ComplaintsforJiffy Lube of Indiana, LLC

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello ! February 2nd 2024 I went in to jiffy live on W 38th street and got an oil change so I thought ! I went in for an oil change. I left from jiffy live and notice a really really lord grinding noise coming from my car . Long story short my car ended up stopping on me on the highway headdd back home! I called a tow man ! When someone arrived that had to me that my engine was probably done for because there wasnt any oil in the car! Hard to believe when I had just gotten an oil change ! Anyways with them not putting any oil back in my car it cause my engine to blow a hole in itself as well as messing my transmission up ! Ive called back up to the jiffy lube they told me that they would have to check the cameras and that theyd get back with me ! No ones has gotten back with me and now my mobile number is blocked from their establishment! I dont remember the exact cost for the oil change but I remember it ranged from about ******

  Business response

  04/03/2024

  I apologize for any issues you may have had with your car. I would request that you get me a copy of your service invocie so that I may get it reviewed. I am unaware of any issues and could not find you in our database by your name or phone number. Please email me copies of your receipt to ************************************* for review.

   

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• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Put the wrong filter on my car or put they the filter on the wrong way

  Business response

  03/04/2024

  Hello *******,

   

  I understand your frustration having issues with your vehicle. We have discussed the concerns with you that your vehicle was having. We have confirmed that not only did we install the correct filter properly but you had other issues attended to on your vehicle to address your concerns.  The request for those documents from you was never realized as they were never sent to us for review.  At this time, knowing that everything that we have investigated from your first return to our center through the confirmation of the correct filter and confirming that with you we have had zero evidence to us being of fault or cause of the issues that you had. With this in mind we continue our stance of not accepting liability. 

   

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  ************

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday, July 31st, I had the oil changed in my car at the Jiffy Lube in ********. 37 hours later, on Wednesday, August 2nd, I was driving on the Interstate when my engine stopped. I was able pull over and see what was the problem. I saw a large amount of oil dripping from the car's undercarriage. The vehicle was towed to a dealership and the service department noted that the oil filter was not where it was supposed to be. It was not attached to the engine block, but was caught ** in the car's bottom engine cover. The service technician admonishing me for going to a 'Quicky Lube' place: "Don't go to those places." I am still waiting to hear of the damaged incurred to my vehicle and the costs: For repairing/replacing, for towing and for the Uber ride back home. I should add that I missed a day's work and income as well.

  Business response

  08/04/2023

  We were unaware of any issues with Mr. ***** vehicle prior to this notification. Please have him reach out to us so that we may assist him. We attempted to reach out and there was no answer and could not leave a message. 

• Initial Complaint

  03/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday, March 13, 2023, I had my car serviced at Jiffy Lube because my steering wheel was vibrating and maneuvering back and forth by itself. The mechanics notified me that two-wheel hubs needed to be fixed and when the car was serviced, the employee notified me the problem was not fixed and that it is actually the rack and pinion. I'm left to pay with the work done, which does nothing to help the issue and pay for the problem I came into the store with. I haven't driven my vehicle since Monday night when I picked it up. I attempted to drive the vehicle today, Wednesday, March 15th, but now it is unsafe to drive as the steering wheel is very difficult to turn. The condition of my car has only gotten worse since I took it to Jiffy Lube. I was offered an estimate to fix the rack and pinion, and I was offered a discount on labor (only requiring me to pay for 1 hour of work instead of 3), however I don't feel comfortable having my car serviced at this shop. Instead, I would like a discount on the labor required to change the wheel hubs.

  Business response

  03/17/2023

  Thank you, We were made aware of this complaint and have engaged with our guest to provide us further information after she gets a second diagnoses of her concerns so that we may address them. 

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a busy mother of 4 and this matter is taking too much of my time. But I am insistent to let it be known how unprofessional and rude with service at one of the juffy lube locations. So rude that I am going to file a complaint with the BBB as well. I was in for and oil change and after I left I noticed the next morning there was oil in my ********* called and spoke with a gentleman and he advised me to come back. Due to my work schedule and working in **********, living in ***** I couldn't make it back until the next evening. A gentleman name "coffee" advised me that it was just residual and he cleaned that area up. My husband mentioned that it seemed to be a lot of oil in the garage to just be residual but took his word. Well it continued to leak oil. I then called back and spoke with a ****** and she told me to come back and the service manage would take a look at it. At this point I a little irritated due to the fact this is my third time having to come back for a service that I already paid for. So I go back for the third time... I pulled in and they went under and looked at it. A different gentleman from the previous night came to my window with his phone in his hand and stated that his oil change had no leaks, the leak isn't coming from what they did. He attempted to show me a picture but as I told him, I do not know what I looking at when it comes to vehicles. I was a little taken back because the issue happened right after the oil change. He immediately got defense and said that I was insulating that his employees sabotaged my vehicle. Completely not what I was insulating. I asked for his name name and it pointed to his shirt, at this point he was extremally rude and defensive and he started to record on his phone. At this point I knew nothing was going to get resolved and I would have to take my truck to the dealership.There should be cameras that you can review and his behavior as a manage was unprofessional. For him to record me was completely inappropriate along with my kids. I asked for a card and he stated that everything was on the receipt the day service was done. I again asked for a card with his contact information and he refused to give it to me.The following day we tried to call to get his name and he was unavailable. My husband then went up there to get the information himself. He recorded the conversation and ****'s tone was completely different and my husband was also able to get his business card. This man basically tried to belittle me, insult my intelligence, and due to the fact that I was a female. He tried to bully me. His demeanor was completely different with my husband compare to me and there should of been no reason that his information could not of been given to me.*********************** General Manager Long story short... It was completely jiffy lubes fault. I took my truck to the dealership and the plug had to be replaced. I had to arrange to get my truck dropped off in fishers and I live in ***** almost a 2 hour commute and arrange for a rental for my truck to be looked at and repaired. I have spent entirely too much of my time on this issue and I am so frustrated how Jiffy Lube treated me as a woman customer because, I know for a fact if I was a man, **** would not have treated me like that!After reading ****** reviewed, it seems to be an issue with this store. When I spoke to ****** she thought I was the life of a pervious issue they had at that current time. I know good employees are hard to come buy and getting people to work these days is a struggle. But as far as an individual running a location, he is far from professional. *********************

  Business response

  12/21/2022

  Hello *****, I thank you for taking my call yesterday and allowing us to address your concerns.  Please use the contact information that I provided you via email to streamline our communications. 

• Initial Complaint

  06/14/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On April 12,2021 I noticed a transaction on my bank statement from the above company. I immediately called my bank and called the company as well. I spoke with one of the managers who reassured me he would handle the problem and I would be refunded. My bank credited my account in May and on June 12,2021 the dispute was denied. This company has servilllance cameras and the don't have me on camera paying almost $800 for an oil change service. I never used their services and they know it.

  Business response

  06/25/2021

  Thank you for reaching out. After investigating the claim the charges are accurate, the work on the vehicle was completed as invoiced. We are unaware of any issues with the services performed. As the guest mentioned the credit card company denied his reversal of charges. Please reach out with any other questions or concerns please reach out to me at [email protected] or 260-436-5740

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