ComplaintsforNuWave, LLC

• Initial Complaint

  03/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Purchased Nuwave Oxipure Air Purifier in 2022 with lifetime Hepa Carbon filters for $600.00 The order was suppose to have 5 filters included, instead it had 3, one for each year thereafter. Since I was to receive lifetime filters, I did not notify company that the order was short, I thought it wasn't necessary. Now that I have put in the last filter, I called Nuwave to send out the next batch of filters and they refused due to the fact, they say, I didn't report the two missing filters in 2022, they are penalizing me until 2028 instead of 2026 before sending me more "free" filters. The add as you will see states free lifetime filters, no exceptions, "no you ******".They want to charge me $40 per filter until 2028. Ad attached.

  

  Business response

  03/12/2024

  Hello,
  

  This order was placed on 2/15/2022. Customer has not reached out until 3/01/2024, according to our terms and conditions, Nuwave customers have a 30-day window to claim any missing accessories/parts. Based off of our records a complete order was shipped and delivered. This is now over a year. Customer has the option to purchase the items needed, if they reach out to me directly at *********************************** we can provide with a discount.

  Customer response

  03/13/2024

   
  Complaint: 21380693
  
  I am rejecting this response because:  Whether or not I let them know about the 2 missing filters has nothing to do with their guarantee.  They guaranteed free lifetime filters for the air purifier and I should have such.  I'm NOT asking for something I am not entitled to, only what they said they would provide.  Their response of not fulfilling this guarantee is FALSE ADVERTISEMENT and I think a lawyer would agree.  Seems this company would rather lose a customer than stand by what they advertised.  Another point is they want to penalize me with 4 years of me paying for filters (1 filter per year) instead of the 2 (2 years) that they shorted me.  How fair is this?  I didn't ask for the 2 filters that were missing, I asked for my next order of filters that should be sent per guarantee.  

  
  Sincerely,
  
  ***********************

  

  Business response

  03/13/2024

  Hello,
  
  We do value customer satisfaction unfortunately as mentioned before per our policy the time frame to claim missing accessories has lapsed well over a year.
  Order was placed on 2/15/2022 included in your shipment was a Nuwave Oxypure with 5 Hepa/Carbon filters which are to be replaced once a year.With that being said the 5 filters shipped with original unit will cover until 2026. You will be able to qualify to claim your free lifetime filters on 2/15/2027 and you would only cover the shipping fee. 

  Customer response

  03/13/2024

   
  Complaint: 21380693
  
  I am rejecting this response because:  Once again, I am not asking for the 2 missing filters. I received 3 not 5. I am asking for the next shipment of filters to be sent as advertised.  What is it about reading what I am writing that the company does NOT understand? Once again, I DID NOT RECEIVED 5 FILTERS, I RECEIVED ONLY 3.  I AM NOT ASKING FOR THE 2 MISSING FILTERS. I JUST INSTALLED MY LAST FILTER AND REQUESTED NUWAVE TO SUPPLY THE NEXT BATCH.  ALSO, WHY AM I BEING PENALIZED TIL 2027 BEFORE THE "FREE FILTERS" ARE SENT AGAIN.  COUNT IT, MISSING 2 FILTERS SHOULD BE 2026 NOT 2027, I DIDN'T THROW FILTERS AWAY, I WAS NOT SHIPPED 5.  I SHOULD NOT BE PENALIZED AT ALL FOR NUWAVES MISTAKE.  REALLY!!!!!!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Over a 3 week period I left two emails regarding a question on pricing and have yet to receive a response from customer service. Looking at other complaints on this web site I dont think I want to do business with them anyway.

  

  Business response

  02/21/2024

  Hello we do truly apologize for the experience you've had with us. We always try to respond to emails in a timely matter, please check junk/spam folder. We value customer satisfaction you can email me directly with any questions at ***********************************

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an air purifier advertised on tv. It gave a 90day guarantee, stated if I needed to return, they pay for shipping. I was not satisfied with the product. When I called the company to return they said I would have to pay postage, did not know how much. *** charged me $74.39. NuWave would not reimburse me this postage charge as advertised.

