ComplaintsforScholl Trailers L.L.C.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contacted Mark ******************** on 3/25/2024 via ******** and requested that he build me a custom trailer. He called me later that evening and we discussed the details of the build. Over the next few days we finalized the details and the time frame for delivery (he stated 2 weeks). On 3/28/2024 I sent him $700 for a deposit via *****. On 4/9/2024 I contacted him about picking up the trailer that weekend and he replied that it was delayed due to a backorder of steel and axles. We agreed that I would pick up the trailer the next weekend. I contacted him again 4/17/2024 to confirm pickup and received no response. I have attempted to contact him via ********, telephone, text message and email several times since then with no reply. I have now filed a complaint with ***** and am filing a complaint with the BBB in hopes of getting a refund of my $700.Initial Complaint
02/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
October 16, 2023 I talked to Mark Scholl about building me a car trailer. We agreed on a price. I paid him $3,200 in cash as a down payment. He stated the trailer would be completed in two weeks. Then he said three weeks. After numerous contacts, hearing every excuse under the sun, he told me his location was sold out from under him and he had to be out by the end of February but assured me my trailer would be done. Been trying to contact him the last week with no response from him. I went to his business and nobody was there. Tomorrow is the end of February and I doubt Ill hear from him. What are my ***********? At this point I would be happy with just getting my money back.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3220 Middlebury St
Elkhart, IN 46516-5575
Business hours
Today,Closed
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | 8:00 AM - 2:00 PM |
| SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.