ComplaintsforIntermatic Incorporated
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Complaint Details
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Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Jacuzzi pool heater November 6th 2021 with a 2-year warranty. In October of 2023 the unit quit working completely. Believing it was an electrical problem I hired an electrician to come out but that wasn't it. At that point we called intermatic and began the warranty process. The first technician came out and told us if we hadn't turn the unit off it would have blown up part of our house. He ended up replacing the compressor and wiring harness. After he left the warning light began flashing & intermatic insisted it was a water flow problem. We had ****** pool repair come out and the owner told us there was no flow problem but we insisted he increase the flow because that's what intermatic told us to do. Once he was finished the light kept flashing. Intermatic sent out a different technician who worked on the machine and said everything seem to be working fine but the light continues to flash. Today they told us they would send somebody out to disconnect the light. We asked for reimbursement for ****** pool repair and were refused. We were told repeatedly by intermatic that if the light was flashing there is a problem with the unit but now they just want to disconnect the light. At this point we would just like a refund and a reimbursement for our funds spent at their request. We will use ANY other heater besides theirs.Initial Complaint
09/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Company sent the wrong product numerous times. Contractor came each time trying to fix the issue and was unable due to company sending the wrong product. I was charged by the contractor each time but this was entirely not my fault. Clearly it was the company sending the wrong parts. Company is unwilling to absorb the labor cost. How unfair!
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.