ComplaintsforAudi Westmont

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  To whom it may concern!!Id simply like to share my experience with this particular business in an effort to help others avoid experiencing the traumatic circumstance that I found myself in during my recent and final visit to Audi Westmont where it appears that while under new management **************** has become secondary!During the month of November 2023, Audi Westmont installed an amplifier at which I was un-aware was used also prone to stop working after less than 90 days!!Audi Westmont, having replaced the amplifier just two years prior never during that time mentioned potential water entry to or near the electrical unit.In fact Audi Westmont only inform me that there maybe water entering the vehicle after keeping the vehicle three weeks between November and December 2023, in which case they still were unable to confirm a water source only then suggesting I pay for additional labor cost to further investigation at a rate of $399.00 per hour per *****!In my opinion, I feel cheated and Mis informed; while in total nearly $5000 later still without resolution!If Audi Westmont felt so strongly about this unproven water entry then perhaps, just perhaps they should have insisted that the possible water entry problem gets resolved before accepting my payment and proceeding with the installation of this used amplifier which their now refusing to even warranty!!Im deeply troubled by my experience with this business; as there maybe others being subjected to this unfortunate circumstance at no fault of their own!! This vehicle issue should be recalled and the equipment should be relocated elsewhere inside of the vehicle as a potential resolution!Meanwhile customers are stuck holding the bag for a poorly designed vehicle and mismanaged staffing who lack empathy and compassion!!The Oh-well type of response has prompted me to share my experience with you and others and will continue to inspire to help people in any way that I can!!Thx4caring!

  Business response

  02/23/2024

  8/31/23- ************** came into our dealership with a failed amplifier and battery issue. During this visit, we informed him that he had water intrusion into his vehicle and his amplifier needed to be replaced and he declined repairs.
  9/30/23- Mr. ****** vehicle was towed back into our dealership with his continued electrical issues caused by the water entering his cabin area and causing electrical shortages,Audi Westmont recommended again that he have the water intrusion issue diagnosed at which time he declined.
  10/28/23- ************** brought his vehicle in again with a dead battery which we replaced under warranty at no cost to him (still related to the water ingress electrical issues). ************** called the police and opened a BBB case on our dealership after this visit. In the interest of customer satisfaction, we offered ************** to purchase a new amplifier at our cost of $1300 and provided him with a service credit of $1300 to use towards any repairs at our dealership.
  11/14/23- ************** returned to have his amplifier replaced and use his $1300 credit for additional repairs on his vehicle which included replacement of his power steering cooler and hoses, headlight bulb, and wiring repair for his taillight all paid for by Audi Westmont.
  2/22/24- ************** returned to Audi Westmont with a failed amplifier (again due to water intrusion) he again declined diagnosis and did not leave his vehicle.
  ************** has made defamatory statements and attempted extortion, resulting in financial losses totaling thousands of dollars for Audi Westmont. This includes the submission of multiple negative ****** reviews, initiation of two Better Business Bureau cases,and involvement of the Westmont ****************** These actions stem from ***************** failure to address known repair needs. Audi Westmont declines to provide a refund, as ************** has already been compensated through the issuance of store credit.

  Please see the attached service invoices and text confirming knowledge of water intrusion.

  Customer response

  02/24/2024

   
  Complaint: 21336917
  
  I am rejecting this response because: My attempt to be treated fairly is my only intention!

  If in fact your saying that your not willing to stand behind your product and services than I have the right to share my opinion! 

  
  Sounds like you agree that you all knowingly installed an amplifier which you were certain would malfunction again.

  Based on what I was told, your team after three weeks could not find the water source.

  Its been less than 6 months since the installation of this amplifier and the part has malfunctioned in which the question becomes, what would you do for and other customer?

  The lack or care displayed during my recent visit was appalling and unacceptable from a team in the service department!!

  This doesnt sound like fair and equal treatment!

  My opinion: I think your decision in this matter is biased and unfair!!

   

   

  
  Sincerely,
  
  ***********************

  Business response

  02/26/2024

  As shown in attachments on previous reply, Audi Westmont has never diagnosed the water intrusion as the diagnosis for water intrusion was never approved by ************** as there is a cost associated in doing so. ************** could've used the $1300.00 service credit Audi Westmont provided to diagnose and repair his water leak but chose not to do so. Audi Westmont will reach out to Audi of ******* on ****************** behalf and ask for assistance for the diagnosis and repair of the water intrusion. 

