Customer ReviewsforDesign Toscano, Inc.

I ordered two push plates online 7/19/22 for a total of $49.67. I was immediately charged $30.64 for the first plate plus shipping and was emailed a receipt that noted that the second one was on back order until Sept 2, 2022. Then, I got a postcard saying Oct. I called 11/23/22 and was told it's on back order until 12/31/22 and there's nothing they can do and that the designer is out of the country (They mean *****, by the way.). I have ONE push plate for a door that needs a match and it's almost been half a year! Come on, I would have never ordered had their website been upfront that both plates weren't in stock. Really, really dirty.

I ordered a statue 5 months ago and at the time they were available and in stock. Here i am still haven't received it and come to find out it is backordered until December 9, 2022. They have my $79.00 plus shipping and have not contacted me whatsoever to update me on my order status. The interesting thing is they still advertise the product as being in stock. This seems like a scam business. They are more than happy to take your money and never deliver your product. I have asked multiple times for a refund through email and calling. I get placed on hold and passed around to multiple people and everytime i have to re explain my situation. Horrible customer service and will probably never receive the statue OR get a refund.

An item that cost over $1,000 arrived in a badly damaged box, so I said I had to inspect it in oirder to know whether I could take delivery or not. It was badly smashed up inside, absolutely not an item anyone would accept -- shattered. immediately started making a video of the damage and of the interaction with the freight driver. I called customer service (still making a perfectly legal recording) and told them I was refusing delivery -- they said as long as I took pictures and emailed the pictures, I would get a refund. I did this. I also got documentation from the freight company that they were unable to make the delivery due to the extensive damage of the item. An auto reply email appeared in my inbox, saying they would respond within 2 - 3 days.They did not. I sent more emails. Nothing. And now, I'm sure, they will try to tell me something about how they aren't obligated to issue a refund -- we'll see what they try and get away with, but they're not the only ones who record phone calls for quality assurance purposes. Maybe they're just used to getting away with theft. Guess we'll see. I'd like to see whether Design Toscano actually tries to get away with theft before I take this up with any other authorities, but you may wish to file an official complaint sooner rather than later.And, in case DT has the courage to respond, don't "reach out to me personally" to resolve this -- go ahead and let everybody see whether you do the right thing, or not, In my experience, when they say "let's talk about it in a separate email", that means they have no intention of doing the right thing. Your mileage is unlikely to vary.

This place is home russiuxell.com. I was sold a 12 foot skeleton but received a 6 inch one. I contacted the business. They will not refund my money for the amount I paid. This place must be stopped before it ***** others.

I ordered a set of 3 greek water nymps niches from Toscano...each were ordered one at a time. I charged them on my credit card each time. The first two came as promised and then the third one I ordered in August of 2021 was said to be on back order. My credit card was charged $64.62 for the product and shipping when I ordered it. Finally, 3 months later I see a charge (pending) on my credit card for $57.04 and ALSO an email saying that they couldnt charge my credit card because my card info. needed to be updated!? I called and talked with ****** who had an attitude in her voice from the beginning and told her I had already paid for this item and had been waiting for it for 3 months. She told me that was not possible because they do not charge for an item until it is "shipped" then she said it was in the warehouse waiting to be "shipped'. I told her that it was paid for when I ordered it and she just argured with me, then I asked to speak to a supervisor who wasnt available. the supervisor, *****, called me back and told me the same mess that ****** has said and when I told her that the product had been charged already on my account she said only the shipping was paid for, therefore, the pending charge was $57.04?? There is no charge for "shipping" on card in the amount of $7.58 only the $64.62. I again told her that the charge and the pending charge were both on my credit card and I was not going to pay for the item twice and she hung up on me! I called back to cancel my order ***** answered and said that their phone system was messing up and she couldnt transfer me (it was fine 5 minutes before). I told her to tell her supervisor that she should never hang up on a customer and to cancel my order and remove the pending charge.

Quality of product is slightly less than a "made in *****" catalogue item. Big over the top-looking items that arrive looking like a glued together piece of *****-podge. Many pieces broke shortly after unboxing. Don't recommend this company!

I ordered a product in February, 2021. I received word in April that the item would be delivered on June 11, 2021. I waited over a month without any word as to a delay or why it was not shipped. I called customer service on July 19th and 20th. I was extremely annoyed with not getting any satisfaction and cancelled my order and asked that they remove any information about me (phone number, address etc.). Today, I received a letter dated July 20th stating the item is no longer available and they are therefore canceling my order. I then went on the Toscano site to see the item IS still available.

