ComplaintsforRoofing Consultants Ltd
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Complaint Details
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Initial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I found them because i had a large amount of alarming cracking happen at my house in a relatively short time. The cracks had continued to worsen so i wrote them to see if we could work together. They sent a proposal that made it sound like they would do a very in depth investigation, which I believed because of the high price of the proposed visit. The proposal they sent listed line items with the amount each line item would cost. When the engineer came out he did not use all instruments listed to inspect the house. And he was quick with the inspection. They never said how long it would be but I could tell it wasn't thorough. Then my suspicions were confirmed with the report. Which I received three weeks after the visit. I had showed him and mentioned so many more concerning points in my home than what he ended up putting in his report. He showed and commented on way less therefore not giving me the info I had asked about, the multiple long and abnormal cracks, the doors not closing correctly, and the floor boards pulling apart. I'm glad that he said that the home seemed structurally sound of course but I can't actually say that his report was satisfactory bc he barely mentioned all the things I had queries about. And no one from their company alerted me as to why my report was going to take so long to receive. that would have at least put me at ease while waiting. I have a finished basement so I understand that it makes it harder to do this kind of work but I've had foundation companies come out to take a look for free estimates since then and they have all given me more information, possible fixes, and ways to keep track of any potential future movements of the structure than this very expensive engineering company did. It's very disappointing. You'd think being so expensive that they'd actually do their jobs and do the in depth work that they proposed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.