Customer ReviewsforProliance General Contractors & Roofing Downers Grove

******* is a great gut and does a great job.

*************************** is a stand up guy and very professional. He's very thorough and friendly. He explains everything that he's doing and is courteous.

Insurance denied our claim twice before I hired Proliance. ****** has been working on our claim tirelessly on our behalf *********** on the public adjuster end. She's also working w/the contractors and all involved in our project. She's just our advocate and getting our ***************** and making sure our out of pocket is minimal. Good company to work with.

They had the all the work done today.They are professional and courteous .Keep up the good work,*******,****, ***( I hope I got all the names correct)Thank you.

We hired Proliance in July 2021 to replace our roof. At first they were great. They worked with insurance to ensure we would have maximum reimbursement. A few months later the roof leaked and the drywall bubbled and we had drips down our walls. They sent someone out that had assured us everything was fixed. They repaired the walls where it has ruined the drywall.Fast forward another 6 months - we spends thousands of dollars repainting our entire interior of our house and the roof leaked in the same spot. After multiple calls they sent someone out to find the leak. It took two contractors to find and repair the leak. We haven't had problems since, however, after about a dozen calls we can't get anyone to return our calls about fixing the interior damage from the roof. We also spoke to several of our neighbors that used the company and they had the same problem. We don't recommend them and will not be using them for any future needs.

Awesome company. I think his name was **** who came by today and did another metal detector sweep just to make sure it was all cleaned up. Truly appreciate the follow up. Honestly every person we have dealt with in Proliance has been great, polite, professional and awesome!

My doorbell rang and Proliance was at my house saying they would check my roof for free to see if there was damage to get my insurance company to cover a new roof. I told him I am a single mom with my mother living with me who is on Hospice. I said I could NOT AFFORD to pay ANYTHING. I was assured I would not have to pay but that if the ***************** agreed to pay for the roof that they would fix it. My insurance came out and said they only would approve $700 in damage in which time I said NO! I SAID WITHDRAW MY CLAIM!! Proliance then called me back and said they believed the insurance wasn't being fair and they were going to have them come back out. Next thing I know Allstate cuts me a check for $700 and told me because adjusters came out twice they had to send me a check. I now have a claim on my insurance which will quadruple my payments and i DIDN'T EVEN WANT THIS. When I called to ask what the h*** was going on I was told they will call me back and guess what?? No call. THIS HAS SCAM WRITTEN ALL OVER IT!!!!! DO NOT ALLOW THESE PEOPLE TO LOOK AT YOUR ROOF!!!!!!

Great job. Fast and efficient. Work was done in the time that was agreed upon.

0/5 would recommend. Roof was replaced in 2019 following major hail storm. Called to have someone come out and look as it appears we have water damage in kitchen. First appointment no one showed up. Second appointment I received a text message the day before confirming *************. Now its the day of appointment and no one has shown up again. No phone call saying we are running late, NOTHING. When you call to find out what is going on there is no apology or anything just so you want to reschedule

Do not use this company. They hire poor quality roofers and provide poor service. They installed our roof 2 years ago using the expensive Devinci tiles and it leaked at 3 places after a year. They blamed it on the bad roofer and claimed that he is not working for them anymore. They send out another roofer who did the initial repairs and the roof leaked again with next rain and damaged the interior. They then send the third roofer who removed the tiles and repaired the leak. They patched up the interior damage and assured us that all damage has been repaired. We then proceeded with interior painting. The roof leaked again from 1 area that was repaired twice before and damaged the newly painted ceiling and walls. They are now blaming the gutters. We had the gutter inspection done and there is no problem with gutters to cause roof leak. We are now getting a run around with scheduling repairs. One of our neighbors also had a similar experience with them. We don't recommend them and will not be using them for any future needs.