  Customer response

  02/28/2024

   
  Complaint: 21336917
  
  I am rejecting this response because,

  Ive paid for the installation of an new amplifier that turns out to be Used, as also documented in your a attachment that has now malfunctioned for whatever reason! Youre refusals to deny replacement or refund is clearly based on your personal decision and as Im sure does not align with your company policy! 
  

  Please, take a moment and place yourself in my shoes! 

  Considering my history with Audi Westmont and Auto Nation, its apparent that I love the Brand; as I have been committed to paying whatever cost have been to maintain my Old Car!

  This experience has been completely exhausting and avoidable had we both made different decisions!

  Im truly sorry that it has come to this; where I no longer feel valued as a customer of yours!!

  
  Sincerely,
  
  ***********************

  Business response

  02/29/2024

  Audi Westmont agrees to refund *********************** his $1,3000.00 under the following provisions.
  ************** agrees to remove all derogatory statements including but not limited to, ***************** Instagram, etc.
  ************** agrees to sign the attached Release, Waiver of Claims and Confidentiality Agreement.
  Given the history with ************** and his unsatisfactory experiences with Audi Westmonts repair facility, ************** agrees to no longer service his vehicle at Audi Westmont.

  Customer response

  03/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  At your request, Ive taken steps to satisfy your provisions and I look forward to complete resolution of this matter!

  Thank you!

  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I believe I am being charged for damages that occurred during service. My vehicle was taken to Audi on 12/15. A complete assessment was done by video. The mechanic mentioned all areas of concern. After maintenance was completed, I am being asked to approve more maintenance for an issue that was never mentioned in the initial video. Audi gives you a diagnostics video from the undercarriage front to back... passenger side to driver side. I constantly asked for the status of my vehicle only to receive a text from ******* majority of the time which is truly unprofessional when you're spending thousands of dollars in a dealership service area. I was told after I was instructed that my vehicle was drivable that there was other recommendations even though I was told in the video by the mechanic that my car was in good condition. So how is their recommendations after you have completed the work that you said I needed. They said I had a leak on something totally different than what I bought my vehicle in for. Which I only service my vehicle through Audi. If there was a leak when he did the evaluation of my undercarriage and seeing that my vehicle has been there for a whole month and a half that fluid would have leaked out by now. I believe that something was done to my vehicle while it was under repair from Audi. I drove my vehicle almost 20 miles to get to the dealership on December the 15th. If something was leaking and you had my vehicle for over a month and a half there's no way that liquid would still be in my vehicle on 1/26/24. She sent me a recent video on 1/26/24. It doesn't add up. That issue was not an issue when I brought my vehicle in on 12/15/23. If it was it would have been caught way before now. It's not like Audi isn't a reputable company to give me that type of response. (Drivable) Totally disappointed.

  Business response

  01/29/2024

  **************** brought his vehicle in on 12/15/23 at 9:03 am, for a power steering fluid leaking. During the initial inspection, the vehicle had already been sitting outside for two hours in freezing temperatures and the under carriage was covered in power steering fluid. Audi Westmont's goal was to isolate where the power steering leak was coming from which involved an initial cleaning of the residual fluid. We were unable to leave the vehicle running as the power steering pump was starved of fluid causing the loud screeching noise. Since the vehicle was not able to stay on, pressure was not able to build in all systems including coolant and engine oil, therefore the coolant leak was not visible at the initial inspection due to excessive power steering fluid and cooling system not pressurized. While we waited for power steering parts to arrive for ******************** vehicle, it was not driven, and the engine/cooling system did not get to operating temperature the entire time the vehicle was in Audi Westmont's possession. Once the new power steering rack was installed, old power steering fluid was cleaned up and the vehicle was test driven and brought to operating temperature, the technician lifted the vehicle to confirm repairs were completed and ******************** vehicle was fixed. At this time, ************** noticed pink coolant coming from under the driver's side rear door. Since the cooling system was able to build pressure at operating temperature after being driven, the leak became visible. Unfortunately, due to the age of the vehicle, lines become corroded and eventually fail, just as his power steering rack did. I have attached a picture to show the rust and corrosion and no damage to the lines. Audi Westmont did not damage ******************** vehicle, but we are more than willing to assist **************** with the cost of repairs needed and apologize for the poor communication provided by his service advisor during his visit at our dealership.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in for a right side headlight diagnostic they had my car since 9:30am to 2:30pm didnt call or text me until I called then they told me that they cant find the problem offered to look at it more but was trying to charge me $800 more so I declined then I had to wait until 3:15 before I got my car back I missed school because of this and was almost late to work with no sleep I feel robbed I just want them to either diagnose the headlight or fix it

