Reviews

This profile includes reviews for Brotherhood Mutual Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Brotherhood Mutual Insurance Company

  6400 Brotherhood Way Fort Wayne, IN 46825-4235

  
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  Brotherhood Mutual Insurance Company

  P. O. Box 2227 Fort Wayne, IN 46801-2227

  

Review Details

• Review fromElla W

  Date: 06/17/2025

  1 star
  The tree in Olive ****** fell down and knocked down the power lines and the power box on my building it happened May 16th this is June 16th brotherhood have done nothing about the damage my tenant who has cancer and her daughter have severe asthma have to leave the building because she need to hook up her breathing machine they refuse to do anything about this tree that fell on our property after complaining about this tree for the past 2 years and telling them exactly what was going to happen if they didn't cut down the tree I've been trying to get them to respond they don't answer the phone they don't return calls and this is a matter that needs to be taken care of it's been a whole month without power in the building and they just giving us the runaround could you please look into this matter so my tenant can return home with her children and stop living from pillar of the post because she don't have anywhere to go and she didn't exalted her rent money staying in hotels they refuse to pay for the hotel although she have receipts they refused to pay for her food that will spoil during the outing I just need help I just need somebody to look into this because this is not making any sense to me it's been a whole month and nothing have been done yet this insurance company is a bunch of c*** I don't know why they collect money because they they do not help or pay out their debts and something really needs to be done about this I'm frustrated angry stressed out and depressed over this matter I just got out the hospital myself in April from a hard procedure so I can't get too upset because I don't want to end up back in the hospital but I need someone to please look into this it's it's of the utmost importance
  

  Brotherhood Mutual Insurance Company

  Date: 06/24/2025

  We understand your frustration.  The incident was caused by nearly 80 mph winds, which is considered an act of God.  It does not appear that Olive ****** Mission is liable for the property damage.  We do understand that you have coverage through your insurance company, and they should be handling all of your property damage claims at this time.  We hope that your insurance company is able to resolve your claim to your satisfaction soon.

• Review fromPatrick K

  Date: 05/08/2024

  1 star
  They are as shady as they come . Im working on a claim for a church that has storm related damage from multiple events. There is textbook damage all over the roof . The interior has several large leaks from the most recent event and they could care less. They send out some so called expert that completely focuses on everything else but the damage . We have witnesses to the fact that the damage occurred as we reported. There is multiple displaced slates from snow and ice . Metal roofs are bent sagging and interior plaster was getting saturated to the point of almost collapse and its been 3 months without even a scope of work. I had to tarp the roof to prevent a collapse and they wont even reimburse me for the emergency services. They have shown nothing but bad faith and this church really needs the coverage . This is not the first time I dealt with them too. Do not get this insurance . Youre better off not having any insurance because thats basically what their coverage is like.

• Review fromG. S

  Date: 10/31/2023

  1 star
  Brotherhood Mutual is far from Brotherly. Staff is smug, rude, and most unprofessional. They do not return calls, not even to legal teams. They seek their own profit off of others' miseries without an ounce of compassion, empathy or even mild concern. Do not buy into the company title. Even their own clients have negative reviews for them.

• Review fromFrank M

  Date: 08/28/2023

  1 star
  Brotherhood Mutual is a joke. I was hurt while performing my paid duties at the church. The pastor took responsibility and turned in a work comp claim. A year later two surgeriesand ive still not recieved a dime of workers comp money they are even denying my medical bills after their doctor stated the injury was work related and put that in the report. This company even after being told by the pastor of the church to pay the claim refuses. Based on the prior reviews for this company. Thwy should be put out of business or at least sanctioned.

• Review fromAshley M

  Date: 07/21/2023

  1 star
  This company is trash. I was hit by one of their insured and they have made fixing my vehicle impossible. The adjuster *************************** is extremely sarcastic and unprofessional. She sends emails and then avoids phone calls. It took almost a week to hear back from someone since ***** decided to take the claim and then be out of the office for multiple days with no response. After finally speaking to her partner or assistant, I was informed that they were not taking liability for the accident since the insured stated she was not at fault. I had to do all of the work from contacting the police officer, going to the police department for the street cam footage of the accident and obtaining my own estimates. Not once did they ask for photos from me or were of any help to me. I provided them with an online estimate where ***** informed me was not valid and that they would only provide a small initial payment based off the photos the insured party provided. I then left work to have an in person estimate done at Maaco. I believe since this estimate was twice as much, they decided to be vindictive and continue to dispute the estimate. I called ***** 4 times 10 minutes after her email, before she answered with a very sarcastic and arrogant tone and calling me by my name which means she knew it was me calling. ***** needs to learn how to treat people, or find a job where she does not interact with anyone via email or phone. She has no idea what stress such a minor accident has caused me.