ComplaintsforFastFrame
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello to who it may concern, I am currently filing a complaint against the company ******** in ****** ********. On March 14, 2022, my wife and I went into the organization to have two pictures reframed. **** the salesperson who took our order and assisted us in picking out frames for our two pictures, was very helpful and patient as we worked to figure out the perfect frames for our pictures. We finally picked out the frames and paid the amount of ****** on 2/26/23. He assured ** and per the receipt that the pictures would be completed on 3/13/23. However, we went in to pick up the pictures on 3/26/23 **** explained that he was not completed with framing our pictures and to come back and pick them up on Wednesday 3/29/23. We waited until that time, went to pick up the pictures, and the store was closed. We have tried calling multiple times at ************ and have been met with unanswered phone calls and a full voicemail box. We have also tried emailing ************************ with no response as well. We were hoping that your organization would be able to assist ** in this process. We would just like our pictures back framed with no refund or not framed with a refund. Thank you for your assistance
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.