  

  Business response

  12/26/2023

  Hello,
  
  This order was placed on 11.11.23. The customer contacted us via phone on ******** expressing their dissatisfaction with the the product and requesting return instructions. 
  
  According to our terms and conditions, NuWave customers have a 90-day window to return their product if they are not satisfied. The product was received 11.30.23, and a refund of product price was issued that same day 11.30.23.  Under the 90 day return policy, customers are responsible for the shipping cost to return for a refund.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I placed an order with Nuwave on 11/28/23 for a replacement cover for a nuwave pro plus oven power dome and since then have received tracking information but for some reason *** has still not received my package from nuwave. I have attempted contacting nuwave about my order for days and have had no response. Their phone line always says they are closed and I have had no responses by email. I just want a response.

  

  Business response

  12/26/2023

  Hello,
  
  This order was placed on 11.29.23 due to a delay in shipping the order was resubmitted and shipped out on 12.15.23. The customer reached out via email was provided with tracking information. Per *** tracking 1ZX4R154YW58752885, the order has been delivered as of 12.20.23.      

• Initial Complaint

  12/08/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered two NuWave Moxi Vaccum Blenders for Christmas Gifts from NuWave online on Dec 4, 2023. The items were delivered on Dec 8, 2023. Both blenders cost $287.94.Order # NUMA-***** - This order is acceptable; see image.Order # NUWA-***** - This order is grossly unacceptable; see image.Order # NUWA-***** - The item was missing all original packaging and instructions and was sold as NEW. The shipping box and shipping invoice were crinkled and damaged by insufficient packing. I emailed NuWave 30 minutes after I received the blender parts. I was informed that I could get a refund but I would have to pay postage and handling.I should not have to pay postage and handling for a NuWave shipping error.I would like a full refund including postage and handling.

  

  Business response

  12/22/2023

  Hello,
  
  This order was placed on 12.04.23. The customer contacted us via email on ******** expressing their dissatisfaction with the packaging of the product. They received both a color box and a brown box with different model numbers for the same product. The customer service representative explained to the customer that there is no difference in the product apart from the color packaging. The model with the color box is intended for retail stores, as they require color boxes. On the other hand, all other retailers, including online platforms like Amazon, do not have such a requirement and therefore package the product in a brown box. Both products sent were new. 
  
  According to our terms and conditions, NuWave customers have a 90-day window to return the product if they are not satisfied. The customer reached out to us via phone on ******** and provided us with the  tracking information of their return. Once the product is received, a refund of product price less p&h will be issued. Under the 90 day return policy, customers are responsible for the shipping cost to return for a refund. 

   

  Customer response

  12/27/2023

   
  Complaint: 20982032
  
  I am rejecting this response because:

  According to NuWave's response, (1) there are two types of packaging (retail and online distributor), and 90-day guarantee excludes shipping and handling.  
  
  
  NuWave Packaging
  (1) NuWave never disclosed on their website and ordering webpage that there were two packaging options when I ordered blenders on December 4th, (images 1 and 2). The packaging description on the website is for retail sales not online distributors (image 3).   

  (2) Unbeknownst to me, I paid the same price $287.94, for a blender with external identifying packaging and documentation (retail sales, image 4) and (2) blender parts in styrofoam without documentation (online distributors, like Amazon, image 4).  

  (3) Without my knowledge or consent, NuWave shipped one blender packaged for retail sales (Order #NUWA-99865) and one for online distributors, like Amazon (Order #NUWA-99822).  

  (4) Order #NUWA-99822 was not what I ordered and was shipped to me in error.

  (5) I am requesting a shipping and handling refund of $75 for Order #NUWA-99822 because it was shipped to me in error.
  
  
  90-day Guarantee
  This applies to items ordered from NuWave. I did not order a blender packaged for online distribution.  Order #NUWA-99822 was sent to me in error, and I returned it in good faith. I want a refund for shipping and handling which is $75.
  
  Sincerely,
  
  *****************************

  

  Business response

  12/29/2023

  Hello,

  Unfortunately, the shipping cost to return for a refund is the customers responsibility. The product that was shipped was the correct item, the only difference is the packaging color, both products sent are new.

