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Complaint Details
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Initial Complaint
11/07/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company took my order on two backordered products and never gave me any updates until about 6 months later, then I requested to cancel my order and they were extremely dodgy (called them twice and they said it would be cancelled and I would be refunded no problem). Also spoke with them over email and they said they would initiate a refund that they never did. Very poor experience with this business. Essentially stole my money and never shipped my products. Its also out of timeframe to chargeback with my bank or PayPal because it was backordered for so long.Business response
11/08/2021
****, I am sorry about the problem! I refunded you the first amount (for discontinued item) and another employee was tasked with refunding the balance. It was marked as refunded in our system but was obviously not done in paypal. I am not sure why I a going to inquire of the employee. Since it was marked as done internally we were not aware it was not done until you sent the complaint. This has been handled. Once again I apologize about their error. It was not intentional and we have never or never will steal any money from anyone. We have been in business since **** and will never jeopardize that.
*****
GMCustomer response
11/08/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.