ComplaintsforTandem HR

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Tandem manages the benefits for the company I work for. During open enrollment for 2022 benefits, I waived coverage for health and dental. I only chose to have vision and I have the documentation reflecting that. I found out in the beginning of May, they never renewed my vision. I asked to have it corrected. When they “corrected” it, they reactivated all of the coverage; health, dental, and vision. This was wrong and I pointed it out to them. The rep, Sheree, confirmed I was to only have the vision coverage and stated she would fix it. Over a week has passed and it’s still not resolved. This is causing an issue with claims being mishandled and my actual active health insurance is going to begin denying claims due to other primary coverage. I take several expensive medications and I can’t afford to have the prescriptions not covered properly. If I can’t get my medications the results could be detrimental. It took them one day to screw everything up and it’s taking them way too long to fix it. She said she’d email me by the end of the day 2 days ago but I haven’t heard from her at all. I’m trying to avoid having to take legal action.

  

  Business response

  06/07/2022

  
  
  Tandem HR received a call from Stephanie asking us to resolve this matter and our benefits administration team has been working on it diligently since her call. Unfortunately, this task was proven more difficult as her company is no longer serviced by Tandem HR, but we wanted to help her resolve the issue. So, we contacted the carrier but were told we were not authorized contacts on the account. We had to work with her employer to gain access to the carrier to even be able to fix the issue. This took a bit of time. After gaining permission, we discussed the issue with the carrier who put a ticket into their system to resolve the issue. We have been told it may take up to 48 hours to reflect the change and continue to keep our eye on the situation to ensure resolution.
  
  
  

   

  Customer response

  06/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17286517, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Stephanie Kroes

• Initial Complaint

  04/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ive worked for this company for about a 2 1/2 weeks I receive a first check of 237.69$ and my next check I work 112 hours plus I picked up 6 shifts which were for 100$ bonuses per shift which make 600$ plus my 112 hours on 4/1/22 I received a direct deposit of 775$ Ive contacted there corporate office been getting nothing but the run around I have no update on my money Im in the process of being evicted from my home I really need my money and dont know what to do.

  

  Business response

  04/05/2022

  This individual is an employee of our client. Currently, action is being taken to resolve this pay issue case. This individual walked off the job and quit. Due to the lack of leadership at the location (AED/BOM quit 1 day notice and the Special Operations EE is now on vacation), there were issues with time recording and bonus payout for the last payroll cycle. For the employee, this is what has been communicated to Payroll:

  
  The employee did not receive pay for March 15th  21st, and is missing $400 in bonuses, I will need their time sheet unlocked.

  
  Once the timesheets are unlocked, the on-site corporate trainer can put in the right time and we can pay the employee their rightful amounts.  

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