Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was speaking to a ***** at the company who sent a me an agreement to puchase my house, he stated that it would not go on the market and they will buy my property directly, he stated that to the property as is, I agreed to the terms that we would not sell it to the market and I left it as is just as he told me. I later had a realestate company come in and take pictures and put in the market, when I called ***** no longer worked at the company and I had already signed the contract, I ended up making repairs and fixing the house as it was being sold in the market, I was completly lied to and ended up paying thousands in repairs. I had the manager call me back and she never did after several attempts they all said someone will contact me and never did.

  

  Business Response

  Date: 05/22/2025

  
  Hello *******,

  Thank you for reaching out. I'm sorry to hear you were dissatisfied with your experience working with Direct Property Aid.
  To clarify, the terms of the transactionincluding our intent to market the propertywere fully disclosed in the binding agreement you signed. Specifically, the contract states: Seller consents to *************** Buyers contract rights in any manner Buyer deems appropriate, including marketing on the Multiple Listing Services.
  Additionally, the closing could not have proceeded without your full consent and execution of the final documents at the title company. At no point did *** request or require any repairs to be made.
  While we regret if aspects of the process felt unclear, the agreement you signed outlines all major terms. It is our expectation that all parties review and understand the contracts prior to signing.
  We appreciate your feedback and will use it to improve our communication moving forward."
   
  

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company cold calls me at least once a month. As Ive said numerous times, I am not interested in selling my home, neither do I have a property to sell. It just seems very suspicious that a company would use an archaic practice as cold calling random homeowners trying to get information on if I want to sell my home. Please do not ever call me again.

  

  Business Response

  Date: 12/22/2024

  Thank you for reaching out to us. We have reviewed our client database and were unable to locate your information. It's possible that you may be confusing us with another company that has a similar name.
  
  If you have any further concerns or believe there has been a misunderstanding, please feel free to contact us directly at *************************************************************.

   

  Thank you for your understanding.

  Customer Answer

  Date: 12/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However, I think someone may be impersonating your business. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company gives my 96 year old mother's phone number to sales people to call her at all hours of the day and night, disturbing her and causing confusion. I have told them 4 times not to call her and they keep doing so. She has no home to sell. She lives in assisted living. Unacceptable behavior. Calls came from: *****************-586-1662; ************; ************ from different cities in ********. I keep blocking the numbers, but then you call from other numbers.Must have this company remove my mom's number from their system. No one must call my mom at ************. NO business calls to that number from anyone!***** *******

  

  Business Response

  Date: 10/15/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the distress that our calls have caused your mother that was not our intention.
  We take your complaint very seriously and are committed to resolving this matter promptly.
  We have permanently removed your mother's phone number from our system. We can ensure that no further calls will be made to her.
  We appreciate your understanding.
  
  

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22425020
  
  I am rejecting this response because:
  Their agents just called again at 6:08PM from another rolling number they use: ************
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 10/28/2024

  We sent a request to our backend team to permanently place ************ on our Do Not Call list. As you can see from the screenshot, it took them several days to address this request. We sincerely apologize for the disruption, and we thank you for bringing this important issue to our attention. Following this incident, we implemented an Interactive Voice Response (IVR) system that allows anyone to press 9 if they wish to be added to our DNC list. This way, we can ensure this will never happen again.

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22425020
  
  I am rejecting this response because: They did not put the correct number on their do not call list.  The number that should not be called is: ************.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 10/28/2024

  I double-checked the screenshot attached to my previous response, and it does indeed show the correct number. I've reattached the screenshot here, where you can see that the number listed is ************, as you requested.

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much!

  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me constantly at work which is the number I provided below. ********* Teams picks up their name but I'm sure they also represent a number of other robo calls to my work and personal cell.

  

  Business Response

  Date: 07/31/2024

  We sincerely apologize for the inconvenience and frustration you have experienced due to our calls. We strive to maintain the highest standards of communication and do not use robo callers or spam tactics. It appears we must have received your phone number falsely through an inbound lead, which led to these unwanted calls.
  

