ComplaintsforDenizen Management

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I lived at ********** estates on a yr lease. I notified ****** in writing, November 23 I couldn't renew my lease, I needed more space as I am having a baby in March24! I ask her if there was anythingI needed to do to the apartment to make sure to get my deposit back. She told me to have the carpets cleaned & make sure the apt was cleaned. I did have the carpets cleaned & the apt wad cleaned as well. When the movers were moving my stuff ****** the manager had an issue with them over parking while they were moving my things out I got a bill from the apt ************************* & was charged an early move out fee equal to rent, another month of rent, plus they are keeping my deposit, plus an additional 300 I paid above the normal deposit, which I was told I would get back plus interest being as it was added insurance for the complex against any damages. The bill they sent clearly shows 0 months left on my lease. The only damage is a mini blind they're charging me 55 dollars for, I did ask for the measurements so I could buy it but never got ********** ok with paying for the blind on their terms, that's fair but not all the rest of these charges.

  Business response

  02/19/2024

  There was a billing error on this account. It has been corrected. The General Manager  has sent the corrected statement to the resident and updated the account.  This was *** on 02/06/2024.

  Business response

  02/20/2024

  There was a billing error on this account. It has been corrected. The General Manager  has sent the corrected statement to the resident and updated the account.  This was *** on 02/06/2024.

  Customer response

  02/24/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  Sierra ******

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Reported ceiling leak in bedroom on November 29th, 2023. Did not ************** so I called the office Friday December 1st and was told maintenance would be right up they never came. I called emergency maintenance 6 times before a tech called me back and I asked him to come secure the water somehow as it has been leaking on to my bed. He came at 9pm and stapled plastic to my ceiling. The roof repair still hasnt been made and now it has resorted to me moving my king size bed to my living room. The property manager has not apologized once and I have called corporate 3 times being told a district manager would call me and has not. I asked if i could be put into a hotel until repairs are done as it has spread across most of my bedroom ceiling, got on my personal items and carpet, unsanitary, black mold and smells horrible, leaking into a huge trash can that I have been expected to maintain and dump out multiple times myself and the property manager told me to sleep in the living room until monday or tuesday last week. Was then told they are trying to get to me by 12/22 a month after i reported it. Still nothing and still leaking. It is unsafe and unsanitary and the most rude, unprofessional management i have ever dealt with has literally had me in tears and having to stay with my mom as they have not even started repairs. I also asked for a credit on my rent for the days I cannot stay there which has already been close to 2 weeks now. No response. No updates. I go back 3 times a day to let my dog out and the water just keeps filling the trash can that im expected to handle. Absolutely smells horrible and is so unsanitary with dirty rain/snow/roof water and possible large quantity of mold.

  Business response

  01/08/2024

  Hello ****,
  
  We apologize for the delay on the roof repair as it was out of our control. This is something that a licensed contractor/roofer must repair as our service techs do not have that capability to repair roofs. I do apologize that there was a delay in maintenance to provide a temporary solution. We promptly called the roofer upon being informed of your leak. The roofer came out and provided an estimate for the repairs. However, it was attempted to be scheduled through Dec, but the weather was not being cooperative as they can not repair in the rain and most of the month it has been raining. The roof needs to be dry to make the repair. We normally anticipate roof repairs to be repaired within a few weeks as roof *************** leaks etc are always a possibility and can take time to repair if outside contractors are required for it, but leaks are unpredictable and can only take action when informed. We again apologize that there were delays on the roof repairs and the inconvenience it caused you. If you have renters insurance depending on policy it may cover a hotel stay if necessary however, the leak was not to the extent that a hotel stay would have been considered necessary. As of 12/29/23 the roof repair has been completed and your drywall work is in process. We have inspected for mold, no mold growth was found. All wet/moistened drywall was removed to allow it to dry out and drywall was replaced. We understand the inconvenience and again apologize, and we thank you for your patience through this matter.