  Business response

  01/11/2024

  I called Mr. ******* and we scheduled an appointment for 1/12/24 at 9:30 am to perform the remaining diagnosis and repairs for his headlight. 

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  (Deceptive Practices and lack of empathy for the customers ie Black Customers)Originally I brought my car in for an oil change and a inoperative radio. Note: the service advisor before even inspecting the car stated that water was entering the front of the car and had very possibly malfunctioned the radio. As it appears, no diagnostic was performed on the inoperative radio, yet I was charged for diagnostic. After changing the oil the Machanic suggested I need a battery which I authorized. Mind you, my battery is less than 7 years old. I soon arrived to pick up my vehicle but again it wouldnt start! The manager suggested a bad (new) battery so they took the car back to replace the battery; brought the car back and I left the shop. The following day while preparing for work the car would not start again and had to be towed back to the shop at which point the technician clearly performed the diagnostic that shouldve been performed initially because he sent me a video of his diagnosis which I believe to be the protocol At that time I was informed that the amplifier was the reason for the the car not starting and radio not working!!I shared with my service advisor that the amplifier was barely 2 years old and should last longer and they agreed! The manager went on to state that the amplifier had water damage and could not be replaced at their expense. My response was that if there is in fact water entering an electrical area of the vehicle that this should perhaps be a recalled situation. Non the less the dealer insist that I pay for another amplifier even if at half price; which still seems unfair considering the original amplifier malfunctioned a poor manufacturing design. After keeping my car for 3 weeks, the dealership still couldnt identify how the water entered the vehicle. Ultimately and Ive purchased and battery which I didnt need while paying for a diagnostic which initially wasnt performed and now being ask to spend thousands4 another amplifier

  Business response

  10/05/2023

  We have offered to pay for the labor to install the new amplifier ($1,895), clean his sunroof drains ($264.95), and we paid his tow bill ($212.50). His portion of the repair would be the amplifier part itself which we are costing down to $1,987.14 + tax. We did confirm failure of the battery with a tester and is likely due to the excessive parasitic draw from the failed amplifier, so the battery replacement was necessary. The water intrusion into ****************** 2007 Q7 was due to lack of maintenance and cleaning of his sunroof drains, causing the water to drain inside the vehicle instead of outside. ************** was driving a brand-new Audi A6 loaner vehicle and was only in the loaner vehicle for the extended period of time because we were waiting for him to make a decision on repairs. Although I can sympathize the unfortunate circumstances ************** is in, our offer is more than fair given the lack of proper maintenance on the sunroof drains and the vehicle being well outside of the manufacturer warranty. The parts replacement warranty on the amplifier is 12 months or ****** and in the event the amplifier failed naturally, ************** still would not have had any warranty on that part regardless. We did reach out to Audi of America on his behalf to ask for assistance on this repair but due to age (16 years) and mileage (******* miles) they did not see an opportunity to assist. I have called ************** and left a message approximately six hours ago and have not received a call back regarding this matter. 

  Customer response

  10/06/2023

   
  Complaint: 20692062
  
  I am rejecting this response because: The business should stand behind there product and services. After three weeks no water source was provided!
  As a loyal customer, who had anticipated future business dealings with your shop, Im being treated like I did something wrong after your sales advisor failed to advise me during and following the installation of the amplifier! Realistically, Had I known that a $500 investment toward the cleaning of a sunroof drain would save me $3000 ; surely I wouldve made that investment! 

  The loaner vehicle mentioned was returned immediately after request and the slander of my character by (Director) ***** to suggest to the Westmont police officer that I kept your vehicle any longer that I should have will take on another legality as this is false accusation and defamation !

