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Review from Boyd B
5 stars11/09/2023
North Shore Garage Doors completed the replacement of our garage door this evening. They did a fine job. Everything fits and operates smoothly. Their installer was friendly and answered all my questions. Each step of the process from requesting a quote to completion of the work was smooth. Yesterday afternoon I had to call and ask to reschedule, either to late afternoon today or another day. They were pleasant and accommodating. I would use them again.Review from Sharon K
1 star11/03/2021
The reviews on BBB basically are my story too. I bought 3 doors and 3 Liftmaster garage door openers several years ago from West Suburban Garage Doors. Had no issues with the original install. One of the garage door openers broke and the code was for a motor issue. Called West Garage door- tech came out and confirmed motor issue which has a lifetime warranty. I was told they would need to get the part from Liftmaster first. I called back several times and talked to **** who was the manager and heard all kinds of stories. I was informed they order the part from liftmaster - never received any tracking number. Called several times - **** said he would call be back which of course he did not. He only called back one time to tell me he was phone on hold for over ***************************************************************************** 7 weeks later I called Liftmaster - they answered the phone in about 4 minutes, extremely helpful, the service rep had me do several thing to check the garage door opener and said it was the logic board - and he would send it out. I received the part in about 3 days - he was right and he gave me simple instructions on installing it myself. Also had no information that any one had contact them for a part- Liftmaster had my warranty information registration. What a waste of time dealing with this multiple named company - now answering the phone as North Shore. I wanted to call the owner after this happen to let him know what I went through. Of course **** answered North Shore Garage Door, I asked to talked to Will. Apparently Will doesn't have voice mail so I had to call back and leave some message on some answering machine. BEWARE OF THIS COMPANY. Terrible customer service and impossible to talk to anyone except ****.Review from Judy M
1 star05/03/2021
I visited the BBB website in search of a garage door repair company in my area. I called Garage Door Group Chicago, this is their name on the BBB website but they identified themselves as West Suburban Garage Doors. This is one of their many business names I later learned. I spoke with ****** ******** who stated that he was the owner. I asked him if they repaired garage doors and he said they did. I made an appointment and **** came out. **** was polite, professional and seemed knowledgeable. I asked him if the door could be repaired and he said "yes." He quoted me $450 and I accepted the quote. He then proceeded to take measurements and informed me that the job could be done the next day. I said "great!" and he left. About 5-10 minutes after he left, someone from the company called me to explain that they would not be able to repair the door, but that they could replace it for an additional $600. A couple hours later the owner, ****** ********, texted me to tell me the same thing that they could not repair it, but could replace it. It's unbelieveable that during a pandemic when we are all doing our best to survive health wise and financially, that this company would try to take advantage of its customers. Beware of this company, it has other locations and names such as the ones listed below:- Garage Door Group Chicago, ********, **- West Suburban Garage Doors, ************- North Shore Garage Doors LLC, ********, **- North Shore Garage Doors LLC, **********, **- North Shore Garage Doors LLC, **********, **- Woodfield Garage Doors- South Suburban Garage Doors-
North Shore Garage Doors, LLC Response
05/04/2021
We are reputable company with four locations. We are growing and serving our customers well. We did not approve the panel option because my Technician could not guarantee the new panel would not fit properly on the old door. We offered a brand new door at $1000 - usually priced at $1300.00. We made the decision solely based on the old existing door. Obviously, not taking advantage of our customers. My Door Technician could not verify that the New panel would work. We simply turned down the panel option offered you a very competitive price on a new door, you said you would consider it and would call us back. Instead, we get a bad review b/c we felt the panel option was not going to work. We stick to our decision, IF a new panel would have been installed and did not work properly, that itself would have been bad service. But instead, we offered an option. You could have said YES or NO. We offer an estimate on anew door. We made the right call to decline the job.
Customer Review Rating
2.33/5stars
Average of 3 Customer Reviews
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