   

  Thank you
  

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I lived at Bellevue Gardens for 5 years went through 2 management groups. My original lease had no smoking clause new management group did. I was told by the appartment manager that since I had been there 5 years they were going to have to repaint anyhow and not an issue I did not have to try clean walls. I put in a 3 month notice which would have given me time to clean them. I get bill for over 900 dollars 800 ish was for smoke damage. I have reached out to corporate for 2 months and the other complex managing it temporary. First I was told Be a week or two for an adjustment. After 2 months I can not even get corporate to call me back

  Business response

  12/07/2023

  Dear ******,
  Thank you for reaching out as we did not receive any calls at the corporate office that I am aware of prior to this complaint to dispute the charges. The management company has not changed, it has been the same management company since 2016. We have implemented a no smoking policy in the apartment units. However, no matter if a no smoking policy is in place or not,smoke damage is damage that is beyond normal wear and tear. All residents are responsible for damage beyond normal wear and tear.
  I have reviewed the invoice for the cost of painting your unit and we are willing to reduce the overall cost due to being there 5 years, you are correct we would have painted it and you should only be charged the additional damage costs beyond normal painting cost. The additional damage cost you are responsible for, as smoke damage is beyond normal wear and tear.
  The original amount charged for painting/smoke damage was ****** this total will be reduced to $348. This covers the extra 2nd coat of painting the walls, trim and ceiling painting due to smoke damage.
  Your total balance will be adjusted, and we will send you a new move out statement with new balance and adjust with collections. Please make efforts to pay as soon as possible.
  
  Thank you

• Initial Complaint

  12/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to contact company for over past 2 months to tell them I was leaving the end of November. I have emailed, phone calls to numerous numbers, text messages, and left written letter under the office door with no response. It has been broken promises to get things done. It's been over a year almost and still **************** are not working. Only washer & Dryer working is a tenants that he brought in. No responses to complaints and work requests. Leaks in foundation causing wet floors/carpet if heavy rain and hole in ceiling with filthy move in conditions. I moved in and there was visible dirt on floors, screws & nails on the carpet floors, and looked as if nothing was taken care of. Had missing outlet covers, one receptacle was causing a issue because it was wired wrong, underneath kitchen sink had floor rotting and pealing up and was starting to peal up under the bathroom sink. There was acknowledged issues when I moved in on January 6th of 2023 and was told they were getting right on it but months and months went by and nothing. Trash is always all over outside around the place and management can never be hot ahold of. The current manager I was told was fired for stealing and now there is no one ever on site. This is only a small list of ongoing issues. They recently sent out a letter letting tenants know of a price rate increase and that is a joke because they can not honor their side of the lease and take care of their tenants now and provide what they have been paying for already. Tenants continue to come and go from this location so fast it's a complete joke. To recap, continued efforts to contact them has went with no success. I have completely moved out and left apartment keys on the kitchen table and moved away. I had wiped and cleaned things down way cleaner than I received it on move in. I will not be paying last month rent because there is a constant neglect to tenants and they will not do their part to take care of this place

  Business response

  12/08/2023

  Dear *******,
  We apologize for any miscommunication or any repair request/s that have gone unaddressed. However, per our records the last work orders received in June 2023 seem to have been addressed. It has been confirmed with the staff, as well as a walk through with photos of your unit that was completed this week. Your apartment is in good condition and is a very nice unit with new carpet. The kitchen sink base cabinet bottom was replaced, along with the dishwasher was also replaced previously. We did not find any holes in any ceilings, and we found no water saturation in the bedroom from foundation currently,but it will be investigated further as we believe it was rectified. According to our records we have not received any further communication from you that there was still issues/repairs to be addressed as items do seem to have been addressed previously.
  We do apologize for the inconvenience on the down washer/dryer in your building however, we have a total of 8 washers and 8 dryers throughout the property. The majority are in working order and can be accessed in other buildings. The repairs are in process for the few machines that are down.  We are also in process of addressing the increased trash lately, as there has been a lot of illegal dumping in the area and will be increasing the weekly dump service.
  Regarding your notice to vacate. We did receive a work order online with your notice on 11/11/23 that you would be moving out at the end of November. However, per the lease agreement a 60day notice to vacate is required and lease does not expire until 12/30/23. This is considered a break of lease early and improper notice. As we have many available ways to communicate in writing for notices one of which you completed on 11/11. Proper notice would have been due on 11/1/23 to move out at lease end on 12/31/23 to ensure proper fulfillment of the lease agreement.
  We again apologize if there was any mis communication and wish you the best of luck.

  Thank you
  

  Customer response

  12/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  You are incorrect on the washer & dryers. The day I left there was only 2 washers & 2 dryers working....of those 1 washer and dryer was not yours and belonged to a upstairs residence in the back of property.  I walked around and checked them. 