  Your denial to replace the defective part which you still failed to provide a water source leaves me holding the bag while feeling cheated and un-valued as a customer!
  
  Sincerely,
  
  ***********************

  Business response

  10/09/2023

  I can offer to pay the labor for the amplifier and charge $1,300 plus tax for parts, then apply a credit for the $1,300 for future services at Audi Westmont.  I understand the frustration but also don't think we're at fault for a service not being performed and not servicing the vehicle for two years since the amplifier was installed.  Please give me a call to discuss at ************. 

   

  Thank you

  Customer response

  10/14/2023

   
  Complaint: 20692062
  
  I am rejecting this response because:

  Per our discussion, I was able to soundly consider your offer and upon careful consideration and professional advise.;Id like to except your offer granted; Im providing another loaner vehicle to avoid further inconvenience, for work and  to get my daughter to and from school. 

  
  Please feel free to contact me at ************** regarding your determination ?

  Id like to also take this time to thank you for valuing me and my concerns as a loyal customer!

  
  Sincerely,
  
  ***********************

  Business response

  10/16/2023

  Thank you for being a loyal customer.

   

  ***********************

  Audi Westmont

  Customer response

  10/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 8th, 2023 I took my only car to Audi Westmont to inquire about trading in my suv and purchasing a car from the dealership. We did business and came to a deal for me to buy a Dodge Charger from them. On the drive home from the dealership in the evening, my dashboard lights went haywire as well as the headlights were going on and off as I was driving. That possibly indicated the car had a bad body control module. I was lucky to make it home safely to *********, ** that night. The next day I found that there was a radiator leak due to the the puddle of fluid under the car. Even though when I was looking at the car the previous day the dealership, they told me they put a new radiator in and I even saw the invoice for it. When I test drove the vehicle they would only allow me to drive squarely around the block, which surprised me because thats barely a test drive at all. If I was able to test drive it a little longer like I wanted to I believe I wouldve seen that the *** was bad and that it was leaking coolant. My fianc contacted the dealership on the 2nd day after purchase and they agreed that I could take the car to a dodge dealership for them to diagnose and repair my vehicle, paid for by Audi. My car has been at the dodge dealership for over a week and the Audi dealership wont return Dodges calls to complete the repairs. Im a disabled veteran that has PTSD, and have had multiple back surgeries. I put all the money I had into buying the Charger, and now Im in danger of losing my job since I have no way to get there. Being as disabled as I am, its not easy to find a job that Im physically able to do. I love the car that I bought from Audi, all I want is that they contact the dodge dealership to finish the repairs needed so I can get back to work, rather than me losing everything.

  Business response

  09/18/2023

  Spoke with **** today after talking with the Dodge dealer that currently has the vehicle in their shop.  Give **** two options we can attempt to find the parts and fix the vehicle or return the vehicle, give him back his trade in (2013 GMC Terrain) and refund his money.

   

   

  Thank you

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought an Audi Q7 from these dealer, after sometime there was a squeezy noise from the breaks every time I start the car and reverse it, And looked online there was a Audi Break Noise settlement reg the same issue for my particular make and model. I went to the Service of audi and talked about it the service advisor said to me that the brakes are fine no worries you can keep driving, Then after a while it started getting louder , so when i went back in the advisor is simply refusing that the settlement has been expired, now theyre recommending to replace the brake pads . I tried to meet the service manager ***** and talked to him about it he said to me to call back in a few days and he will try to help me, when i called back and asked he said the most he can do is give me 15% off on the thousands of dollars he wants me to pay for the brakes replacement which in fact should be covered in the audibrakesettlement , these advisors gave me false information and had me take it easy until it gets late so the settlement date expired and now they want me to pay from my pocket when it should have been covered. This is my first attempt to try to get this resolved if not i might have to get a lawyer and go to court with this.

  Business response

  07/06/2023

  ****************** did bring his vehicle to us twice, once on June 1, 2022, and most recently on June 22, 2023, with a brake squeal concern.Unfortunately, the brake squeal extension offered by Audi of ******* only covers brake replacement while the vehicle is under factory warranty which is four years or ****** miles whichever occurs first. Mr. ******** warranty expired on May 26, 2021, as the original delivery date was May 26, 2017. Both visits his vehicle was out of factory warranty and not covered by the brake extension from Audi of *******. During Mr. ******** most recent visit we discovered his brake pads are worn below safe replacement and require replacement, which is the cause of his noise. In the interest of customer satisfaction, we offered him a discount for assistance. I have attached both repair orders for his brake concerns and a copy of the Brake Squeal Extension from Audi of *******. 

