ComplaintsforLewis Ave. Auto Sales Inc.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I put a down payment down for a new vehicle and was late the first payment. within 3 late business days of the first late payment my car was repossessed this sunday 3/23/24 i called them monday 3/25/24 and asked for my down payment back because the check engine light was still on and the driver window didnt work. The owner then said i owe $325.00 for repo fee and $500.00 for payment i missed and $40.00 of late fee. i then said i didnt want the vehicle anymore i just want my deposit. i offered to come pay the late payment and the late fee salon the repo fee. He said i need to give him $1,000 plus another $1,000 for an inconvenience. please help me get my money back i never want to deal with this car shop again.

  Business response

  04/04/2024

  We have resolved the issue with this customer, and everyone is happy. If there are any disagreements please feel free to contact us back.

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 15 I went to Lewis auto sale to purchase a vehicle I find a vehicle I liked a **** ******* narrator I took it for a test drive and it drove nice so I purchased it. Then I took it back up there so I could get an oil change and my brakes done all the way around the car he only fixed one brake in the front of the vehicle. Then a couple weeks go by me and my fianc is on the expressway and then all of the signing the back tire locks to the point we almost got into a car accident with a semi and we havent had the car for 30 days yet so as we were trying to make it home it felt like the back tire was Finna come off? So then we had to hit the gas real hard and we heard a pop the car start driving normal again so the next day I took the vehicle back up to the shop and explain to him what happened he told me he dont know what it was the car driving normal now it should be fine so I go to ask him can I just exchange the car for something else or can I get my money back? He said no I will have to pay the car in full to be able to trade it in for something else and he is not Finna give me my money back, so I went and got a diagnostic done somewhere else brought the paper back to him showing him what all is wrong with the car he would not take the paper and told me he will work something out so I told my fianc and my fianc went to go talk to him him and my fianc in up get into it because my fianc brought up lawyers so we had left and then a couple days after that my car would not go to drive or reverse so we had call up there to ***** auto sale to talk to ****. I told **** what was going on with the vehicle, he said he was sending a towing truck to tow it to the shop and then a couple days went by where I didnt have no vehicle, and I still had to pay my car note With no vehicle in my possession so when he was done working on my vehicle, I had to pay another card note and plus the mechanic for fixing my vehicle then a couple months go by where I only miss one car payment and I told him after he text me disrespectfully I told him I will pay you on my next check then when that time came around I communicated with his daughter telling her I cant come in Friday because Im at work and I dont get off until ******************************************************************************* Friday night when I get off work I hear a towing truck tow my vehicle away. I called him Monday he tells me I have to pay $3000 that includes towing fee plus the rest that I owe on the car because he doesnt want to do a car note with me anymore plus storage fees.

  Business response

  11/21/2023

  Lewis Avenue Auto Sales
  
  ******************************************************************************************
  Phone: ************

  Fax: ************

  Email: ********************************

  
  11/21/2023
  Good Afternoon, *************** to the Complaint ID of ******** involving the **** ******* Aviator. Our customer ********************************* vehicle was repossessed after failing to make two payments. Everything was done by the law and in a professional manner. ****** purchased this vehicle and signed our Buyers Guide that states that the vehicle is as is with no warranty. In this letter ****** stated that I had no problem getting the vehicle towed down to my shop and getting the as is vehicle repaired. Yes, I did want the vehicle payment that was due. Just because a vehicle has an issue and I am helping get the repairs done does not excuse the payment that is due. She made her vehicle payment and we proceeded to repair this vehicle. Here in the office we have our loans set up with payments due every two weeks. After the vehicle was picked up we did not receive any payments for a whole month, which made her two payments behind. I repossessed the vehicle for failure on default of two vehicle payments. By law she has 21 days to redeem the vehicle by payment in full. Her certified 21 day letter was sent November 2nd 2023. The certified letter was received and accepted on November 4th due to the signed receipt from the post office. In which ****** has 21 days from November 4th to decide on what she will do in regards to this vehicle. If you have any further questions please reach out to me here in the office via email, phone, fax or mail. In addition we will be attaching supporting documentation with this letter.
  Thank You,
   *******************;
  