  2nd you didn't look hard enough and the hole is in the bedroom closet which was there on day 1 when I came there which I reported.

  3rd the water issue happens depending how much and how heavy a rainfall is.....it hasnt been raining.

  4th as for the moving out I had tried at least a dozen times with contacting you by multiple phone numbers from back in early October. Not one response was done to return any email, text message, or voice mail. There was no miscommunication at all.....I was trying to contact you its you that did not communicate at all.

  5th it's hard to get anyone on site as well because no one is there 95% of the time and last manager I was told got fired.

  6th I have talked to residence and alot of what's been going has been going on since before I even came there.

  I do not want any further contact with you and no further payments will be made. I have done my part it's you and the company that has failed. 

   
  
  Regards,
  
  *****************************

  
  

  Customer response

  12/10/2023

  They emailed me asking for over $1200 because they say I didn't contact them in time, but the problem is they never answered phones, were never on site, and never responded to voice mails or emails. I put a letter trying to let them know i was leaving before their stated time to notify them and also left a online statement as well. Also I had been trying to contact them long before the Nov 1st deadline all the way back to the beginning of October.  I even caught a maintenance guy around and gave them a heads up. Now they are asking for this over $1200 due to be not being able to get ahold of them and their neglect to never call back or respond and it's my fault ????? I don't think so. The feedback I have found about this company is unacceptable 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive been a tenant with park side apartments since 10/2020. My lease is over on 10/31/23 The property manager ***** has been aware of my decision to move to since march of this year. Every time I spoke with with her she emphasized that I needed to put in my thirty day notice whenever I was going to move out. I went into the office Friday 09/15 to give my thirty day notice and ***** said okay. She herself said 3 times while I was in the office that it was in fact thirty days. ***** looked it up and said it was actually 60 days, and ****** attitude about the situation was oh well saying that now I have to pay an extra month because of the late notice to move but she has been telling me literally all year that I had thirty days. That money is now coming out of my pocket because I was told false information. I asked if I could get a prorated amount since I was told the wrong thing all year and she really just didnt care. Im not happy with this situation at all. Im flabbergasted by this whole situation. Im being ignored by corporate. Now watch since I left them a bad review they retaliate in some type of way!

  Business response

  09/28/2023

  We apologize for any confusion or miscommunication. However,per the signed written lease agreement a 60-day notice is required. As a courtesy we sent out a written renewal offer in July as a reminder the lease was coming up for expiration and a 60-day notice was required if planning to vacate at the end of the lease agreement.
  A verbal discussion did take place earlier in the year around March 2023, ************** stated she may have had to break the lease and was instructed that we offer a buyout procedure with a buyout fee, in which that procedure only requires a 30day notice. Under the impression each conversation earlier in year that ************** would be breaking the lease at some point soon and doing a buyout procedure she was instructed that a 30day notice is required for the buyout. The buyout procedure was not followed through earlier in year, in which time extended on and lease came up for expiration and a renewal offer was sent out in July with a reminder that a 60day move out notice is required if vacating upon lease expiration.
  

  We dont feel ************** was ignored by the corporate office as ************** did speak with a corporate office employee, as well as the regional manager reached out to clarify any miscommunication. However, ************* was not satisfied with the answer as explained above. The written lease agreement takes precedence over verbal and all residents sign lease agreements acknowledging that they have read and understand the written lease agreement.
  

  Thank you

  Customer response

  09/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For the record Ive hired a lawyer because I spoke to the property manager in June and July. Whatever it was they sent out I clearly never received it. I guess thats why this company isnt accredited by the better business bureau because they do bad business and dont hold their employees accountable. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  06/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Put in an application for an apartment with a money order of $210.00 and waited for notification. 3/24, 3/27, 3/28, and 3/30 received no email or phone call. Visited the ************ office on 4/19 and was told ************************* was not there and that she would call. No call on 4/20 or 4/21. Put in a ticket complaint with ******* and **** (************ Property management company) on 4/21/23 (Ticket #: *****). ************************* (from ************) promised to call on 4/20 but received no call. Left message 4/26- no return call. Placed another ticket complaint with ******* and **** on 5/1 (Ticket#: *****). ************************* admitted to errors in application processing and said a check would be mailed. 5/19 No check received, left message, phone call not returned.5/23 no answer at ************, placed yet another ticket complaint with ******* and **** (Ticket#: *****). 6/1 called ************ and was told ************************* was not available and was transferred to voice mail: received no return phone call. Placed another ticket complaint with ******* and **** (ticket#: *****). Was told a check was cut on May 2 but nothing was received. ***** said she would "look into it". Still, no money has been returned.