  VIN:
  *****************
  Description:
  Q7 quat.2.0 R4185 A8
  Delivery date:
  2017-05-26 

  Customer response

  07/07/2023

   
  Complaint: 20276320
  
  I am rejecting this response because: I was never informed about the brake squeal extension offered by Audi of America only covers brake replacement for 4 years or 50k miles by the service advisor in my visit on June 1, 2022, and I had been lied to and told that the brakes are still good and the squeal noise shouldnt be an issue ok the performance and its fine to keep driving, its is so easy to make fools of the customers again and again by these dealers, its a shame even the reputed dealers does this, I had same issue with Audi ********** on my Audi q5 few years ago and this time Im not going to be a fool and rather take action if the dealership does not take care of the brake replacement this time, as you can clearly see theres no recommendation of breaks replacement in my June 1, 2022, visit work order.

   

  these people are thieves and liers as its no big secret on their strategies and policies to **** the blood from the customer, theyre not the owners and they dont care of the reputation they only care to charge the customers for these types of charges and make commissions on it.

   

  
  
  Sincerely,
  
  *****************************

  Business response

  07/07/2023

  We are reaching out to Audi of ******* on your behalf to see if they will extend the coverage for you.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On March 11, during a visit to the Westmont Audi, a service rep advised me that a bubble on my front left tire was too dangerous to drive on and needed to be replaced. They also advised, since I had purchased the tire only 4 months before, that it would be covered under warranty.I collected the car on March 17. It was only at that time that I was advised that there was any cost to me. The service **** **************************** told me that, because I had hit a road hazard, usage of the tire and mounting the tire was not covered under warranty and needed to be covered by me. I told ******* that I had not hit a road hazard. He told me that I must have; otherwise, he said, there was no way the tire could have "bubbled" like that. I had to leave and could not leave the car, so I paid the amount I was told I was due, and told ******* that I would follow up. Later, I checked the warranty on the website for Pirelli tires (attached). Since the tire is "less than 1 year old" and "within the first 2/32 of usable tread", I believe the warranty should cover all costs (except "fees and taxes"). I contacted *******, shared the warranty with him as well as my understanding, and asked him to explain why this warranty did not apply/ why I should pay anything. All he would say was that Westmont Audi would not cover the cost. ******* passed me to the Head of Service, ***************************. On April 21, ***** finally informed me that the tire replacement and associated costs would not be covered under warranty. He provided no more information. Westmont Audi has never offered any reason why the warranty from Pirelli did not apply, or anything more than "we and our supplier will not cover the cost." He suggested that I contact ******* directly to resolve the matter. I asked ***** for all correspondence, documentation and the names and roles of the key people associated with denying this warranty claim. They provided nothing further and have not responded to my emails.

  Business response

  05/08/2023

  Audi Westmont does not work directly with tire manufacturers we can only honor sold tire and wheel warranties. A bubble in the side wall is caused by impact to the tire, most commonly seen is a pothole. In the interest of customer satisfaction, we will refund the client. Refunds typically take 3-5 business days to appear on a credit card statement.

  Customer response

  05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  I find that the refund is satisfactory. 
  

  However, the written response is hardly satisfactory: 1) This is the first time that Audi Westmont has clarified the reason that they can not cover the costs - that they will not honor the Pirelli warranty.  2) The Pirelli warranty (I provided previously) states (first paragraph) that it covers all Pirelli passenger tires supplied by Pirelli, either directly or through an authorized Pirelli dealer.  Therefor, Westmont Audi's response, not to honor the Pirelli warranty, is only valid if the tire was not supplied by an authorized Pirelli dealer, which they have not stated to date.  It would be appropriate to tell customers in advance if this is the case since they replace many Pirelli tires and because it is only reasonable to assume their tires are in fact supplied by an authorized Pirelli dealer. 3) Two different service representative, on two separate interactions, told me that the replacement would be covered under warranty.  