  Customer response

  01/02/2024

   
  Complaint: 20982032
  
  I am rejecting this response because:

  I am owed $75 for shipping and handling because:

  1.  NuWave's website describes NuWave Moxi Vacuum Blender  in proper packaging and with all documentation as a RETAIL  sale, which is what I ordered.  However, NuWave send me a product that is not described on its website (blender with Online Distributors packing). 

  2.  NuWave customer service reps ***** on Dec 8th, Atley on Dec 12th, and  ***** on Dec 12th) informed me to return Order 2.  I followed NuWave customer service representative directions, and returned Order 2 on Dec 12th.

  3.  NuWave customer service rep ***** on Dec 19th, seven days after I shipped Order 2 back),  told me that both orders are new NuWave Moxi Vacuum Blenders: Order 1 for retail sales, as described on the website, and Order 2, online distributors, like Amazon, which is not described on its website.  I never directed NuWave to send me a blender with Online Distributors packaging.

  
  

  Sincerely,
  
  *****************************

• Initial Complaint

  11/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered the Oven on 11/25/23 at 1:47am. I emailed customer service 3 minutes later at ****** to cancel the order. The emails verify these facts. I also sent a cancellation request through their internal chat system that was taking messages. I received 3 emails from NuWave on Saturday, confirmation of order, a subscription confirmation & a thank you for viewing their top products. All of these emails are screen shot and attached. Even though I sent 2 cancellations almost immediately, I did not receive an email acknowledgment of the cancellation. Having ordered many products from this company with exceptional customer service, I assumed the order was cancelled and reordered the product at the cheaper cyber sale price listed. I put in a cancellation for that order after I went through each oven and found out that a cheaper oven had the exact same features as the one I ordered. Fast forward to this morning, I received an email from **************, **************** Rep indicating the order could not be canceled because it shipped out and it was expected to be delivered by *** tomorrow and that she would take $30 off if I decided to keep it. However, if I send it back even though I will not open it, I will have to pay return shipping. The oven I ordered last night however, was successfully cancelled and refunded after I talked to a Rep in chat after ***** emailed me about the first order. So the first order that I cancelled within 3 minutes of ordering could not be cancelled, but the second order I put in last night could be this morning. All of these emails are attached. I want a full refund and I want to return this oven to them at their cost. I did exactly what I was suppose to do to cancel this item, per their instructions. They want me to pay return shipping and have them deduct a processing fee because it is clear there customer service ***** was closed and shipped out weekend orders without reviewing correspondence from the weekend.

  

  Business response

  12/04/2023

  This order was placed on 11.27.23 via Shopify for the *********************** Pro Smart Grill.  The customer contacted via email on ******** requesting to cancel the order, but order had already shipped. A reroute of the package was requested the same day. The package was received on 12.01.23 and a refund was issued in the amount of $247.81.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we purchased the air purifier on 1/02/2022. we had to return it for repair on 6/06/2022 because it didnt blow because the fan stopped working on it.. the unit was cleaned every two months to start but found out that it needed to be cleaned more often because of dust build up before the filters in the unit. the plastic grate in the very bottom of the unit gathered more dirt then the filter was because of pet hair. we started to clean monthly so that there was not excessive build up. they replaced the unit with a new one. we continued to clean the unit every month and found that there was still some build up on the unit but nothing that would prevent the air flow into the machine. on 10/10/2023 we had the same problem with the machine as the first time it would look like it was running but no fan was running. i had tp pay again for vip repair. they received the unit and contacted me a week later telling me that they were voiding the warranty because of excess dirt build up. and sending it back to us without repair. the build up that was in the unit was not any more then the first time we had to send it in and actually it was less then the first time because of how often we cleaned the unit ( every month) i would like to have the unit repaired or replaced as the warranty for motors and such was a 5 year from what i understand from speaking to customre service and the price we paid it should never have lasted so little of the time it has and being a second unit from them.

  

  Business response

  11/06/2023

  The original order for the NuWave OxyPure was placed on 1.02.22. The customer contacted us on  ******* with a concern on the NuWave OxyPure  and requested a replacement unit which was honored under the manufacturer warranty. The customer contact customer service ******** stating the fan was not running on the air purifier. The unit was then brought in on 10.12.23 for an inspection and repair service under the upgraded warranty the customer purchased on ********.