  Business response

  07/11/2023

  To whom it may concern,

   

  ************************************* applied for an apartment here at ************ Apartments 3/27/2023 and later decided to cancel due to timing  on receiving a call back with approval. ******* was approved on 3/27 and received a Welcome Letter by email on 4/9/2023. ********************** has received her refund in the amount of $150.00 which is the administration fee. ************ did not refund the $60.00 application fee because we did run her application. **********************************. Manager reached out to ********************* today 07/11/2023 to confirm she has received the check in the amount of $150.00.  She stated she has received the check. 

   

  *************************

  Property Manager

  ************

  ***************************

   

• Initial Complaint

  06/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** lived at Bellevue gardens since February 2022, you can never get ahold of management and BARELY maintence. I have multiple unanswered and Unclosed maintenance requests. They took out the drop box but many ********************** isnt present for multiple days that cross over the rent check day. I attempted an online pay once and got confirmation it was successful (which I have document of) and then three days later it voids, charges me $100 for it being voided and a $50 late fee for the rent, so then I had to wait till I got MY money BACK because their online system malfunctioned. ***** verbalized that he had two other tenants have that same issue and recommended a pay card. He told me hed void the late charges because I refused to pay that online void charge ($247 In Total) he said hed take that off too and hasnt, then said I have to call area manager *****, who DIDNT answer. So. I called the main ******* office. Theyre unreliable and unprofessional and blame their lack of service on the past landlord. Provided is multiple unanswered emails, proof of online payment that went through and then voided on their part. I am out of my lease and moved out, I want to level out all rent and move out fees for this. I will pay whatever is charged for apartment cleaning or damages

  Business response

  06/22/2023

  We apologize for any frustration or inconvenience. After reviewing your account and speaking with onsite staff the last maintenance request received was in March 2023 for a doorknob replacement and it was completed. There have been no service requests since that we are aware of.
  The drop box was removed per corporate to protect the residents payments, however we have many other ways to pay such as online,cash pay or in the office during office hours. The office is open 3 days per week as the manager runs 2 properties and is at another property 2 days per week. Office hours may not always line up when rent is due, but we offer other options to pay as well as a 5-day ***** period.
  Regarding your voided payments back in March, we do not void payments on our end. Payments are only voided by the online payment system for 2 reasons, either it went NSF due to lack of funds or a user error entering an incorrect account number. Per the history it looks as though the account was unable to be located, meaning the account numbers were entered incorrectly and no account was found. Regarding the fees per lease, you were charged 1 fee for $50 due to the account issue and a late fee for $50 as the payment was not received on time. We have not received any calls at corporate regarding the payment issue from March. However, we will waive the $50 fee as a courtesy due to the account input error and will be credited to your account. 
  We currently have you on notice to vacate as of 6/30/23 however your account is currently sent over for eviction, as we have not received payment for **** rent. If you have vacated, please return the keys to the office and the eviction can be dismissed. You will remain in possession and responsible for the unit until the keys are returned to the office.
  
  Thank you 

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On may 1 st 2023 denizen group charged me for all of their utilities there is no set amount for the rent it fluxuates betwwen 100 and 150 dollars monthly this is unfair you never know from month to month what youll be paying there are huge potholes my bedroom ceiling leaks

  Business response

  05/17/2023

  Subject: Clarification Regarding ****************' Case
  
  Greetings,
  Upon careful examination of the case involving ****************, it has come to our attention that the claims brought forward appear to deviate from the actual facts on record.
  
  Ms. ************************* has been a resident at Timber Ridge apartments since 2015. The initial rental rate for her one-bedroom apartment was $545 per month, which increased to $575 per month within the period from 2015 to 2022. The property was acquired by a new owner in 2022, and subsequently, a new management company took over and renewed ****************' lease that was set to expire on 12/31/2022. She signed a new agreement to commence on 01/01/2023 with a revised rental rate of $610 per month. The lease also specified that utilities, including gas, electric, water, sewer, and a monthly extermination fee of $5.00, would be charged. The new lease was sent to and signed by **************** on 11/01/2022. Utilities were first billed on 05/01/2023. The assertion that ****************' rent is subject to monthly changes is not accurate. While utility charges may vary in the future depending on usage, as of now, there has been no change as utilities have only been charged once. We are open to discussing this matter further with **************** should she require a more detailed understanding of her utility charges. Moreover, it's worth noting that the average rent for a one-bedroom apartment in the area is approximately $725 per month, making ****************' current rental rate significantly below the market rate.
  
