Business ProfileforK&K Insurance Group Inc.

We purchased a sports policy from K&K on 12/7/2022 for gym rental. Unfortunately, the facility we wanted to rent required a much higher general liability and ******************* limit. We asked K&K on 12/19/2022 whether it's possible to change the policy to match the amount and if not possible then cancel the policy for us. For the cancellation, we explained that since we had not successfully rented a gym without the proper insurance, we had not used the policy at all. A case number ******** was assigned on 12/29/2022 and asked us to fill out a cancellation form. We sent the form back on 12/30/2022, then haven't heard anything since despite our effort of emailing/calling K&K more than 10 times to check on the status. We could never reach the agent assigned to the case. The reasons given by the operator were the agent was busy, the agent had to get upper management approval, the agent had to attend a funeral, and then the agent was busy again. In April of 2023, 4-month after we submitted the cancellation form, during one of the 10+ calls we made, one representative was gracious enough to tell us over the phone that we didn't sign the cancellation form properly. So we immediately submit the properly signed cancellation form, but still no response. No refund, no communication, no explanation, nothing.