Reviews

Review Details

• Review fromNatasha T

  Date: 04/04/2023

  1 star

  Natasha T

  Date: 04/04/2023

  I was sold a vehicle that has bad wiring I took the veh in 4x and continue to have issues I even had to spend 600 on a rental because they had my truck for over a week. I decided to take it to Firestone to get a complete electrical diagnostic test and was told all my wires are spliced and they refused to touch it. I feel taken advantage of. I spoke with the manager and he refuses to help me get another vehicle. Will be taken this further with legal action I DO NOT recommend ANYONE to them
  

  Andrews Auto Sales Inc.

  Date: 04/10/2023

  Stating we are not willing to help is simply not true. We have offered every time for you to drop off the vehicle so we can investigate your issue. Last two communications from you stated you were bringing the vehicle to us to look at it then a few days later you no longer wanted the vehicle and you wanted to voluntarily surrender it back to us. Andrews Auto Sales has served this area since 1972 and takes pride in the tens of thousands of happy customers we have help get into a vehicle, build their credit, and help get their life back in order.

• Review fromKyle A

  Date: 12/02/2022

  1 star

  Kyle A

  Date: 12/02/2022

  They will take your money and your trade in. Then they will come repo your vehicle the same day your payment is due and then say they will not work with you because of the miles you put on your truck. If your buying the vehicle how can they say anything about how many miles you drive what you can or can't do in it. George ****** ** the salesman will be glad to put you in a vehicle that needs parts replaced and no gas. Just as long as he makes the sale that's all they are worried about they don't stand behind there word unless it's coming and taking the newly purchased vehicle back from you and trying to tell you lies and acting like he is better than someone and it's just a scam at andrews Auto Sales and scams
  

  Andrews Auto Sales Inc.

  Date: 12/05/2022

  Kyle ****** purchased a 05 Dakota on 11/18/2022 with $200 down and a trade valued at $800. His first payment of $110 was due on 11/26/2022. When his first payment did not clear, he advised he would not be making his first payment, which brought attention to his account. In the 8 days he had the vehicle, he drove 1,143 miles and was in first payment default. The vehicle was repossessed after the close of business that day. We have offered to return his trade-in to him after reimbursing based on federal rates at $0.625/mile plus doc fee and $200 repossession fee while giving credit for his cash down payment. Although we are not required to return anything to him, we believe this is a fair offer.

  Kyle A

  Date: 12/06/2022

  No I tried to make my first payment that following Monday ad they said they would work with me and they lied like they usually do
  
  

  Andrews Auto Sales Inc.

  Date: 12/07/2022

  First payment default is considered a top indicator for a bad loan and we did verify with his employer that he did not show up to work most of that week prior. Financing is no longer an option with our company and documentation, dated 11/26/2022, was sent to him. Everything communicated to him is the truth and he could not prove otherwise. His offer to redeem his trade in ended 12/2/2022, but we will offer to extend it to the close of business 12/9/2022.

  Kyle A

  Date: 12/07/2022

  I went that following Monday and tried as I said I would to make the payment and the said they wasn't willing to accept that payment off $110 bc of how many miles I had put on the truck, I've been the only one in contact to try and resolve this matter. They told me I could buy my trade in vehicle back for $939. 00 and I only had one week to do so but now they are saying the will work with me and I was at work everyday except the day of my Dr. Appts. But that shouldn't be an issue bc as long as I am paying for the vehicle that's all that should matter! I am employed and at the time I purchased the vehicle the amount of miles was not part of any contract or commitment. I'm not sure what communications they are trying to say that has been said but the only thing I know is what was said on the date of purchase and then after they took the truck they said they would not do business with me but kept my trade in. How is it possible for them to keep my trade in because they decided they wouldn't do business with me because of my employment status and the amount of miles I put on the purchasing vehicle. They repod the purchasing vehicle after being late one day which was on a Saturday, I did not get paid until Monday. ANDREW auto sales was well aware of this situation. Once they repod the vehicle, that Monday I went to pay the payment and they then decided they would not do business with me and would not accept my payment and told me I could buy my truck back. This was also jon negotiable.
  

  Andrews Auto Sales Inc.

  Date: 12/13/2022

  We've been in contact with Kyle ****** and agreed to reduce the amount to $713. He stated he would redeem his trade in by Friday, 12/9/2022, then Saturday 12/10/2022, then Monday 12/12/2022. We still have not seen him