  At the time of inspection, we received the unit in a condition that inhibited our team from proceeding with the process of inspection and repair. Unfortunately, the care and maintenance of the unit was not maintained in accordance with the manufacturer's instructions. Due to this, the warranty on the unit had been voided. The transaction for the upgraded warranty was refunded back to the original method of payment and the unit was shipped back to the customer as it was received. An email was sent to the customer with the above information. Please find attached. 

  This was also informed to the customer via phone ******** and ********. 

  If there any other questions or concerns, please contact ************************************** directly. 

   

  Customer response

  11/08/2023

   
  Complaint: 20805342
  
  I am rejecting this response because: the unit was maintained as directed in the instructions.  the filters were cleaned every other month even though the directions advise approximately every three months we cleaned it by the directions every 6 to 8 weeks depending on the build up that we caught under the number 1 filter. if a red light came on by the filter indicators the machine was turned off and was not restarted till the machine was cleaned by directions provided and filter light reset. below is the directions that were followed every time we cleaned the unit. i still want the machine repaired or replaced because we did not do anything wrong to void the warranty.and the build up in the machine was not cleaned before return because it had been cleaned about five to six weeks before it stopped working. the same way it did the first time just stopped blowing but all the lights came on and were lit. below is the directions followed each time we cleaned the unit. 

  Owners ManualOPERATING INSTRUCTIONS (Continued)The OxyPure can easily be moved from one location to another. Just hold the OxyPure by the handles on each side and roll the unit to the chosen location. The wheels underneath provide extra maneuverability and mobility whenever it's needed.CARE & MAINTENANCEBefore First UseWipe Top Vent and In Flow Vent with a slightly damp cloth or paper towel. Dry thoroughly before use.  After UseThe OxyPure should be cleaned periodically and after excessive use to ensure proper performance and function. To clean the outsides of the OxyPure, use a cloth or paper towel to remove dust and other particles. For tougher buildup, use a damp cloth or paper towel and dry thoroughly.               Cleaning the Top Vent and In Flow Vent 1. Use a soft brush to remove dust and debris.2. If needed, use a slightly wet paper towel or damp cloth to remove largerbuildup. Do not use any harsh abrasives or cleaning pads on Top Vent orany part of the unit.Cleaning the Odor Sensor Opening The Odor Sensor is located on *************** of the OxyPure toward the top, under the small grill opening. Keep Odor Sensor clear of dust and debris using asoft cloth to maintain accurate odor readings. DO NOT tamper with Odor Sensor or opening over Sensor. Do not spray inside or near small grill openingover the Odor Sensor. Doing so may cause the Sensorto malfunction and can void your warranty.
  
  The CLEAN FILTER 2 indicator will turn blue after 3 to 6 months, indicating the filter should be cleaned for optimal results (Bio-Guard Filter). The CLEAN FILTER 2 indicator will turn red after 6 months of use, indicating the filter needs to be cleaned.The REPLACE FILTER 4 indicator will turn red when the filter (HEPA/Activated Carbon Combo Filter) needs to be replaced. The filter will last up to 5 years depending on how often the unit is running in its environment.****** ODORSTRONGODORREPLACE FILTER 4CLEAN FILTER 2WIFIAIRSLEEP MODEAUTOULTIMATECLEANFANSPEEDTIMER TURBOHRCLEAN DIRTYPOWERHRHIGHLOWECO-FRIENDLY MODERESET FILTER 2HOLD FOR 2 SECONDSRESET FILTER 4HOLD FOR 2 SECONDS4321Changing the FiltersThe filters inside the filter slot need to be changed or cleaned on schedule to help the OxyPure maintain optimum, efficient performance. 1. Remove Filter Slot Cover in back rear of the OxyPure using its built-in handle.2. Slide out filters that need cleaning or replacement.3. Allow washable filters to dry completely before reinstalling into unit. Never place a wet filter into the OxyPure. Filter Slot Cover must be secure or unit will not work.DO NOT WASH Ozone Emission Removal Filter or HEPA/Activated Carbon Combo Filter. Ozone Emission Removal Filter should be replaced every 20 years. The HEPA/Activated Carbon Combo Filter should be replaced every 5 years, depending on how often the unit is running in its environment.
  