I would like to file a dispute with ******************************** regarding an incomplete reimbursement for low quality merchandise. I would go into specifics, but the email thread provided does that perfectly well. In summation, you will see that ********************** agreed to a reimbursement of $250 cash and $550 worth of store credit for replica paintings I found of inferior quality. I have actually received the cash, and this is not in dispute. However, when trying to obtain information on the $550 store credit, you will see that what was previously a poor response time became a complete and total lack of response. I seek the $550 store credit that was explicitly promised, in this email thread, by ********************** management.-------------------------------------------------------------------------------------------------------------------From: L *******Date: Tuesday, June 1, 2021 at 10:36 AM To: "CustomerService at ******************** dot com" Subject: Re: Received ************ Paintings Due to lack of attention in this matter, I will be reporting this issue to the Better Business Bureau. From: L *******Date: Wednesday, May 26, 2021 at 5:03 PM To: "CustomerService at ******************** dot com" Subject: Re: Received ************ Paintings Please advise on when and how I should be receiving my $550 store credit.I was told I would be getting it in the mail (read below), which seems unnecessary (dont know why it couldnt just be a code), but fine. I have been checking the mail and have not received it.At this point, this issue has been dragging on for over two months. Can we please conclude this? From: L *******Date: Friday, May 21, 2021 at 4:27 PM To: "CustomerService at ******************** dot com" Subject: Re: Received ************ Paintings I have received the credit to my account, but I have not yet received the $550 store credit.It is long past the estimated 1-2 weeks. Please advise on when I can be expecting this.Thank you. From: L *******Date: Wednesday, April 14, 2021 at 7:19 AM To: "CustomerService at ******************** dot com" Subject: Re: Received ************ Paintings Thanks for your attention on this, *****. I will be watching the mail for my gift certificate. From: "CustomerService at ******************** dot com" Date: Wednesday, April 14, 2021 at 7:16 AM To: L *******Subject: RE: Received ************ Paintings Good morning, The refund and gift certificate have been issued to keep the referenced paintings as is. The refund will appear on your statement within 3 business days. The gift certificate will arrive via mail within the next 1-2 weeks and can be used on any future order. If you have any questions please let me know.Best regards,***** From: L *******Sent: Tuesday, April 13, 2021 4:12 PM To: "CustomerService at ******************** dot com" Subject: Re: Received ************ Paintings Importance: High Happy weve reached an amicable conclusion, but why is this taking so long? Can we finish this up, please? From: L *******Date: Friday, April 9, 2021 at 9:02 AM To: "CustomerService at ******************** dot com" Subject: Re: Received ************ Paintings Thank you, *****!That is a fair deal and I accept. Is there any additional information you need for the refund and store credit? From: "CustomerService at ******************** dot com" Date: Friday, April 9, 2021 at 8:17 AM To: L *******Subject: RE: Received ************ Paintings Hello, I apologize for the delay. I have reviewed the discount information with my supervisor and have been authorized to issue a $250 refund for the paintings and a ********************** gift certificate for $550. This would be issued to keep the paintings as is. Please let me know if you would like to proceed. Best regards,***** From: L *******Sent: Wednesday, April 07, 2021 9:09 AM To: "CustomerService at ******************** dot com" Subject: Re: Received ************ Paintings Importance: High Can I get a response on this, please? From: L *******Date: Friday, April 2, 2021 at 10:30 AM To: "CustomerService at ******************** dot com" Subject: Re: Received ************ Paintings Upon further consideration, I would make this offer:The paintings are of inferior quality for the price, but they are not garbage. I have high walls and can hang them in a less optimal place, further away from the viewer so the digital compression issues are less noticeable. Factoring this in, *** considered the value of the paintings to me:************ ****** - $200 ******* AND ****** - $150 ******** **** - $150 I would ask that the price of the paintings be refunded, minus the $500 value (to me) of the paintings. I would also incur the shipping cost.Considering that this option would save you an additional shipping cost, plus you would recoup something on these items rather than them just taking up space in your warehouse, this seems like a good deal all around. It sure would save me a headache. I would also walk away from this experience confident that ** did what it could to make me happy with my purchase and continue as a customer, singing the praises of the website to everyone who is impressed by my beautiful dcor.Awaiting your response. From: L *******Date: Friday, April 2, 2021 at 9:52 AM To: "CustomerService at ******************** dot com" Subject: Re: Received ************ Paintings Yes, *****, there would be a cost to me in boxes and shipping materials. Never mind losing a day to acquiring these materials and packaging the paintings. It seems ridiculous that ********************** would put a loyal and