ComplaintsforAbiz Roofing and Construction
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Complaint Details
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Initial Complaint
06/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Abiz 7-6-2020 to repair a leak in my roof. The leak was significant enough to cause water damage around the fireplace area and into my ceiling. I explained to the consultant that I had no knowledge of where the leak is coming from, but to repair my roof so it would no longer leak and to refinish the drywall area. I paid them in full prior to the work being done. It has now been close to a year and I am still dealing with the same exact problem. I have made at least 4 calls to which Abiz responded by sending out someone once or twice to make repairs. The last phone call was at least one month ago and was told that the repairman would need to "make it rain" in order to find the leak. I've not heard anything since that call. The roof is still leaking and the ceiling drywall gets wet every time it rains, except now bits of drywall are falling off the ceiling. So why didn't they find the source of the leak in the first place by "making it rain"? Will be contacting an attorney.Business response
06/22/2021
Business Response We originally told customer that she really needed to replace the whole roof but customer only wanted to try to repair leak by replacing chimney flashing and shingles around chimney. We did this repair and made several trips back out because customer said was still leaking. We told customer there is nothing else we could do besides replacing whole roof. We gave the customer a full refund. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) Could not find leak. Refunded payment.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.