  Cleaning the FiltersTo clean the Bio-Guard Filter:1. Remove filter.2. Spray mild degreaser, let sit for 2-3 minutes.3. Submerge in warm water, shake, remove.4. Repeat process until clean.5. Rinse with warm water.6. Dry completely before use.The Pre-Filter collects large particles and will need to be cleaned at least once every two months depending on use.1. Use a vacuum or paper towel to remove any dust or lint.2. Clean with warm soapy water.3. Rinse thoroughly and remove any soap particles on the filter.4. Allow filter to dry completely BEFORE placing back into OxyPure(up to ***** hours to dry).Resetting the Filter and Air Quality Indicators1. To reset the Air Quality Indicator for AIR, press and hold down TIMER for 2seconds until a beep is heard. After a filter is cleaned or replaced and indicator is reset, the first greenbar around AIR will be lit.2. To reset the Air Quality Indicator for ODOR, press and hold down TURBOfor 2 seconds until a beep is heard. After a filter is cleaned or replaced and indicator is reset, the first greenbar around ODOR will be lit.
  
  Cleaning the Filter Sensor
  The Filter Sensor is located on the back, above the Filter Slot Cover. 1. Open the panel (Sensor Cover). 2. Using a dry cotton swab or small, soft brush, gently remove any dirt or dust from the Sensor. 3. For more buildup on Sensor, wipe with a slightly
  wet cotton swab. 4. Remove any moisture with a dry cotton swab. The Filter Sensor requires regular cleaning
  (approx. every 3 months) for the unit
  to operate efficiently.
  If the OxyPure is set up in an area with high dust accumulation, more
  frequent cleaning of the Filter Sensor is needed.
  Do not use the cotton swab on any part or area other than the Filter Sensor. Cleaning Underneath Top Vent
  The Top Vent of the OxyPure can be removed to clean the surface
  underneath the Top Vent and the inner vent screen. To clean the surface underneath and inner vent screen:
  1. Turn the OxyPure off and unplug the unit. 2. Lift the Top Vent using the built-in tab. 3. Using a dry or slightly wet paper towel, wipe up any dust or accumulated
  particles off surface and inner vent screen. To clean the inner wall opposite of the fan or to remove an object that has
  fallen through the inner vent:
  1. After removing Top Vent, locate the two screws
  closest to the end on the inner vent near the grill
  opening, underneath the main Top Vent. DO NOT
  Sensor Cover
  Owners Manual 21
  unscrew the four outer screws. 2. Use a ******** screwdriver to loosen the two
  screws (only). 3. Lift up inner vent. Only a portion of the inner vent will lift up. 4. After cleaning inner wall with a soft cloth or paper
  towel, reassemble inner vent, retightening the
  two screws, and replace Top Vent. Make sure all parts are secure before plugging
  OxyPure back in and turning on again. Note: DO NOT unscrew the four outer screws located toward the corners. Doing so will void your warranty.
  
  Sincerely,
  
  *********************************

  

  Business response

  11/15/2023

  Unfortunately, when the NuWave OxyPure Air Purifier was received, our repair team observed a great amount of build-up in the filters, filter housing, sensors, and both the top and bottom of the unit. It was deemed unrepairable as the build-up has caused damage on the unit itself that affects its performance. 

  As mentioned before, due to this, the warranty has been voided. 

  If there are any other questions or concerns, please contact ************************************** directly. 

