on 5/10. We have no record of a call or voicemail from ************** on or about 5/11/22. We will be contacting ************** right away in hopes of clearing up the miscommunication.Customer response
05/21/2022
I am rejecting this response because: it isn't true, BUT the business came to my house yesterday (05/20/22) and completed the job. The workers were very professional and polite and they did a good job in removing my two tree stumps and a ****. They put black dirt down and grass seeds after removing the tree stumps. They completed the job satisfactorily. I am closing my complaint. Thank you BBB for your assistance in this matter.Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I gave priced rite tree a deposit for $350.00 to remove a tree on my property, they never showed up and i have been in contact with them many times only to be told (we'll schedule you right away) witch they never do!Business response
11/24/2021
Customer satisfaction is extremely important to us and we are working to resolve this matter with the customer as soon as possible.Customer response
11/25/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********,Thank you. I would like the work completed if that's possible...Initial Complaint
09/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired Priced Rite Tree Removal LLC on April 7,2021 to remove a tree on our property. Tree work Cost $3,500.00 Our deposit $1,750.00 check #3885 We have contacted them several times to get a date they will be here. Their response is always we will be there. We recently asked for a refund so we could hire a reliable company at a lower price. Gordana was rude and aggressive. ** **** ** **** **** ************* ******* ******* ** *** *** *** ***** Please help us. This is a lot of money for us. Thank you.Business response
11/08/2021
We are working out an amicable resolution with the customer.Initial Complaint
08/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed paperwork and left this tree service a ****** dollar deposit and had a time frame for work to be done which they are not honoring the services offered. I called for status and they gave me none at all. I want the work done asap or would appreciate my money back for nothing done in over 16 weeks. These people should not be in business with the amount of complaints lodged against them.Business response
11/08/2021
We completed this customer's job on September 17th, and customer paid the balance in full at completion.Customer response
11/10/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Job got done after complaints were filed to State and Business authorities. This business should be reviewed by the state and BBB for deceptive practices.Thank you.Initial Complaint
07/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Priced Rite came out on March 10, 2021 for an estimate for tree removal. We had the contract written up and agreed to the sum of *****. We put a deposit down of $600.00 for the removal. They have cashed this check since then. On the contract, they stated that Work State/End Date will be 7-8 weeks. It is now July 20, 2021 and no work has been completed. I have called numerous times and talked with a woman named R*****. Each time she mentions that "we are next on the list" and that "work should be completed next week". However, the work still needs to be done. I am tired of waiting for this service that is long overdo. I wish to receive my $600.00 deposit and cancel this service.Business response
11/08/2021
We completed this customer's job on July 27th, and customer paid the balance in full at completion.Initial Complaint
06/28/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
on 4-8-21 a contract was signed to remove a tree that is next to my home that needed to be done asap, they were given a deposit of ******** dollars they have cashed the check but still have not done the job. I tried calling no one answers the phone or calls back when you leave a message. I have stated in my messages that i wont my deposit back so i can hire someone else.Business response
11/08/2021
We completed this customer's job on August 11th, and customer paid the balance in full at completion.Customer response
11/09/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.
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Customer Complaints Summary
10 total complaints in the last 3 years.
2 complaints closed in the last 12 months.