  Sincerely,
  *************************

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Feb 14th I brought my Audi in for a smell that was coming from the front end of car, also my engine light came on, I called that morning to inform them of my engine light had came off, I was told to still bring it in. I advised to ** that I was very much concern with the smell that is coming from the front of my car by the engine. Like something burning. Later that day ** called be back and stated upon inspection that they found passive DTC for bank 1 lean. Followed test plan and found upstream 02 sensor G39 faulty, provided estimate to replace, but I informed ** that I had already had that same sensor replaced just a year ago. I stated to ** that I will not be paying for that same part again, ** was hostile towards me stating that I never got that same part repaired he was trying to convince me that it was for another sensor that I had replaced, after going back and forth in which he seemed incompetent of my situation. I suggested to him that I need to speak to his supervisor, I spoke to *********************, she tried to tell me the same thing that ** was saying its a different sensor, when I insisted to her that I know for sure that it was the same sensor that your auto repair service just replaced not to long ago, thats when she said she would look into it and call me back. I never received a call back, so I called her back and she stated that yes she do see that the same sensor was replaced she never apologize or ** for stating that they were wrong. So she stated she will have it replaced again no charge to me, but she also wanted to keep my car for another day to check to see why this same sensor keep getting bad. The next day I was told by ************ was all good. I drive off less than 10 minutes my engine light came on.. Now Im really frustrated called ***** back left a voicemail, drove a little more the engine light came back off. Two months later my catalytic converter goes out which is associated with the last repair. They failed to fix. Im seeking resolution

  Business response

  04/18/2023

  Client originally replaced an oxygen sensor at our dealership in December of 2021. The same sensor failed in February of 2023 in the interest of customer satisfaction we replaced the oxygen sensor at no cost to the client, as she was out of warranty and now she is claiming her catalytic converter is hanging down and is loud. I explained we need to inspect the vehicle to determine the cause as she has a ************************************************* her catalytic converter may have been stolen but she demanded we replace her catalytic converter regardless. I called her back and advised her to bring the vehicle in for our dealership to inspect her exhaust. We are expecting her vehicle to arrive on or around 4/19/2023.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In August 2019 I purchased a 2016 Audi A6 sedan from Audi Westmont with about 50K miles. *** of the items expected to be in good working order was the spare tire. When I needed to use it some time later it was totally unusable due to being significantly damaged. The rim of the wheel was visibly bent out of shape and and the sidewall was mangled. It would not hold air die to a large hole in the sidewalk. I have tried for 6 months to work with Audi Westmont management to have them provide a replacement spare but they have not complied. I still have not received a working replacement from them. Their service in this matter is appalling. At one point a salesman who took my call lectured me on the necessity of regular maintenance and hung up on me when I tried to have him address the issue of the bad spare tire. There has been no communication from them the last 4 months and certainly no resolution. Obviously this is totally unacceptable to sell a car which has a non functioning spare tire and endangered and my family and I.

  Business response

  09/01/2022

  Talked with ****************** agreed to reimburse him for the spare he recently purchased and will detail his vehicle free of charge.  I believe this matter has been resolved

   

  Thank you    

  Customer response

  09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car 45 days ago. They scammed me into a warranty and told me "if anything under the hood goes out the warranty will cover it" Before my first payment was due, the truck stopped and I had to get it towed and found out what was wrong with it is NOT covered under the warranty. I spoke with the used car salesman ********************* yesterday and he said "When we tested the truck we didn't get any misfires" I stated "the shop told me the spark plugs were fried and I didn't do that in 45 days" (THIS WAS NOT THE ONLY THING WRONG THAT ISN'T COVERED) **** proceeds to tell me "Well we can't sell a car if we get misfires and we have to fix it. It's like if you run on a treadmill and if you sprain your ankle it wasn't sprained 20 mins ago" I replied back with "Wait so you're telling me that you guys tested it once, took it on test drives and never tested it again, so it could of misfired if you tested it before I bought it" He said "Well yeah" They took advantage and I will be leaving reviews on all sites and reporting to the BBB because I spent too much money on a car to have it break down before my first payment was due and now I owe over what I paid for the down payment to get this car fixed.

  Business response

  07/21/2022

  Just spoke with Ke'***** and told her I'm willing to help with the repair.  Next step is to review the repair order and will have this issue resolved 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