  

  
  

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 20th Ive paid Lewis auto sales $400 He repoed my car June 13th my car note is $150 every 2 weeks he takes my money & split it up on repairs & says Im behind on payments. My check engine light is on & my horn doesnt work ******* baby almost got ran off the road by an 16 ******* cause I had.no horn he refuses to fix the car & takes my money does whatever & says Im behind on payments, with my car still Broken & over heating & not starting hes also rude towards me, & aggressive he doesnt let me get a word in without hanging up in my face or saying I talk you listen i Called the police June 8th they were trying to Repo my car the police didnt let them cause I showed him receipts,on top they where threatening me in front of the police it was bad. I just want to either get my **** back or something. My car still isnt fixed & he just came 06/13/2023 to get my car . I brought this car 02/28/2023 hes been taking my money since then & the business has been taking my money & trying to repo my car when Im paying what I owe on top my car is broken down so Im just giving him free money. He sold that car to me in that ************* dont want it its now an hazard cause of what the car is doing. No horn, it wiggles when drives, it over heats & it doesnt start at times& now today June 13th I have to pay hundreds to get my car back again.

  Business response

  07/10/2023

  
  Our Client *****************************, purchased a 2013 **** Fiesta V.I.N. ***************** with ******* miles on February 28th, 2023. On the purchase date she was informed that all vehicles are as is with no warranty. She agreed and then signed both the contract and buyers guide which both state that the vehicles are as is. Just because the vehicles are as is does not mean that we do not help our customers. ******* ran into a problem in ******* and did not have the money to get the vehicle towed. We let her know we could help her with the tow but she would be responsible to pay for both past due vehicle payments and the tow when picking the vehicle up. Here in the office we covered all the cost of repairs and labor. She had past due vehicle payments plus the tow, which is a total of $520.00 due upon picking up the vehicle that she was aware of. She came to pick up the vehicle with only $400.00 on 05/20/2023. We let her take the vehicle even though she was $120.00 short. Also specifying that there is another payment going to be due plus the difference for the tow. She said she would be back on her next payment date 06/02/2023 with the $270.00. The payment date passed and we left multiple messages and sent a late notice. On June 13th we repossessed the vehicle for failure of vehicle payment and no response after all of the notices we had given her. We tried to help her by getting the car towed when she did not have the money, covered all the cost of repairs/labor, and let her take the car without the full amount that was due at the time. I went over and above for a vehicle that is as is. I do not charge interest on my loans. Last but not least she finally called me back and taunted me when the repossessors were there in effort to repossess the vehicle. She let me know that the police would not let the repossess take her vehicle. As known that this is a law due to it being a Civil Matter we had to walk away. I knew there was nothing we could do besides trying again on a later date. A few days later we were able to repossess the vehicle.
  
  Sincerely,
  Linda  *****

• Initial Complaint

  08/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I trade in a car they gave me $3,500 for the trade in then when I too the new car a week later after taking it home it broke down on me when I took it to the mechanic he said that they had took the check Engine light off and thats why it wasnt marking anything on my dash board after towing the car back to the dealership and talk to ********** ask him if he could just give me the trade in car back or a different car because this one was just giving so much problems he said that his mechanic will repair whatever was wrong with it so we left the car there every two weeks they would call to make sure I made the car payment even though they had the car today I went over there to finally pick it up because they call me that it was rep and the owner said that I had to pay $850 in order for him to give me the car back I been making payments for 2 months with out even being able to drive the car they are just scamming people with there cars taking the check Engine lights off if the car had a check engine light on I would have never purchased it so they lie to me about repairing the car just for me to take it back to them now they dont want to give me the car the car was not taken away from me for missing a payment they still took the payments now they want me to pay $850 to get the car back when they were the ones that sold me a Bad car .

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