ComplaintsforSheets Central-Air Heating - Cooling - Plumbing

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The business promised to provide plumbing they came in my house a tore it up up left a hole in ceiling, tore my cabinets down and ruin then, tore my flooring up and pushed my fridge like I wouldn't notice it When I called them to let managers know I wasn't happy and what they were going to do they sent a supervisor and told me they would call back and find a way to fix this and nothing has been been done. They ignored phone calls. I am fixing all these things on my own that they caused I waited long enough for them to fix their mistakes and making my home look like this I know they wouldn't do this to their own house.. I am having to buy new cabinets, flooring,and doing ceiling work as per pictures attached of damaged that was done on one plumbing job

  

  Business response

  06/23/2022

  Thank you for the assistance with resolution regarding this service.  

  The customer contacted us regarding repairing an older, non functioning drain pipe.  The pipe quoted for repair is located in the space between the 1st floor drywall ceiling and the second floor. Additionally, there are cabinets that are under the affected area that require removal in order to perform the repair.  Our proposal states that we will remove the cabinets and drywall as needed to allow for access to the drain pipe quoted to be replaced.  Our proposal clearly states drywall repairs and cabinet reinstallation is not included and to be provided by others.  During the process of the the installation, moving the refrigerator was necessary to perform the work as described.  During this process, our technicians placed down floor covers to prevent any possibility of damage to the flooring.  Our crew installed the proposed drain pipe per the proposal description.  The work was scheduled with the customer and the work performed per the agreement.  Upon completion of the repair, the customer refused to pay the amount due per the proposal agreement.  Our office contacted the customer at this time and offered multiple payment alternatives and the customer was argumentative and refused to pay the invoice.  

  To the best of our knowledge we have fully fulfilled our portion of the scope per the agreement and at this time have not received any payment whatsoever.  A copy of the original proposal has been attached for reference.  

  In the interest of a swift resolution, we propose to credit the full amount of the invoice in exchange for:  

   - The customer understands this is the sole compensation for this release. 
   - The customer understands that the release is not an admission of fault and is a compromise of a dispute for services performed. 
   - *** ******** ****** ** ****** *** ******** **** **** *** **** ****** **** *** ****** ******* ********* ****** *** ******* **** ****** *** ****** ********. 
   - The customer understands that there will not be any future service provided. 

  Thank you again for your help with resolving this matter and feel free to contact us if there is anything further we can assist with.  

  

  Business response

  06/27/2022

  I have attached the requested invoice.

  Customer response

  07/05/2022

   I am rejecting this response because:
    As i may agree to a speedy resolution and agree  to what  the business said as per what they like to do to get this taken care of i was unclear on one paper i received in the mail as a  lien being attempt to be put on to my property. What will be done with that as there has been no mention on that in the statements on the response. 
  
  

  

  Business response

  07/06/2022

  When the owner accepts the terms of the resolution we will remove the mechanics lien that has been placed on the property.  

  Customer response

  07/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

   

  I agree to the statements the business has outlined in all the responses per this complaint and attached the invoiced they submitted 

   

  In the interest of a swift resolution, we propose to credit the full amount of the invoice in exchange for:  
  
   - The customer understands this is the sole compensation for this release. 
   - The customer understands that the release is not an admission of fault and is a compromise of a dispute for services performed. 
   - *** ******** ****** ** ****** *** ******** **** **** *** **** ****** **** *** ****** ******* ********* ****** *** ******* **** ****** *** ****** ********. 
   - The customer understands that there will not be any future service provided. 
  
  When the owner accepts the terms of the resolution we will remove the mechanics lien that has been placed on the property.  

   

  I am satisfied with the statements and once everything is all said and done would like a official letter please stating that nothing is owed the lien is canceled. So I know all parties are honoring their end of the agreement thank you
  
  

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