  After reviewing a number of recorded conversations between **************** and the property manager, it has been verified that **************** was notified about impending roof repairs via a phone call on 4/28/2023. Due to the unavailability of our contractors, the repairs had to be scheduled for mid-May, subject to weather conditions. The roof was successfully repaired on 05/16/23, and the ceiling is slated for repair this week. Regrettably, a severe storm damaged several sections of the roof, but we managed to perform the necessary repairs at the earliest opportunity. The potholes were also addressed this week, weather permitting. Throughout the process, **************** was kept informed about the schedule and progress of the repairs. We regret any inconvenience caused to **************** by the time it took  to perform the repairs.
  
  
  Sincerely,
  *******************
  President of Property Management
  Denizen Management

  Customer response

  05/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  

• Initial Complaint

  04/04/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received lease renewal notification letter dated 1/31/2023, with expiration date of 2/20/2023. The expiration date indicated the time frame for responding to one of the three offered lease terms and monthly lease amounts. The 12 month term is a rent increase of $130.00 monthly. The 14 month term is an increase of $140.00 monthly. The 15 month term is an increase of $144.00 monthly. Month to month is an increase of $621.00 monthly. The 20-day time frame for response is almost as unreasonable as the increased amount of rent! I've lived there 8 years, with NO upgrades to the unit, or the property! All of the appliances belong to me. I moved into the unit with appliances. I feel I was forced to sign a new lease. Twenty days is not long enough to secure a unit elsewhere. Denizen management created a disadvantage and took advantage

  Business response

  04/10/2023

  Response to contract Disputes
  
  To Whom it may concern,
  
  ************** moved into our community on 2/1/15. Our lease terms were always 12 months with a 60-day notice required prior to the end of the lease contract ending.    *************** lease ends 4/30/23 with an Month to Month option available if she was not ready to select the options offered in the renewal notice. We served her a renewal offer on 1/31/23. We do our best to give renewal notices **************************************** managing their contracts and make the best choice for themselves while  remaining well within our contractual obligations of serving a notice however sometimes less than 120 but never less than 90 days.   
  To respond to the concern of the amount of increase ************* would receive, we began using a pricing software in January 2022 that keeps our business fair and competitive in todays market. It generates prices based on area, competitor pricing and lease terms. It is very similar to the software that airlines and hotels use also based on supply and demand.
  The community in which ************** resides has ALWAYS taken care of maintenance concerns reported by residents and observed by onsite staff. Most of the time within ***** hours. We maintain our property in clean, safe,and fair practices. **************** desire to have an upgraded unit is something that is rarely done while residents reside in their homes due to the obstacles of construction debris, items being in the way or at risk of being damaged,etc. ************** has not voiced any concerns to Management that have not been addressed. I do stand by our companies policy that we still maintain safe and clean apartment homes.
  
  I would be more than happy to answer any questions you have that I may not have answered in this response.
  
  Respectfully,
  
  Denizen Management

  Customer response

  04/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [In your response to my BBB complaint of your exploitive lease renewal practices, you wrote, serving a notice however sometimes less than 120 but never less than 90 days.  The renewal letter, dated 1/31/2023, included four different lease terms which included four different term prices, along with the, red bold lettering of offer expiration date of 2/20/2023.  The letter further warned,this offer expires at the end of the date above and SUPERSEDES all previous offers. 
  A rent renewal notice requiring a response within 20 days,to a notice of rent increase of 17%/$130.00, is by no means reasonable or fair.  It is not competitive or comparable to the community of ********.  According to US Census, the median income in ******** is $41,000.00, annually.   What happens when you price out the people living here?  Although the residents do maintain a relatively clean and safe place to live, the  17% increase is out of range, for the amenities in the unit, and/or the overall value of the property. 
  We can always find ourselves exploited when property owners aim to extract higher profits, by raising the rents exceedingly, to cover losses elsewhere. 
  With regard to upgrades to my unit.  The upgrades I mentioned in my complaint included replacement or removal of carpeting.  I have made this request to on site management in the past on separate occasions, even offering to share the cost.  I was advised that upper management would be made aware of my request. I am unaware of how long the carpet was in the unit before I moved in 8 years ago.
  Replacing the caulking around the tub, securing the shower wall to prevent mold, replacement of kitchen faucet with one that has a sprayer,are not upgrades that would create construction debris.
  Again, the reasonable remedy for my complaint includes a lesser amount of rent increase, a replacement kitchen faucet with a water hose,and at the very least, a conversation about how the flooring can be replaced. 
  Regards,
  
