Business ProfileforTowne Fire and Water Damage Restoration

In September 2021 we had a bathtub water pipe break. It damaged the bathroom, bedroom and walk in closet.We called ***** ******** Restoration, they removed water damaged floors, walls, tub, toilet and fixtures. Job was completed 9/21/2022. ***************** paid ***** ******** directly. $2906.99 We signed a contract with Towne Restoration, paid $6648.20 (insurance company issued the check), they started work April 11, 2022. It was to be completed by end of May. It is middle of November and we are still waiting for Towne to finish the job.They have sent invoice for ***** more than the intial contract and we have asked multiple times for detailed invoice. They have not sent that but now they send another invoice adding over $400.00 interest. The project manager stated they sent the detailed invoice right away and we looked did not see in our emails but asked to have another one sent - no response. Contract was for rebuild of bathroom, bedroom and closet.Towne has not completed the job to satisfaction and will not respond to our calls and texts. We have been asking since August and project manager is not responding. The lady in the office said we need to get quote from him. Our shower glass enclosure is still leaking water around the bottom seal of the shower enclosure. When we told the last guy they sent here - he stated sorry it will need to go to warranty department. Towne installed the glass enclosure incorrectly the first time they installed it. They installed the molding wrong and had to redrill holes to the correct position. They had to patch the 5 holes. The shower enclosure and glass enclosure were new that we purchased. After our inspection we found several problems:Towne initially did not grout bathroom floor under the bathroom vanity until multiple calls. Towne never painted wall behind bathroom vanity.The office was to be painted around door frame - they said they would come back - have not seen them. Tile laid in bathroom floor ha