  We are committed to resolving this issue promptly. Please know that we have removed your phone number from our contact list to ensure you no longer receive calls from us. If there is anything else we can do to address your concerns, please do not hesitate to let us know.
  

  Once again, we apologize for any inconvenience this has caused and appreciate your understanding.
  

  Thank you,

  Customer Answer

  Date: 07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DIRECT PROPERTY AID ***************************************************. REFUSE TO REMOVE MY NAME AND ADDRESS FROM THEY MAILING LIST. I DO NOT WANT THEM TO CONTACT ME AGAIN MY MAIL OR PHONE. ALSO THEY DO NOT HAVE A OPT OUT NO CONTACT OPTION ON THE *** SITE. THANK YOU

  

  Business Response

  Date: 11/22/2023

  To whom it may concern, 

  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.  Your contact information has been removed from our third party marketing team list.  

  If you have any further questions or concerns, please do not hesitate to contact us.

  
  Sincerely,

  Direct Property Aid, LLC

• Initial Complaint

  Date:10/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off this company called me for weeks from different numbers and different people. I finally had a listening ear to a **** person about selling my property. I initially said Id think about it. He called several more days. He quoted an offer, I countered, then **** countered. I said ok. I receive an email with a contract to sell my property to Direct Property Aid, Malwina being listed as buyer. Closing was to be in 30 days at a title company. 30 days go by. I call **** he doesnt answer, I text **** he doesnt respond. I call **** immediately after from a different phone he answers!!!!! I ask him about the contract and sell and he says ******** handles the contracts, she didnt call you!? I respond no and I also let him know that I called from my number but he didnt answer and is seemingly avoiding my calls. His only response was Im just getting online LIES! I called from a different number all morning, he answered, and I hung up until I mustered up the courage to confront this scammer. I am waiting to see whats the purpose behind it all. But I will not be hustled or scammed out of my property.

  

  Business Response

  Date: 11/07/2023

  Please see attached.

• Initial Complaint

  Date:03/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2021, I received an unwanted communication from Direct Property Aid to my cell phone without my express written consent in violation of the Telephone Consumer Protection Act. Direct Property Aid stated that my phone number would be removed from their Do Not Call List and that Direct Property Aid would follow the rules and regulations of the *****February 25th. and 28th. I received again unwanted calls without my written permission, violation of the ***** Direct Property Aid again wanted to know if I was interested in selling my home. My number was not deleted nor were any TCPA rules or regulations followed.I have sent Direct Property Aid certified mail and e-mail correspondence to communicate with them. The post office cannot deliver mail to the listed address on the BBB nor has any e-mail been answered.

• Initial Complaint

  Date:02/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company over the last 5 months continue to send me information for a property at **********************************************************************. I've called their number each time to explain that not only am I not a property owner, and have requested that my name be removed from their mailing list. Each time I've been informed by whom ever is answering the number at ************, that they would delete my name and number from their list. this past weekend, I get yet another solicitation for the above mentioned property as it pertains to purchasing the property. Seeing that this continues to occur, I've checked Cook County records to ensure that I do not have any properties under my name (Just in case of fraud) and finally went to the address to see for myself. In short, while sitting in front of this ************ Facility (*************), I again called the number ************ and again spoke with supposedly business owner and request that my name be removed from their business mail list and also informed her that the above address was a ************ Facility. It's bad enough to deal with mail that really belongs to you, however, it is poor business when a person is solicited by phone, blocks the number and then starts receiving mail. It needs to stop and Direct Property AID needs to validate property, and owners names if they are going to solicit for validity first. It's a nightmare getting rid of these people.Thank you for your time.

  

  Business Response

  Date: 02/21/2023

  Hello,

   

  We at Direct Property Aid pride ourselves in our accuracy and diligence, thus this situation is a complete misunderstanding. We are by no means in the business of contacting individuals regarding the sale of a nursing home, or any property they do not own for that matter. We truly apologize for the inconvenience this may have caused.

  Customer Answer

  Date: 02/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************