  ***********************
  

  Business response

  05/03/2023

  We have an updated response to this complaint.  We unfortunately cannot just do what the client asks in this situation.  We are trying to explain why the circumstances are as they. 

   

  Please see the attached explanation for the file.

   

  Thank you.

   

   

  *****************************

  HR Administrator

  Director of Operations

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  . I writing you in desperation regarding my mothers lease agreement with Bellevue Gardens Apartments which is managed by Denizen Management (*********************************************) due to the two evictions notices she received. My mother is on **************** health isnt so well. This situation has caused her health and personal emotional distress and heartache to the both of us. Not to mention 2 hospital visits she encountered. To include the time I have personally put into this issue & taking time off from work. The evection notices is regarding unpaid rent from September 2022. However, she paid the rent with a ***** ************* of ***** (FNBO) Cashiers check which is considered guaranteed funds per FNBO. The check was made out to Bellevue Garden Apartments on Sept 3,22 and cashed apx. Sept 20th,22 by an unknown person. My mother *********************** was under the impression that she paid Septembers rent. Denizen Management company did not notify myself which Im also on the lease agreement nor did they notify my mother. We were not notified until the following month stating that Septembers Rent was NOT paid and stating that my mother will be charged late fees. As of Jan 3, 2023 Denizen Management which manages Bellevue Garden apartment request ***** to add a 7 days (2nd) eviction notice on the door stating my mother must be out by Jan 10th 2023. Once again both of us were calling ***** the manager of Bellevue Garden apartments, which ***** states was only following orders from **** at Denizen Management. After 15+ attempts on both myself and my mother on trying to call ****, left voice mails and even talked w/ her receptionist which stated she would personally email her for her to call back. Unfortunately, we still have no ******************************** is requiring us to pay Septembers rent along w/ late fees.

  Business response

  01/30/2023

  We apologize for your frustration however the September rent payment was never received and/or in our possession. Per our records we sent out late rent notices on Sept 6th notifying any resident who had not paid by that point that we had not received the rent payment and a late fee was charged. We also posted per our records a eviction notice on Sept 14th that we had not received the rent payment. Did not hear any communication back until I spoke with ***** in November in regards to situation and stated it would take 90days to get her money back at which point we allowed her the extra time to get the money back and to have extra time to pay Sept rent. Upon 4 months after the incident we can no longer allow any more time.
  As a reminder we also offer other ways to pay such as online, cashpay and we offer a 5day grace ****** to allow time to bring it into the office during office hours to ensure the payment is received.
  
  Thank you

  Customer response

  02/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The company isn't telling the entire truth.  Bottom line is, we paid with a First National Cashier's check, dropped it in the payment drop box & the company stated it was stolen.  We have attempted with work with ******************* of ***** (FNBO) which they stated they are unable to place a stop payment on the check as it has already been cashed.  FNBO states when a check is issued to the company and we provided them the payment that is concerned Guaranteed funds.  What happens to the check after  the merchant receives it they would be held liable for not properly securing the check. 

  At this time the merchant is requiring us to make another payment out of our pocket.  FNBO won't refund us the check so at this time I don't feel we have done anything wrong and don't feel that we should have to make another payment out of pocket. 

  I have contacted the local media channel 6 WOWT which agrees that we are being dealt the wrong hand & stated we should not have to pay for this either  Channel 6 will be airing this story on FEb 7 or Feb 8 per **************************  

  The merchant is suing us and we are required to go to court on Feb 14.  We have retained legal counsel and now we wait to see what happens. If the judge rules against us then I will be force to reach out to you again against FNBO. 

  
  Regards,
  
  *************************

  
  

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