ComplaintsforPerformance Equity Partners, Inc.

• Initial Complaint

  02/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with PERFORMANCE EQUITY PAR and do not have a contract with any collection agency . They do not provide me with the original application like I asked Proof of copy of original application that includes my signature Full payment history from original creditor, original agreement showing they can legally collect the debt . If cant send proof delete this account from credit report as soon as possible!

  Business response

  02/14/2023

  We had not been asked to provide customer with information other than at the time the original consumer contract was completed, signed and funded. As a result of this complaint filing with the BBB we immediately emailed the customer with a copy of original signed contract, copy of phone verification form where customer confirmed terms and contact information, greeting letter on company stationary which is sent at time note is booked and the complete payment history. Reason for having reported to the credit bureaus resulted from only one payment having been made for a retail Installment contract funded for the purpose of providing Martial Arts training to two students for a 12month period. Request has been made for customer to contact the appropriate party that matter can be resolved and credit reporting updated to more favorable status. 

   

   

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a monthly statement from this business that has a payment amount due of $xxx.**. Whenever I call or they call me the amount is always different. At one point the employee themselves couldnt tell me why the statement amount was different than the amount shown. This was several months ago and a demanded a letter explaining any and all charges. I still have not received any documents that reconciled the amount due with any statement or charges. I received a statement in Feb showing the amount due was $xxx.** but when they contact me the amount is again different. I get interest charges *** be added daily or something but this isnt an interest charge. So if the statement says the balance is due on 2/10 and I receive the statement on 1/20, why is the amount due different based on whether I have a paper statement or I call them. Why do they have a statement that doesnt show the actual amount due, its very deceptive. There is no online site to track anything so I am solely relying on the statement for any information. Additionally, there customer service representatives are extremely rude through text messages. On 2/2/23 I received a text message and replied that I could provide information when I got home. As Im walking through my door I get a text message starting out I am not going to stay logged in. I get that *** not be perceived as rude to many people, but whether she stays at work or not is not my problem. I never promised I would respond before a certain time.

  Business response

  02/13/2023

   *************** to the concerns identified in your document filed under #********. Having reviewed the many exchanges with our customer that have been in form of written/mailed notices, phone exchanges, email exchanges and text messaging - all are concerns about the timeliness of the payments which are to be made on his/her Manufactured Home loan. We would be more than happy to provide this individual with a history of his/her loan payments if that would provide him/her with the assurance that all requests are based on accurate data of the principal, interest and fees that his/her note has incurred based on the timeliness of his/her payments. Efforts to collect payments have escalated due to the lateness of payments and/or non-payment. Opportunities for informational exchanges in order for delinquent payments to be collected have been extended by our staff outside of normal business hours as a courtesy. His/her mention of the fact that our team member notified him/her that they would be logging out was done at 8PM and is mandatory. What was stated after that was the fact that we would be available to assist the following morning at 8AM. Again, regularly monthly statements of the account are being delivered without delay. Payment via ACH is available which would assure payments are always on time. We hope that our customer will find a way to resolve the delinquency issues that have resulted in our calls to cure the matter. We are available Monday - Friday 8AM - 5PM CST to discuss the matter, take payment via ACH, Echeck, credit card or he can mail in payment via a check. 

   

  Respectfully,

  *************************, CEO

• Initial Complaint

  03/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Performance Equity Partners is who i have a mobile home loan through in may i was on unemployment in **** when they said everybody in ********** unemployment benefits were ending by the first week of **** I called and talked to a lady named ***** with Performance Equity Partners and told her i may be late on my payment since we just got cut off unemployment and once i find a job let her know filled out a ton off applications got a call from Lowes and started **** 28th and called and let them know and ***** told me that she could defer *** and ****'s payment and put them on the end of my loan and extend it for those months so I told her to do it she called me a few days later and said that it was approved and went through for *** and **** and also informed me that my payment went up from ****** to ****** On November 9,2021 I got a text from ***** and said i owed ****** remaining for Oct 25th on November 10,2021 I made a $600 payment and was told the balance of ****** went towards Nov 25, 2021 and on November 19,2021 i paid $250 and was told i owed ****** remaining Dec 8 paid 400 and ****** went toward December and on Jan 6th i paid $400 and was told ****** would be applied to Jan 25,2022 been trying to get ahold of ***** since the Jan 20th to make a payment and have called several times over the past few weeks and there phone would beep and hang up on all the numbers I had. In Feb I still couldn't get ahold of anyone so i emailed them and they told me that their phones have been down for a few days and said i owe a balance of $2592 and will not except my payment since I've had my loan through them its hard to get ahold of them and have been lied to many of times i found out apparently in *** when my payment went up on the print out of all the payments they received it says payments from new system that started in *** and that they are billing me for **** when was told it was deferred and put on the end attached are screenshot of text and payment history

  Business response

  03/30/2022

  See Attached

• Initial Complaint

  06/18/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been paying on my home loan for 3 years now making payments weekly, biweekly, and monthly trying to pay my loan off. I even started paying my loan a month early 2 months ago but when I tried my check I sent in the mail hadn't shown up until the day it was due according to the company. So the following month I sent another check this time certified and when I called they first told me they hadn't received my check and I told them I knew they did because they had to sign for it they then said oh yes its right here in front of me. Like I said I have been paying on my loan for 3 years always ahead of schedule but somehow all my money keeps going to interest. Could someone please look into this I fear im not the only client they are doing this too.

• Initial Complaint

  06/08/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have always been on time with payments and even made extra payments but this company just seems to want to apply the money towards the interest only and not towards the principal all there customer service people have no idea what there talking about or continue to lie and say a manager will get back to me that this shouldn’t be happening and assure to fix the problem but never do they should care more about there customers and not just about the money I highly don’t recommend this company to anyone

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