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Complaint Details
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Initial Complaint
01/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Was Contacted by Senex (****) and was spoken to very rudely and she yelled "YOU SHOULD PAY YOUR BILLS THEN" and then hung up on me. I pay my bills and there is a dispute with my insurance company and the hospital. I was double-billed. To receive a call from a stranger and then have slanderous dispersions cast upon you and then hung up on is wildly unprofessional. I found the call harassing and slanderous.
Business response
02/16/2024
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter revealed that our agent acted in an unprofessional manner. We apologize to **************** for the distress this has caused. The agent in question was pulled from the floor for remediation and training.
The accounts have been returned to our client and Senex will make no further attempts to contact ****************.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is concerning a dr's ****** ***pay. I paid the ***pay and have a receipt. The hospital turned it over to Senex ( a collection agency) I have sent two certified letters with documentation. Senex refuses to read it or accept that it was paid. I have sent the same letters to the hospital. Everyone is too incompetent to find the payment, even though my FSA says it was paid and I sent proof.Business response
12/12/2023
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed with our office on July 17, 2023. The information provided indicated that the account is **************** responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
**************** spoke with the hospital on January 5, 2022 and stated the account was paid. The hospital cashier researched the payment and the only transaction made using his card during that time was a refund of $25 for another date of service. This was communicated to **************** wife on January 6, 2022, per his request.
The statement of proof that **************** has supplied shows a credit of $25, not a payment.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
05/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Account#******* Received letter from Senex on 5.12.23 for $478.85. This debt is not valid. Cease all communication immediately. Cease all threats to damage my credit report and rating by submitting negative information to the credit reporting agencies.Business response
06/08/2023
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on April 17, 2023. The information provided indicated that the account is Ms. ********* responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
Our records now reflect Ms. ********* request to cease all communications.
However, ******************** also disputed the validity of the debt in writing, so a final validation letter will be sent for the limited purpose of responding to said dispute. The letter will include the itemized statement provided by the original facility, along with her scanned ID and the Financial Responsibility form signed by ******************** on the date of service.
Should you require any further information,please do not hesitate to contact us, thank you.
Initial Complaint
07/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Senex Account# ******* This debt is not valid. Cease all forms of communication with me immediately.Business response
09/13/2022
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on July 01, 2022. The information provided indicated that the account is Ms. ********* responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
Pursuant to Ms. ********* request, Senex Services Corp. is hereby ceasing all communication with her regarding this account. However, ******************* is welcome to contact us to request a copy of the itemized statement and signature page from the original creditor if she so chooses.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
06/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a **** from this collection agency (Senex Services Corp.) for services I never received. It appears that this is a scam. I called the company on Monday, June 6, 2022 because I thought maybe they have me confused with someone else. I am asking that Senex Services Corp., stop all communications with me, and clear my name and account for this **** I never received services for.Business response
07/22/2022
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on May 23, 2022. The information provided indicated that the account is Ms. ***** responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
Per her request, Senex Services Corp. will cease all communications with ************.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
04/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Senex is attempting to collect an invalid debt via a letter dated 3.18.22. Again, this debt is not valid. All forms of communication from Senex needs to cease immediately. If Senex does not cease communication, I will file a complaint with CFPB.Business response
04/20/2022
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on March 16, 2022. The information provided indicated that the account is Ms. ********* responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
Pursuant to Ms. ********* request, Senex Services Corp. is hereby ceasing all communication with her regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer response
04/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Senex asserts this debt is valid. This debt is not valid. If there are any further attempts to contact me, I will file further complaints with the CFPB.
Regards,
***************************Initial Complaint
03/31/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Senex Services Corp and do not have any contract with this company. They have failed to provide the original contract with my signature like I requestedBusiness response
04/11/2022
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on December 16, 2021. The information provided indicated that the account is ************** responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
Verification of the account was mailed to ************** on 2/9/2022, including an itemized statement from the account originator. Another letter was mailed to ************** on 3/15/2022, which included the Release of Information, Assignment of Benefits and Financial Responsibility form, signed by **************.
Should you require any further information, please do not hesitate to contact us.
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Contact Information
Customer Complaints Summary
8 total complaints in the last 3 years.
4 complaints closed in the last 12 months.