ComplaintsforCash-Pro, Inc.

• Initial Complaint

  06/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I'm being contacted over and over by a debt collector for a debt I do not owe and require off my credit report if so they have sent me "proof" of my bill when asked with all incorrect information and incorrect invoices from a closed account from the wrong bank the number provided for their company from their letter is even a **** site and can never get someone on the phone I had to track down their actual information over and over and I'm tired of being told I owe money I don't I've even talked to the bank about the charges that we're being taken out many times and they would not give me a resolution to cancel a withdrawal from a service I have tried to cancel and no longer have access to many times and they refused to help the accounts been closed and it's not even the correct address for me or the bank even though they send me letters to my correct address you can call the number yourself and see that they know the correct info but don't put it on the paper cause it's not the bank I use and haven't for years I've even changed my address with stock and yards many times before these "debt collectors" mailed me

  

  Business response

  07/06/2022

  Business Response Contact Name and Title: *** ******** - President Contact Phone: XXX-XXX-XXXX ext *** Contact Email: ********@cash-pro.com Dear Ms. ********, First, we would like to apologize for any inconvenience this may have caused. We believe it is our responsibility to help our consumers understand and resolve their accounts. To that end, we make sure we investigate, provide documentation, and answer questions regarding any disputed items. I want to address some of the issues in your complaint: 1. We did receive your voicemail(s) and have attempted to call you back. I am sorry we have not made contact with you. Your first voicemail indicated you disputed the bill and wanted an itemization. We immediately requested an itemized statement and mailed a copy to you upon receipt of the itemization. We then waited to attempt any additional contact until you had the opportunity to receive and review the information. We did receive your voicemail on Monday, June 20, 2022, and attempted to call back yesterday morning, June 21, 2022. Our records indicate that other than our first letter and the itemization sent, we have only called in response to messages left asking us to return your call. 2. Incorrect Client names and addresses: I believe the confusion regarding the client name may exist due to the name change from ******** Bank to ********** Bank. Although the addresses the client and we have on file are your current address, the different address on some of the documentation (since updated) is from when the account was opened. 3. The client's address is listed on the itemization we sent, but it looks like part of it got cut off the cover letter. So we will re-send this immediately. 4. Regarding our company phone number being associated with a **** site: Our phone numbers are listed below and on the documentation we sent (which you have attached to this complaint). Neither is related to a *********** site, and both can be used to contact our office. 5. You stated our company is a scam: I assure you we are not a scam. We have been in business for almost 30 years and have been an Accredited Better Business Bureau Member since 2001 with an A+ Rating. As requested for resolution: 1. We will abide by your request and will cease attempting to contact you. 2. We have not reported your accounts to any Credit Reporting Agencies - Transunion, Equifax, or Experian. Ms. ********, we are dedicated to helping consumers resolve their accounts courteously and professionally. I hope this response answers your questions and concerns; if not, please contact us, and we will be glad to assist you or answer any additional questions. Thank you, Administrative Department Cash-Pro, Inc. X-XXX-XXX-XXXX XXX-XXX-XXXX

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