repeat customer through all this hassle just to prove a point.Needless to say you have lost me a customer, and I will no longer recommend the site to friends and family (which I used to do almost constantly). I will be sharing my experience on review sites as well.Please send the shipping labels and I will package and return the paintings as soon as possible. From: "CustomerService at ******************** dot com" Date: Friday, April 2, 2021 at 9:43 AM To: L *******Subject: RE: Received ************ Paintings Hello, The refund would include the original shipped cost. The items would have to be packaged in boxes for return. *** will not accept them if they are not. The return labels are prepaid. There would be no cost to you to send these back. I will await your reply. Best regards,***** From: L *******Sent: Friday, April 02, 2021 11:28 AM To: "CustomerService at ******************** dot com" Subject: Re: Received ************ Paintings Thank you, *****. I thought this might be the outcome.My concern is that *** already disposed of the packaging. You must understand that with four paintings delivered, and not noticing the poor quality of three of them until the next morning when I had a chance to really looked at them, the immense amount of boxes and packaging needed to be disposed of immediately. Can I wrap these in bubble wrap to send them off? To package them professionally (as I received them) would take considerable time and expense and would not be a satisfactory outcome.Also, there was a shipping cost around $100 for each painting that would need to be added to the refund. This has already been so much work and hassle, as for these weeks the paintings have been cluttering my living room, it would be nice to see some effort on the side of ********************** to make the solution work for me.So, in summation, if the original shipping costs are refunded and there is not too much concern over how these are returned, your solution would be acceptable.A prompt response would be appreciated. From: "CustomerService at ******************** dot com" Date: Friday, April 2, 2021 at 9:16 AM To: L *******Subject: RE: Received ************ Paintings Hello, I received a response from our vendor and merchandising. Unfortunately, there is an issue with the image that cannot be corrected. A replacement would look the same as the paintings you received. Due to the issue, these paintings have now been discontinued. I can issue *** prepaid labels to return the paintings for full refunds if you would prefer not to keep them. Please let me know how you would like to proceed. Best regards,***** From: L *******Sent: Thursday, April 01, 2021 9:31 AM To: "CustomerService at ******************** dot com" Subject: Re: Received ************ Paintings Im starting to lose my patience on this. The issue was reported over two weeks ago and I have yet to receive any significant response.If this is not resolved by the end of the week, I will be forced to take additional action. From: L *******Date: Friday, March 26, 2021 at 7:02 AM To: "CustomerService at ******************** dot com" Subject: Re: Received ************ Paintings Any update on this? From: "CustomerService at ******************** dot com" Date: Thursday, March 18, 2021 at 12:24 PM To: L *******Subject: RE: Received ************ Paintings Hello, I am very sorry you receive the paintings in this condition. I have forwarded your photos to the vendor for review. I will contact you with further information once I hear back from the vendor. Best regards,***** From: L *******Sent: Tuesday, March 16, 2021 9:17 AM To: "CustomerService at ******************** dot com" Subject: Received ************ Paintings I am a repeat customer to this site, and usually receive quality merchandise for the price. I have ordered several replica paintings in the past and have been satisfied with their quality. The other day, however, I received a delivery of paintings, many of which were not up to the usual standards.The frame and canvas were all great like usual, but I noticed the actual image of the paintings were based on a low resolution digital image. I am aware these are not authentic paintings and that a lacquer is applied over a digital print on canvas, but usually that print is such high quality as to not show its digital origins. Absolutely not the case with three paintings I received. Its tricky to prove digital compression with digital photography, but the attached photos are plain enough to see. ************ ****** (Grande) This is the most dramatic example. Note the heavy pixilation around the lips. See the crisp focus on the lacquer around her forehead as proof this did not originate in the picture I took. I also took the image at an angle to illustrate the pixilation. ******** **** (Grande) Overall poor quality is mostly visible in the subjects eyes. ******* AND *** SIRENS 1909 (Grande) ******* compression makes for a murky image all around, most obvious in the face of *******. To rectify this, I would prefer replacement paintings that are up to your usual standards. I am willing to wait for a quality reproduction. If this is impossible, as these paintings already took longer than usual (leaving me to wonder whether the wait and the poor quality are linked somehow) I would like a full refund including shipping costs (which were substantial for this pieces). I would enjoy more than anything to write this situation off as an isolated incident and continue to be a loyal customer to the site, so please satisfy this complaint promptly and thoroughly.