  Customer response

  11/15/2023

   
  Complaint: 20805342
  
  I am rejecting this response because: i was told to remove the filters before returning the device for repair, because they do not replace the filters when received and they didnt want to have them lost. so your response that the filters were dirty is not a accurate statement. when i pulled  out the  there was no debris all over the filters the stuff on the bottom of the machine was all cought up before the filters and there was not a lot there either. it was not that much of a build up under machine that it would restrict the flow to affect the way the fan runs. to me this is just a excuse to not cost the company money for a new fan motor. and the customer star ratting shows how bad the customer service is as having a 1.4 star ratting out of five. i have sent pictures of filter 1 after it was taken out of the unit before i sent it to you. that if picture **** and also the picture of the view below filter one where everything gets sucked into machine from the fan pulling the air into machine. that is picture **** you can see through both the filter even as fine as filter one is. the pictures you sent to me from the bottom up to where the filters are was dark inside the machine and it looked much worse then what it actually is. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a NuWave Air Fryer from Amazon in December of 2022 for about $80 (yay Christmas sale!) About 5 months later (04/19/23), it began turning itself on (twice) and started either searing something or running through the menu options, getting hot both times. Thankfully my partner has been home and turned it off/plugged in both times, but obviously this is a fire hazard if this occurs while were not home. I perviously had warrant replacement because of this safety issue.As of today on 09/27/23, the replacement unit is doing the same thing. Early this morning, it turned itself on and preheated to an unknown temperature and we were thankfully home and were able to turn it off and unplug it. This is second unit we have received from Nuwave that has done this and I honestly no longer feel comfortable using it in our home as it, evidently, continues to be a fire hazard after 4 to 5 months of use.Additionally, back in April of 2023, the person that helped me with my initial warrant claim reached out to me to make sure everything arrived okay and I replied stating that it has and inquired about whether or not another warrant claim would be granted if this air fryer began turning itself on and preheating again and never got a reply.

  

  Business response

  10/10/2023

  Complaint has been resolved as of 10/04/2023. Replacement product shipped 10/06/2023 and is currently in transit to the customer. 

  If there are any other questions or concerns, please reach out to ************************************** directly. 

  Thank you, 

  **************** 

  Customer Support 

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ON 09/05/2023 I PURCHASED AN AIR PURIFIER FROM NU WAVE LLC FROM A TV COMMERCIAL. I GOT THE PRODUCT AND IT STATED THAT THE ******************* ****** THAT THE PRODUCT MAY CONTAIN LEAD AND OTHER MATERIALS THAT COULD CAUSE CANCER. I IMMEDIATELY RETURNED THE **** AND REQUESTED A REFUND. I WAS TOLD TO PAY THE SHIPPING TO RETURN **** EVEN THOUGH COMMERCIAL STATED THERE WAS A 90 DAY RETURN POLICY WITH FREE RETURN SHIPPING IF THE PRODUCT WAS NOT WANTED. I PAID $66.78 FOR THE RETURN ******* AND I AM LOOKING FOR A REFUND FOR THE ***** OF THE SHIPPING AS WELL AS THE $107.49 THAT WAS PAID TOWARDS THE PURIFIER.

  

  Business response

  09/29/2023

  As of 9.29.23 the amount of $107.49 has been refunded to the original method of payment. The NuWave OxyPure Zero was received and refunded. 

  Unfortunately, we are unable to refund the amount paid to ship the item back as this was paid towards the carrier. Under our return policy, there are 90 days to return the unit for a refund less p&h. 

  Attached you will find an updated invoice reflecting the refund. If you have any other questions or concerns, please contact ************************************** directly. 

  Thank you, 

  **************** 

  Customer Support 

• Initial Complaint

  09/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was in search of a larger air fryer so I ordered an 8qt Nuwave Brio air fryer on Sept 5, 2023 to replace my Nuwave Brio 6qt air fryer. I received the product on Sept 11, 2023 and unboxed it. I discovered the base tray was the same size in the 8qt model as the 6 qt model and that it was interchangeable between the units. The only size dimensions provided on the Nuwave website was for the box it came in and not of the unit itself. Cooking surface only a fraction of an inch larger on all sides of 8qt model due to not having a basket. I feel the 8qt size was misrepresented so I requested on Sept 11, 2023 to return the product at their expense. I spoke with **** in customer service. After a lot of back and forth she told me her manager ****************** would give me a call concerning the return. Knowing that I was getting the run-around I informed **** that I would be filling a complaint with BBB.

  

  Business response

  09/19/2023

  We have come to a resolution with the customer as of *******. Once the product is received, a refund will be issued to the original payment method. 

  If there any other questions or concerns, please reach out to ************************************** directly. 

  Thank you, 

  **************** 

  Customer Support 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