ComplaintsforGreen Dodge

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a vehicle in 2019 from green dodge Kia and I had GAP insurance. I paid off vehicle in 2022. I was made aware from ******** ******* (finance company) that I was due a refund in the amount of $850 dollars based on attached letter, I have contacted finance department and left several messages with finance department (**** ) inquiring about my refund. He has failed to return my call (************) I was not aware that I was supposed to contact them and request refund.

  Business response

  01/23/2024

  Thank you for giving us an opportunity to answer this complaint. we received a notice from ******** ******* ( Bank ) in February of 2022 asking us to cancel the Gap contract and send them the refund. Pease see all attached documents showing the request from ******** *******, copy of check issued to them for refund by us. we have also reached out to the Ms. ******* and informed her of what took place. At this point Ms. ******* needs to reach out to her lender ******** ******* for any refund owed to her.

  Customer response

  01/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a 2016 Dodge Caravan in September of 2021 with 25k miles. Around the wk of March 24th 2023 the transmission went out. Had the vehicle towed to Green AFTER they told me it would be covered by warranty. Get the vehicle to Green for them to then tell me since I didn’t have it serviced with them it probably won’t be covered. We were never once told it needed to be serviced there or we would have purchased elsewhere. As we are over an hr from the dealership. They said I need to provide all oil change receipts. Oil changes has NOTHING to do with a seal transmission and I have had several mechanics confirm this even the last one who did the oil change. Green told us we would have a loaner and still have yet to receive that. And it’s April 5th now. They expect us to pay for a new transmission. This one has 77k miles on it and we owe 20k on the vehicle. They salesmen, the warranty team the whole company was out for a quick buck. We want this made right for our family!

  Business response

  04/12/2023

  Thank you for giving us an opportunity to respond. *** ***** has lifetime powertrain protection on this vehicle. The warranty company has requested records of all maintenance performed since the purchase of the vehicle. We are still waiting for some of the records from the customer as soon as we have all the maintenance record then the warranty company will make their judgement.

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since I’ve purchased the vehicle sept 16 2019 I have taken it back to dodge for problems they always state nothing was wrong with the vehicle. Oct 14 I had vehicle towed to dealership for heater hose repair service department fixed repair states they drove the vehicle that nothing else was wrong with the truck I made a payment of $585.95 was given my keys and a receipt upon trying to get my vehicle and go it would not start service had tech come see what the problem was they were unable to get the vehicle to start! Tried to apply gas it wouldn’t start. They stated each time they did multi point inspections and everything was found to be operating as designed. Few days later they say my head gasket is blown and they can’t do anything for me warranty department will not cover so they are leaving me for another repair that happened while they had the vehicle I’ve spoken to service manager **** And advisor ****** several times and the owner ****** no one has given me a loner vehicle or repaired my vehicle. Tow truck driver had no problem starting the vehicle before the hose repair . I’m still financing the vehicle what is owed is $13,100 to ***** ********* ****. I would like the vehicle repaired or my payoff balance to be paid. My concern is how was the vehicle running before work was done and after they stated it was complete and everything working fine that the vehicle just doesn’t start anymore and the engine is blown? Warranty department is stating missing maintenance documents when each stated multi point inspection suppose to had included attached documents so if I need anything they would have recommended I needed certain things done. Without a vehicle mother of 4 can include documents if not already included will mail in documents

  Business response

  11/04/2022

  Green Dodge is certainly sympathetic to ** *********** concerns however due to the fact that most of the factory recommended maintenance has not been performed at our dealership and ** ********* is unable to provide receipts for having the required work done elsewhere we are unable to replace her failed head gasket under warranty. Because the vehicle was purchased from our dealership in Sept 2019, and strongly taking into consideration that our technician failed to diagnose the head gasket as being the underlying problem when the vehicle was first towed to us, we would like to offer to take 50% off the labor charges to replace ** *********** head gasket. We truly regret the situation that has occurred and feel that our offer is very reasonable given the circumstances.
  

  Customer response

  11/07/2022

  see attached
  

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase Date 12/31/2020 (2020 Ram 3500- New) Mileage now- 35,000 Rust on tailgate reported over 30 days ago. After multiple communications with the staff and after taking it to their body shop of choice for a quote, they told me today, the manufacture is only willing to pay xyz and the cost of the body work is abc and Green Dodge is not going to pay the difference, so they are not able to help me. Told me to call another dealership that is 97 miles away. This is not the first issue I have with Green in the last 6 months. They had the truck for over 3 months for a fuel pump recall repair.

  Business response

  10/07/2022

  this is in response to complaint # ********. the Manufacturer is still not paying the whole bill but in order to take care of our Customer, Green Dodge will pay the difference. We have reached out to the Mr. & Mrs. **** and informed them of this decision. Currently we are in process of setting an appointment with a body shop, if there are any questions please reach out to us.

  thanks

  ***** ****

  General Manager

  Green Dodge

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