Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Byrider has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Byrider

      12802 Hamilton Crossing Blvd Carmel, IN 46032-5424

      BBB Accredited Business
    • Byrider

      1703 US Highway 31 S Greenwood, IN 46143-2934

      BBB Accredited Business
    • Byrider

      1525 N Shadeland Ave Indianapolis, IN 46219-3649

      BBB Accredited Business
    • Byrider

      575 Sagamore Pkwy S Lafayette, IN 47905-4737

      BBB Accredited Business
    • Byrider

      8581 Beechmont Ave Cincinnati, OH 45255-4784

      BBB Accredited Business

    Customer ReviewsforByrider

    Used Car Dealers
    HeadquartersMulti Location Business
    View Business profile
    View Business profileBBB accredited business

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Info to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

    All fields are required.

    This is automatically determined using your first name and the first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    55 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from roberta r

      1 star

      04/22/2024

      Business is a rip off. I'm paying $19000 for a car worth $7000.
    • Review from Latonya G

      1 star

      03/11/2024

      The sales man lies to me about the price of the vehicle, I wanted a truck and they gave me a ***** track. The first 2 weeks I had it the heat went out on the coldest day of this past winter. They said they fixed it then went right back out. They took me into two different rooms before I could even look at the vehicle to sign contracts because it was late In the day. I did not get to test drive the car or even have enough light to even check out the vehicle. Before trading in my Dodge Ram. I asked them if I could get another vehicle they said no. Two weeks after that the valve casket went bad, so since then my vehicle has been in the shop every 2 weeks. The last time it needed a turbo booster and and the plugs all replaced. They charged me to fix it when they already knew it was going bad. I feel they just sell lemon cars and dont really keep there word about all the warrantys on the vehicle. Since the turbo booster was fixed. The same day I went to go pick it up. Giving them my last of my money. On my way home the turbo boosters hose came loosen and my ride that took me to pick up the vehicle saw it dragging under my vehicle half way home. At the same time getting out of my vehicle to check it out we also noticed while it was in there care to fix it the hood has been dented on both sides, there is a dent on the driver door, and the hoods paint is chipping. I would not recommend this company to any one. They come at you nice then stab you in the back with outstanding car fees, half done work, and more charges on top of a vehicle that is already falling apart.
    • Review from Kitana B

      1 star

      02/15/2024

      trash. they do not keep they word and will sell you lemons. i bought a ****** cube with expensive floor mats that covered the biggest hole in the drivers side in the floor.
    • Review from Tammy T

      1 star

      01/11/2024

      I bought a 2014 dodge journey Ive had problems with his car from the day I had bought it starting with the radiator overheating melting the reservoir there was no clamps on the hosing there was a piece of wire holding the hose that attaches to the reservoir runs to the radiator also a piece of wire holding it onto the radiator the other hose going from the radiator to the engine also had copper wine attach instead of hose clamps on all of the hoses that is heated water that runs through the engine to the reservoir we have copper wiring instead of proper clamps that belong in the house Ive had an only from get-go and the reason why no I have it all laid as I climbed in a need my car to drain my radiator because I have provided 2 gallons of antifreeze which was never put in my radiator they filled it with water and kept my antifreeze now have an ***** and Ive been having normally since today I had the car its always had a raced a half a quart low every week Ive been to your shop several times for mechanics as I can find an ***** Valley Road to the home-office to report the incident all of a sudden now everything I was told about the car is all then lies so we get to lie to the consumer for ****** on a used automobile then when he does need it there is no heat in the automobile they want to charge me six grand to replace the heating elements and everything that needs to get heed to the automobile it shouldve been done before they sold a used car and $****** and these companies continue to get away with this
    • Review from Kerry K

      1 star

      10/26/2023

      Run, do not walk, away from this dealer. They are a predatory lender, seeking out those with poor credit. The interest rates are sky-high. When I purchased my vehicle, I told the guy I'd like to take the night to think about it. "Oh, really? Most people make their minds up while they're here. Let's go ahead and sign the paperwork". Unfortunately, even after taking 24 hours, I went with them. Trading that car in and getting rid of JD Byrider (they can change their name but they still are awful) was a VERY happy day in my life!
    • Review from Kenneth A.

      1 star

      08/15/2023

      I would say less but there is no such thing.Car has stopped on me several times and they also lied about taking it to ******************* for a recall basiclly giving me the okedoke otherwise called the run around. I would not let them put air in my tires.
    • Review from Tierra W

      1 star

      07/12/2023

      This place sold me a car within a week the radio had broke and the car was making a horrible dragging noise going up hills after having to wait two weeks just to get it in and looked at they kept saying nothing was wrong with the car and when they drove it nothing was wrong and they werent experiencing what I was only for me to get it back and on the paper it said it was work done to my car fast foward to now its making the noise again my check engine light is on and now they are telling once again I have to wait two weeks just to get it looked at. ****** is rude very unprofessional hangs up on you very very argumentative. This whole place is unprofessional the business they work for is unprofessional so it really shouldnt shock me the people they have working for them. The whole experience has been a disaster and if I can just help and save somebody from making the same mistake I would.
    • Review from Eric S

      1 star

      06/29/2023

      I was new to the car buying experience and byrforced me to buy a car I didn't want and I paid 17 times the kbb value. I just want to give it back if I can and not be responsible for payments. I would n3ver send anyone to this dealership ever! Don't go!
    • Review from Lawrence D

      1 star

      05/12/2023

      Byrider in ***********, took advantage of my exwife. She went there to buy a van and the one she wanted they wouldnt evrn talk with her about it. They instead pushed another van off on her that is a total piece of junk. It has rust undrt the paint and something is continually going wrong . Be ware when buying from the one in ***********. I guess im going to have to get a lawyer involved to see if it can be made right.
    • Review from Sara H

      1 star

      04/24/2023

      This place is worthless. The employees are the rudest people I have ever met! I just spent 255 to get a car back that I should have never been in in the first place. My 1, 2 and 3 year old get in this car daily and their life is in danger. But Im just supposed to accept the fact that it was my mistake I got charged for a tow fee when I drove the car to them! Someone please explain how that is even acceptable. And then to top it off the service person I was being nice with after all I have been with had the nerve to call me out of my name.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.