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      Country
          Country

          Find a Location

          Three Rivers Federal Credit Union has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Three Rivers Federal Credit Union

              1605 Northland Blvd Fort Wayne Fort Wayne, IN 46825-6554

              BBB Accredited Business
            • Three Rivers Federal Credit Union

              204 Touring Dr Auburn, IN 46706-2000

              BBB Accredited Business
            • Three Rivers Federal Credit Union

              275 Frontage Road Columbia City, IN 46725-1003

              BBB Accredited Business
            • Three Rivers Federal Credit Union

              915 N Main St Bluffton, IN 46714-1328

              BBB Accredited Business
            • Three Rivers Federal Credit Union

              6221 Illinois Rd Fort Wayne, IN 46804-5667

              BBB Accredited Business

            Business ProfileforThree Rivers Federal Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            SPECIAL NOTE: According to information provided to the BBB by Three Rivers Federal Credit Union, their Cashier Checks have been compromised. Lottery and sweepstakes scammers are falsely sending letters enclosing a check that appears to come from this company. THESE CHECKS ARE COUNTERFIET. The company confirms that it has nothing to do with this scheme.
            See all additional business information

            At-a-glance

            Customer Reviews

            1.8/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/10/1993

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            3Rivers is a federal credit union operating in Indiana and Ohio. 

            Products & Services

            This company offers a full array financial products and services, convenience and quality service.

            Business Details

            This is a multi-location business.

            Find a Location

            Three Rivers Federal Credit Union has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Three Rivers Federal Credit Union

                1605 Northland Blvd Fort Wayne Fort Wayne, IN 46825-6554

                BBB Accredited Business
              • Three Rivers Federal Credit Union

                204 Touring Dr Auburn, IN 46706-2000

                BBB Accredited Business
              • Three Rivers Federal Credit Union

                275 Frontage Road Columbia City, IN 46725-1003

                BBB Accredited Business
              • Three Rivers Federal Credit Union

                915 N Main St Bluffton, IN 46714-1328

                BBB Accredited Business
              • Three Rivers Federal Credit Union

                6221 Illinois Rd Fort Wayne, IN 46804-5667

                BBB Accredited Business
              BBB File Opened:
              8/26/1986
              Years in Business:
              89
              Business Started:
              2/14/1935
              Business Started Locally:
              2/14/1935
              Business Incorporated:
              2/14/1935
              Accredited Since:
              6/10/1993
              Type of Entity:
              Corporation
              Alternate Business Name
              • 3Rivers Federal Credit Union
              Hours of Operation

              Primary

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              9:00 AM - 1:00 PM
              Su:
              Closed
              Business Management
              • Mr. Kevin Shull, Chief Technology Officer
              • Mr. Don Cates, CEO
              • Ms. Melissa Shaw, Marketing Manager
              • Mr. Tim Sheppard, CFO
              Contact Information

              Principal

              • Mr. Don Cates, CEO

              Customer Contact

              • Ms. Melissa Shaw, Marketing Manager
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/07/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              So this all started about 2 weeks ago with *******************. I tried to get a loan for ******. It was denied because of the mileage. Understandable. So I tried asking questions about something for collateral. **** was gone for the weekend. So I got ahold of a lady I think her name is ***** but this could be wrong I told her the situation and that the seller would take less now. That I wanted the total to be ***** with bmv fees included. Which she laughed at me for that. So we get off the phone and she sends me the forms via DocuSign to finish my name is wrong and i dont know how that happened and the amount. I call back and everyone is so confused on why these things are wrong. Everyone seemed very allusive to any wrong doing. Even though i admitted mine. I am not a bank loan professional. the total should be ***** for the truck and bmv fees. They need a new **, and so I got one the mileage was wrong. Even though I thought they filled in the corewct mileage via the car fax bc the ** was prefilled with that information. So I got told by *** the manager the underwriters were about to deny the loan if I didn't get an officer to sign the Odometer disclosure statement the officer refused bc there isnt a specific place for them to sign finally get a call back from *** who doesnt understand any of this even though he is a manger and finally says i need the vehicle inspection form & the odometer form. I get all this done and now they tell me they wont help me fix any inconsistencies and wont pursue any loan with me. I ask why and the lady cant even tell me because its privileged information. Um what? I got told on each loan I was approved just to be denied later down the road. I don't work in a bank. I dont know the process they didnt guide me at all. I know I made mistakes but they wont even own up to the ones they made. And now refuse the loan. I have called corporate and I'm waiting for a call back. And I hope this helps someone who wants a loan bc this has been h*** for me.
              Read More

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mark C

              1 star

              01/21/2024

              If I could give 3Rivers negative stars, I would! As a new member, I did not feel as though I was important to them and that they only wanted my money. Shocking since most of my family are members, and I was a member 35 years ago.Tried to work with 3Rivers for a New Construction Loan. Mortgage ******************** was a little rude at first, but pushed us through all the hurdles. Didn't explain why they were "going down this path" vs "that path". Then, when 3Rivers had to go for an "Appraisal", they went with an appraisal company that had 2.8 Stars and who had worked poorly in the past. When the "Appraisal" was completed, it took 7 days to be sent to me. Even 3Rivers admitted verbally it was bad, but there was nothing they could/would do about it. We requested another "appraisal" and 3Rivers Mortgage Manager said can't do that, and to further make us feel less than a member, requested immediate payment for the poor appraisal (per an appraiser with over 30 years experience and who evaluates appraisors/appraisals for the state).We could have closed but decided to check with another bank. After explaining the entire situation with another bank, they worked with us to complete all paperwork in a timely manner. We felt like we were more than a number and not just a money source. We closed in about 5 weeks with an appraisal from a reputable company. We removed all our funds from 3Rivers and closed all accounts. I will not deal with 3Rivers ever again if I can help it! HIGHLY RECOMMEND YOU DO NOT BANK WITH 3RIVERS EITHER!!!

              Local BBB

              BBB Serving Northern Indiana

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